OMG QuickTender, THAT'S NOT MY CREDIT CARD!!!

[vinylweatherman]

It's not my bank. QT somehow initiated an echeck or wire withdrawal from my bank account. Has nothing to do with my bank. I have to now fill out another 'unauthorized charge form' at my bank, pay to have it notarized and hope my bank recoups the money. Obviously I had my checking/savings account number changed. I didn't think QT would be able to do this, but they did. I also had the bank put a block on this merchant just in case. The bank told me this would take 2-3 business days to take effect but that since I had my checking/savings account number changed I should be ok.

This has been a nightmare to say the least.

This is VERY clear cut. It was IMPOSSIBLE for YOU to have done this and "forgotten it" in the heat of a gambling moment, QT had already frozen your account, so it MUST have been this "thief" having another go, making THREE altogether, even though QT gave you back the first one.

It very much looks like criminals have gained access to QT customer details, and are using them to steal money from customers' funding methods in a manner supposed to escape notice, or pass as "technical errors".

QT may not be behind it, but THEY have allowed the security breach to take place that has enabled this to happen. QT looks a very DANGEROUS option to trust with funding details that can be used for initiating recurring transactions without the original customer's explicit permission, but QT know they have a virtual monopoly over the provision of this service to American players, and that many players will NOT complain to the US authorities when ripped-off since this would then render QT unavailable to them, and thus it would end their ability to play.

 

[ANDE52181]

This is VERY clear cut. It was IMPOSSIBLE for YOU to have done this and "forgotten it" in the heat of a gambling moment, QT had already frozen your account, so it MUST have been this "thief" having another go, making THREE altogether, even though QT gave you back the first one.

It very much looks like criminals have gained access to QT customer details, and are using them to steal money from customers' funding methods in a manner supposed to escape notice, or pass as "technical errors".

QT may not be behind it, but THEY have allowed the security breach to take place that has enabled this to happen. QT looks a very DANGEROUS option to trust with funding details that can be used for initiating recurring transactions without the original customer's explicit permission, but QT know they have a virtual monopoly over the provision of this service to American players, and that many players will NOT complain to the US authorities when ripped-off since this would then render QT unavailable to them, and thus it would end their ability to play.

Couldn't have said it better myself. This has been my point all along.

Question remains, is there a way to stop them or get them to refund the money for their lack of security?

 

[bernynhel]

MY QUICKTENDER ISSUE HAS BEEN RESOLVED (for now...)

Without fanfare, (or even an email or notice of any other kind), the block on my QT account was mysteriously removed as of my last log in attempt, moments ago.

That said, I find the fact that QuickTender is the only method whereby US players can WD from online casinos and poker rooms, other than waiting for a month, or more, for a bank draft to be cut and sent, sobering, to say the least.

My trials and tribulations with QuickTender, as evidenced in this thread, and as evidenced via many posts covering a myriad of difficulties experienced many CM members, illustrates QuickTender as a company which is independent, arrogant, dull and lacking even the remotest sense of what INTERNET security means, let alone possessing any aptitude for the implementation of the security they have so obviously misrepresented to QuickTender account holders.

Going forward, I will not fund my QT account with any more funds that I can deposit to accounts within several minutes. I will have the cashier page open to each site I intend to deposit at to quicken the process. And that's my recommendation to all CM members viewing this post, as well - with QuickTender, tread lightly!!!

 

[felicie]

One thing you all seem to have overlooked is who really can afford to be arrogant and dull and whatever? It isn't quicktender. They probably survive mostly on gambling money. It's the frickin US banks that can afford to be and are arrogant. After all, we are possibly all breaking the law! They know we are not going to raise to much of a fuss - how can we? Wake up people!

 

[bernynhel]

One thing you all seem to have overlooked is who really can afford to be arrogant and dull and whatever? It isn't quicktender. They probably survive mostly on gambling money. It's the frickin US banks that can afford to be and are arrogant. After all, we are possibly all breaking the law! They know we are not going to raise to much of a fuss - how can we? Wake up people!

You are absolutely right. Call or write your congressman and senator, as I do, constantly, to change the stupid laws the banks have no choice in obeying.

In the meantime, what I do:

I fund my QuickTender Account, exclusively via prepaid card (ie. NetSpend Prepaid Visa, The Only1 PrePaid Visa, etc.)

Make QuickTender withdrawals to a dedicated bank account at a bank where I have no other accounts - I found a bank where I can withdraw $1000.00/day via ATM so I remove funds as soon as they are available as quickly as my daily limit will allow

I feel that the above precautions minimize my exposure to potential losses. I have found that QuickTender is good for being discreet - if not much more. Keep in mind that this thread was inspired by inconvenience, not fiscal loss.

 

[vegetagirl2008]

Nice, I had my bank info listed in my account for bank wire withdrawals. Needless to say I never got the chance to delete this info from my QT account because I was locked out and never let back in.

Well this morning, I had a withdrawal from my bank account for $300. I instantly contacted my bank and froze my bank account. Guess who the company was????? Wait for it.....QT!

This is outta control, now they owe me $670! Somethings gotta be done.

If Andes was locked out, how did the perpetrator managed to get money from his Quicktender account without having to log into it first. If the account was so-called locked then no one should be able to access it.

 

[Mavin1]

Without fanfare, (or even an email or notice of any other kind), the block on my QT account was mysteriously removed as of my last log in attempt, moments ago.

That said, I find the fact that QuickTender is the only method whereby US players can WD from online casinos and poker rooms, other than waiting for a month, or more, for a bank draft to be cut and sent, sobering, to say the least.

My trials and tribulations with QuickTender, as evidenced in this thread, and as evidenced via many posts covering a myriad of difficulties experienced many CM members, illustrates QuickTender as a company which is independent, arrogant, dull and lacking even the remotest sense of what INTERNET security means, let alone possessing any aptitude for the implementation of the security they have so obviously misrepresented to QuickTender account holders.

Going forward, I will not fund my QT account with any more funds that I can deposit to accounts within several minutes. I will have the cashier page open to each site I intend to deposit at to quicken the process. And that's my recommendation to all CM members viewing this post, as well - with QuickTender, tread lightly!!!

Thank you for posting this thread and the one about Netspend Bern. After reading and following both I have closed my Quicktender account permanently and will not use them again. I have saved their closure confirmation in my drafts as well.

 

[ANDE52181]

If Andes was locked out, how did the perpetrator managed to get money from his Quicktender account without having to log into it first. If the account was so-called locked then no one should be able to access it.

Thats a good question. How did I initiate another deposit when my account was closed? Simple answer, someone used my bank account info saved in my QT deposit account to initiate a withdrawal from my checking via wire/ach. It's an absolute joke. I'm still waiting to see if my bank can recover the funds.

I did receive an interesting call from my bank. A manger from the Fraud Loss & Prevention departement called me asking if I ever used online gambling sites and if it was possible my home computer was compromised. It was a really interesting conversation because I tried to work around the gambling question, but they know the answer no matter what I tell them.

 

[bernynhel]

Thank you for posting this thread and the one about Netspend Bern. After reading and following both I have closed my Quicktender account permanently and will not use them again. I have saved their closure confirmation in my drafts as well.

You're welcome and good for you! I funded my QuickTender Account within minutes of regaining access! LOL!

.... A manger from the Fraud Loss & Prevention departement called me asking if I ever used online gambling sites and if it was possible my home computer was compromised. It was a really interesting conversation because I tried to work around the gambling question, but they know the answer no matter what I tell them.

They don't know in terms of proof. They know. But they can only see your money going to QuickTender and there's no way in hell they can prove where your money goes from there. QT's not gonna tell. So don't tell on yourself! I am telling you, this works: Link Outdated / Removed

You need to disassociate your bank with QT. Prepaid cards are the only sensible way to fund QT. And you never leave money your deposit to QT there for more than a few minutes - money I fund to QT is going straight to a different deposit. And once I've made a few deposits somewhere, I don't use QT unless I have to, and that's rare cuz everyplace I game takes NS Visas. The only reason to use QT at all is for WDs.

 

[felicie]

Mavin1 all you're doing is limiting your already limited options because of problems a couple of other people have had. I'm sure there are plenty like me who've been using qt going on 2 years or more that are pretty satisfied with the handling of our money coming & going. But to each their own I guess.

 

[felicie]

Thats a good question. How did I initiate another deposit when my account was closed? Simple answer, someone used my bank account info saved in my QT deposit account to initiate a withdrawal from my checking via wire/ach. It's an absolute joke. I'm still waiting to see if my bank can recover the funds.

I did receive an interesting call from my bank. A manger from the Fraud Loss & Prevention departement called me asking if I ever used online gambling sites and if it was possible my home computer was compromised. It was a really interesting conversation because I tried to work around the gambling question, but they know the answer no matter what I tell them.

Hi ande52181 long time no talky. ya know we (in my family) had someone making withdrawals at different atm's in the L.A. area a few years ago but because of husband and wife both covering a wide area every day, no one noticed till at last a withdrawal was made in a really off the wall area which sent a flag up I guess. It was then discovered a B of A employee had been doing it for months but anyway, does it make sense that qt would be so stupid as to try it one more time when all this has been said and done in front of God and Casinomeister? Pretty ballsy I'd say. My point being maybe just maybe you're barking up the wrong tree. And you get this sort of threatening call from "fraud div" at your bank right? well I know for certain at my bank, they wont call me, they just turn off my card and wait till I call them and then we discuss my account. Now maybe it is because they can't get thru to me on my cell because I think it's a casino or salesperson calling but maybe not. Just don't close your eyes to other possibilities as while you're out busting qt's balls 24/7, someone is still ripping you off right? I do wish you good closure with this soon ande really.

 

[bernynhel]

Mavin1 all you're doing is limiting your already limited options because of problems a couple of other people have had. I'm sure there are plenty like me who've been using qt going on 2 years or more that are pretty satisfied with the handling of our money coming & going. But to each their own I guess.

Despite my problems with QT, the emphasis of which were QT's disruption of my QT service for stupid reasons and QT's slow response to get me up and running again, I don't worry about losing money using QT and, as far as making casino withdrawals via QT, it sure beats waiting over a month, in many instances, for a casino check to finally reach my mailbox once I've cashed out. Coupled with the security of not having to link casino's directly to my credit card or bank account details, other than prepaid debit cards and a dedicated bank account used only for wire transfers from QT, having only one company to rely on could be a lot worse than has been my experience with QT.

Hi ande52181 long time no talky. ya know we (in my family) had someone making withdrawals at different atm's in the L.A. area a few years ago but because of husband and wife both covering a wide area every day, no one noticed till at last a withdrawal was made in a really off the wall area which sent a flag up I guess. It was then discovered a B of A employee had been doing it for months but anyway, does it make sense that qt would be so stupid as to try it one more time when all this has been said and done in front of God and Casinomeister? Pretty ballsy I'd say. My point being maybe just maybe you're barking up the wrong tree. And you get this sort of threatening call from "fraud div" at your bank right? well I know for certain at my bank, they wont call me, they just turn off my card and wait till I call them and then we discuss my account. Now maybe it is because they can't get thru to me on my cell because I think it's a casino or salesperson calling but maybe not. Just don't close your eyes to other possibilities as while you're out busting qt's balls 24/7, someone is still ripping you off right? I do wish you good closure with this soon ande really.

I think felicie might have something, here. I hadn't given your particular situation much thought, ANDE52181, as I was kinda preoccupied with my own QT dealio, but since I've resolved my issue with QT, I can honestly say that your hypothesis based on QT's involvement in your loss, at least as far as any direct connection to your missing funds, has not sat well with me since first reading your posts. As was the case in my recent NetSpend loss, the real thief probably, somehow, used QT to steal your money. The extent of QT's guilt may be limited to their propensity for being uncommunicative and seemingly, indifferent with you regarding your case as opposed to being the actual culprit. And if that is the case, then that totally sucks of them, and they need to get off their ass and help you! Or at least return your money to you since it was due to a weakness in their security which allowed the theft and they've got major balls holding your money while they fix their problems!

QUICKTENDER, YOU SUCK! Great. I'm all worked up now. See what you did?!?