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OK, it's my turn to bitch.

Discussion in 'Online Casino and Poker Complaints - old section' started by Casinomeister, Dec 20, 2005.

    Dec 20, 2005
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Forum members need to start reading the forum guidelines and rules. I'm getting a bit tired of reading one complaint after another and no one is PMing the casino reps. These people have accounts here for a reason - to assist players who have problems. If you are going to bitch and complain in the forum, then be a little proactive about it - open your friggin' eyes and PM the rep.

    If it's not obvious enough - the link "Casino Operators" is right there in the middle of the page in the navigation bar - in between "Accredited Poker" and "Evil Ones". If you're having problems finding this, take your computer and commit an act of defenestration with it. Thank you.
     
  2. Dec 20, 2005
  3. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    "If you're having problems finding this, take your computer and commit an act of defenestration with it. Thank you."

    I am afraid to ask what that means:eek:
     
  4. Dec 20, 2005
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    According to Webster's Online:

    : a throwing of a person or thing out of a window
     
  6. Dec 20, 2005
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    PM's

    In relation to the recent Casino Action threads, the rep "Casino Action" is not listed in the "PM the rep" section, and the player who started it was playing at Challenge. Adriches deal only with Phoenician and Nostalgia.
    The "rep "Casino Action" certainly exists though, and the rep page needs updating to cover Aztec Riches through to UK Casino Club (the original 5). It is not easy to find the appropriate rep as they are listed in order of THEIR username, not the casino that a response is required from.
    I have just tested this by trying to do as requested, but it is not possible to PM "casino action" by using the rep link.

    On another occasion I PM'd a rep and it took 2 weeks or more to get a response on an extremely urgent matter of their processor "mislaying" several thousands of UK pounds for 12 days. Now this rep cannot be PM'd at all as their box is full and there is no alternative means allowed as they have elected not to receive E-mails.
     
  8. Dec 20, 2005
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    So I'm the source for my own bitching.

    <sigh> Yeah, yeah, yeah... kinda expected this. Guess I should update the casino rep page.
     
  10. Dec 20, 2005
  11. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i have always PM the casino reps first, however a recent problem at jupiter club i have had, i'm unable to get the rep as he/she is not listed, neither are the other casinos in the group.

    this has resulted in my first ever PAB.

    i would like to point out to be members here and any casinos not represented, that any problem i have ever had that has been dealt with a PM has always resulted in a satisfactory outcome. so PM'ing rep is a very useful way of resolving disputes for players and casinos alike.

    most problems come about through a lack of communication, this site provides another level of communication for those that need it.
     
  12. Dec 20, 2005
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Bryan,may I suggest that you update the rep for prism casino. Never had a response from the rep and their rude CS rep says they dont respond to anything in this forum. If this is correct,maybe you can exclude the casino rep out of the list.
     
  14. Dec 20, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Will do :thumbsup:
     
  16. Dec 20, 2005
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If you still have a copy of this email, please forward it to me. Thanks!
     
  18. Dec 20, 2005
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Sorry Bryan,I didnt keep a transcript of my live chat with the CS rep but I can confirm that this person called Chris stated that the casino does not respond to forums and casinomeister when I told him I had PMed their rep and did not get any response.
     
  20. Dec 21, 2005
  21. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i think something a lot of people should consider is that if you PM a casino rep without posting publicly then its more likely that you will get a speedier and more satisfying outcome as the casino will want to prevent any public complaints.

    however if you've already posted about them, then wheres the incentive for them to treat your complaint as a priority?
     
  22. Dec 22, 2005
  23. 120sam

    120sam Banned User

    Location:
    Germany
    Just had a horrible flashback to my history classroom 22 years ago.

    Warn us next time you're going to do something like that will you?

    You must register/login in order to see the link.
     
  24. Dec 22, 2005
  25. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Fascinating stuff - not too much room for negotiations or PC then - might was right!
     
  26. Dec 22, 2005
  27. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    16th June 2005 06:32 PM was the last pm I wrote to a casino rep. Unread.

    I personally prefer people to post their complaints before they PM a rep like in the old days, so all readers can get a better idea of what is possibly going on out there. Rather than wait a fortnight while the possible problem can grow longer legs and more readers maybe get shafted in the meantime..

    However, as it is not my forum, I stick to the rules where applicable.
     
  28. Dec 22, 2005
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I think you've misunderstood me. Posting complaints is fine by me - but when doing so, take three minutes to PM the casino rep informing them that you've posted a complaint. That way they can look into things instead of letting a complaint sit there and stew.

    Simply put, casino reps can only act upon issues when they are notified or read these issues themselves. Many reps visit the forum daily; some only appear when an issue does.

    The problem is that many members don't even know that the "Casino Operators" list exists, even though it is linked to every page in this forum. To me that's mind-boggling. Members need to use the tools I've made available to them to get things done - that's what this site is all about. It shouldn't be solely up to me to chase people down when complaints pop up.
     
  30. Dec 22, 2005
  31. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    Yes I did misunderstand. I read your post once and got the wrong end of your meaning, which upon second reading I do understand.. My apologies.

    Perhaps a slight addition to the first post to say - "Post your complaint in the forum and also PM the rep to bring their attention to the complaint", might prove helpful in highlighting the procedure.

    Additionally, I took an overall look - I know what the casino operators link is for up there. Usability-wise, the link could be improved to be more explanatory I guess.

    I will leave you to work that one out design-wise. It is important as you say, a good feature, but probably under-used because it does not smack one in the eye.
     
    Last edited: Dec 22, 2005
  32. Dec 22, 2005
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's right here under "MUST READ: Posting Your Complaint"
    http://www.casinomeister.com/forums...g-your-complaint-update-10-august-2005-a.html

    "There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty.
    http://www.casinomeister.com/operators.html"

    That's been up there for a long time :D
     
  34. Dec 22, 2005
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Maybe "feel free" isn't the term I should be using...
     
  36. Dec 22, 2005
  37. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    Instant usability is tough, very, something I am reading on, but it is somewhat a mobile target for many reasons. Idiot proof is grim, I should know ;)

    I see the Sticky threads on many forums, I barely read them, rightly or wrongly, certainly not on initial visit(s). I guess by your posting of this thread, I am not alone. If I had the answers to getting the point across to the majority in 1 go, I would give answers, rather than posing questions. When I am a website usability expert, which I insist will happen,(he says) I will then give you better input.
     
  38. Dec 27, 2005
  39. SlickWilly

    SlickWilly Dormant account

    Occupation:
    Retail
    Location:
    New York State
    In trying to keep myself and others uptodate on proper complaint posting procedures I myself have decided to add links to my signature to the areas on the CM site that are best remembered when posting.

    You can see the links I added by looking below this message.

    I don't have an ultimate solution but is it possible to make these links part of the complaint section posting script such that they are part of the editing tools?

    Just a thought - it would actually make posting complaints and responses to them easier I think.

    Regards.
     
    1 person likes this.

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