OK, it's my turn to bitch.

Casinomeister

Forum Cheermeister
Staff member
Forum members need to start reading the forum guidelines and rules. I'm getting a bit tired of reading one complaint after another and no one is PMing the casino reps. These people have accounts here for a reason - to assist players who have problems. If you are going to bitch and complain in the forum, then be a little proactive about it - open your friggin' eyes and PM the rep.

If it's not obvious enough - the link "Casino Operators" is right there in the middle of the page in the navigation bar - in between "Accredited Poker" and "Evil Ones". If you're having problems finding this, take your computer and commit an act of defenestration with it. Thank you.
 

paul02085

Senior Member
"If you're having problems finding this, take your computer and commit an act of defenestration with it. Thank you."

I am afraid to ask what that means:eek:
 

Pinababy69

RIP Lisa
According to Webster's Online:

: a throwing of a person or thing out of a window
 

vinylweatherman

You type well loads
CAG
MM
PM's

In relation to the recent Casino Action threads, the rep "Casino Action" is not listed in the "PM the rep" section, and the player who started it was playing at Challenge. Adriches deal only with Phoenician and Nostalgia.
The "rep "Casino Action" certainly exists though, and the rep page needs updating to cover Aztec Riches through to UK Casino Club (the original 5). It is not easy to find the appropriate rep as they are listed in order of THEIR username, not the casino that a response is required from.
I have just tested this by trying to do as requested, but it is not possible to PM "casino action" by using the rep link.

On another occasion I PM'd a rep and it took 2 weeks or more to get a response on an extremely urgent matter of their processor "mislaying" several thousands of UK pounds for 12 days. Now this rep cannot be PM'd at all as their box is full and there is no alternative means allowed as they have elected not to receive E-mails.
 

Casinomeister

Forum Cheermeister
Staff member
vinylweatherman said:
In relation to the recent Casino Action threads, the rep "Casino Action" is not listed in the "PM the rep" section, and the player who started it was playing at Challenge. Adriches deal only with Phoenician and Nostalgia.
The "rep "Casino Action" certainly exists though, and the rep page needs updating to cover Aztec Riches through to UK Casino Club (the original 5). It is not easy to find the appropriate rep as they are listed in order of THEIR username, not the casino that a response is required from.
I have just tested this by trying to do as requested, but it is not possible to PM "casino action" by using the rep link.

On another occasion I PM'd a rep and it took 2 weeks or more to get a response on an extremely urgent matter of their processor "mislaying" several thousands of UK pounds for 12 days. Now this rep cannot be PM'd at all as their box is full and there is no alternative means allowed as they have elected not to receive E-mails.
So I'm the source for my own bitching.

<sigh> Yeah, yeah, yeah... kinda expected this. Guess I should update the casino rep page.
 

scrollock

Senior Member
i have always PM the casino reps first, however a recent problem at jupiter club i have had, i'm unable to get the rep as he/she is not listed, neither are the other casinos in the group.

this has resulted in my first ever PAB.

i would like to point out to be members here and any casinos not represented, that any problem i have ever had that has been dealt with a PM has always resulted in a satisfactory outcome. so PM'ing rep is a very useful way of resolving disputes for players and casinos alike.

most problems come about through a lack of communication, this site provides another level of communication for those that need it.
 

chuchu59

gambling addict
PABnonaccred
CAG
Bryan,may I suggest that you update the rep for prism casino. Never had a response from the rep and their rude CS rep says they dont respond to anything in this forum. If this is correct,maybe you can exclude the casino rep out of the list.
 

Casinomeister

Forum Cheermeister
Staff member
chuchu59 said:
Bryan,may I suggest that you update the rep for prism casino. Never had a response from the rep and their rude CS rep says they dont respond to anything in this forum. If this is correct,maybe you can exclude the casino rep out of the list.
Will do :thumbsup:
 

Casinomeister

Forum Cheermeister
Staff member
chuchu59 said:
...and their rude CS rep says they dont respond to anything in this forum...
If you still have a copy of this email, please forward it to me. Thanks!
 

chuchu59

gambling addict
PABnonaccred
CAG
Casinomeister said:
If you still have a copy of this email, please forward it to me. Thanks!
Sorry Bryan,I didnt keep a transcript of my live chat with the CS rep but I can confirm that this person called Chris stated that the casino does not respond to forums and casinomeister when I told him I had PMed their rep and did not get any response.
 

scrollock

Senior Member
Casinomeister said:
Forum members need to start reading the forum guidelines and rules. I'm getting a bit tired of reading one complaint after another and no one is PMing the casino reps.
.
i think something a lot of people should consider is that if you PM a casino rep without posting publicly then its more likely that you will get a speedier and more satisfying outcome as the casino will want to prevent any public complaints.

however if you've already posted about them, then wheres the incentive for them to treat your complaint as a priority?
 

amandajm

Experienced Member
16th June 2005 06:32 PM was the last pm I wrote to a casino rep. Unread.

I personally prefer people to post their complaints before they PM a rep like in the old days, so all readers can get a better idea of what is possibly going on out there. Rather than wait a fortnight while the possible problem can grow longer legs and more readers maybe get shafted in the meantime..

However, as it is not my forum, I stick to the rules where applicable.
 

Casinomeister

Forum Cheermeister
Staff member
amandajm said:
16th June 2005 06:32 PM was the last pm I wrote to a casino rep. Unread.

I personally prefer people to post their complaints before they PM a rep like in the old days, so all readers can get a better idea of what is possibly going on out there. Rather than wait a fortnight while the possible problem can grow longer legs and more readers maybe get shafted in the meantime..

However, as it is not my forum, I stick to the rules where applicable.
I think you've misunderstood me. Posting complaints is fine by me - but when doing so, take three minutes to PM the casino rep informing them that you've posted a complaint. That way they can look into things instead of letting a complaint sit there and stew.

Simply put, casino reps can only act upon issues when they are notified or read these issues themselves. Many reps visit the forum daily; some only appear when an issue does.

The problem is that many members don't even know that the "Casino Operators" list exists, even though it is linked to every page in this forum. To me that's mind-boggling. Members need to use the tools I've made available to them to get things done - that's what this site is all about. It shouldn't be solely up to me to chase people down when complaints pop up.
 

amandajm

Experienced Member
Yes I did misunderstand. I read your post once and got the wrong end of your meaning, which upon second reading I do understand.. My apologies.

Perhaps a slight addition to the first post to say - "Post your complaint in the forum and also PM the rep to bring their attention to the complaint", might prove helpful in highlighting the procedure.

Additionally, I took an overall look - I know what the casino operators link is for up there. Usability-wise, the link could be improved to be more explanatory I guess.

I will leave you to work that one out design-wise. It is important as you say, a good feature, but probably under-used because it does not smack one in the eye.
 
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Casinomeister

Forum Cheermeister
Staff member
amandajm said:
Yes I did misunderstand. I read your post once and got the wrong end of your meaning, which upon second reading I do understand.. My apologies.

Perhaps a slight addition to the first post to say - "Post your complaint in the forum and also PM the rep to bring their attention to the complaint", might prove helpful in highlighting the procedure.
It's right here under "MUST READ: Posting Your Complaint"
http://www.casinomeister.com/forums/online-casino-poker-complaints/6735-must-read-posting-your-complaint-update-10-august-2005-a.html

"There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty.
http://www.casinomeister.com/operators.html"

That's been up there for a long time :D
 

Casinomeister

Forum Cheermeister
Staff member
Maybe "feel free" isn't the term I should be using...
 

amandajm

Experienced Member
Instant usability is tough, very, something I am reading on, but it is somewhat a mobile target for many reasons. Idiot proof is grim, I should know ;)

I see the Sticky threads on many forums, I barely read them, rightly or wrongly, certainly not on initial visit(s). I guess by your posting of this thread, I am not alone. If I had the answers to getting the point across to the majority in 1 go, I would give answers, rather than posing questions. When I am a website usability expert, which I insist will happen,(he says) I will then give you better input.
 

SlickWilly

Dormant account
In trying to keep myself and others uptodate on proper complaint posting procedures I myself have decided to add links to my signature to the areas on the CM site that are best remembered when posting.

You can see the links I added by looking below this message.

I don't have an ultimate solution but is it possible to make these links part of the complaint section posting script such that they are part of the editing tools?

Just a thought - it would actually make posting complaints and responses to them easier I think.

Regards.
 
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