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Discussion in 'Online Casinos' started by vinylweatherman, Dec 6, 2006.

    Dec 6, 2006
  1. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Get a grip Neteller/MG:mad: :mad: :mad: :mad: :mad: :mad:


    How DO we make them "wake up and smell the coffee", throw it in their face!
     
  2. Dec 6, 2006
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Crap

    NETELLER

    --------------------------------------------------------------------------------

    Dear Valued NETELLER Member,

    You have successfully transfered funds from your NETELLER account to a registered NETELLER merchant.

    06:47 PM 05/12/2006

    Total transferred to merchant: 700.00 GBP


    Pantomime eh!

    OH NO YOU HAVEN'T
     
  4. Dec 6, 2006
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Supercrap

    I have phoned Neteller, but got cut off.

    I phoned again, and got a message "all of our agents are busy"

    I then got a message "we are experiencing a higher than usual volume of calls"

    I JUST WANT THE NT NUMBER - why, with all this trouble is there not a fast track means of getting this information, without which, the casino will do nothing.


    It is now Midnight, lets see how long this simple issue takes to resolve.
     
  6. Dec 6, 2006
  7. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Oh man

    I feel your pain.
    I had nothing but hassle with them and changed to moneybookers who so far have been excellent.
    Hope you get it sorted soon
    Are you sure you are shouting and swearing enough at them?
    :p
     
  8. Dec 6, 2006
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    NO

    No, But the forum has rules about "potty mouths"

    Got through after 15 mins, only to be transferred because I am a VIP and they no longer have a direct line (previously it was possible to dial an extension code and divert the call yourself, now you have to be put through).

    The excuse, they are doing an "upgrade", and sometimes this means that the merchant cannot connect to Neteller (strange how my money is able to leave though - surely if the merchant could not connect, it could not request the funds! - or is that too much common sense).

    This is the first, and hopefully hardest part (it being Vegas Splendido and not some RTG clip joint).

    Please all be environmentally friendly and add all tales of this particular "upgrade" below to see how widespread this problem is. I have no idea how long these take, but the risk must remain for the next couple of hours or so.
     
  10. Dec 6, 2006
  11. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    What I don't understand is why Neteller doesn't just list the NT# for each transaction on the Transaction History page.

    Obviously the NT numbers aren't top-secret hush-hush intelligence data. If that were the case, they wouldn't give us the NT numbers when we ask for them. It would take me less than 2 minutes to write the code that would add the NT# to the Transaction History page.
     
  12. Dec 6, 2006
  13. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I don't understand why they don't send the NT# with that useless auto email they send out after a transaction. Then if we needed it, voil! there it is. Once again, it must not be so very hush-hush-secret as when I email them for the NT#, they will email it to me. So why not make those irritating confirmation emails actually useful?
     
  14. Dec 6, 2006
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Easy

    They COULD do this, but they have told me that it might leave the customer vulnerable if someone was able to get hold of their NT codes from the statements. This might be the case now that casinos are asking for screenshots of Neteller statements, but otherwise the "hacker" would have to log into my Neteller account, and the display or not of the NT number would be the least of my worries:confused:

    I phoned Splendido in the end, and they will sort it out, but I was told that they had received more e-mails than usual.
    As we got chatting, I volunteered a resume of all the bugs on Mega Moolah in the hope that Microgaming can at least become aware of the existence of the coffee, even if they remain too distant to smell it!
     
    1 person likes this.
  16. Dec 6, 2006
  17. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    I tried half an hour to log into my neteller this afternoon. :mad:
     
  18. Dec 6, 2006
  19. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    I usually get on live chat for the NT code. Waiting on the phone that long would be too exacerbating.
     
  20. Dec 6, 2006
  21. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.





    I seldom use them anymore for these types of reasons. They are too big to have all these problems. I feel for you Weatherman. I'd be Pissed off:mad: !
     
  22. Dec 6, 2006
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Size

    You forget, they are a BRITISH operation in the Isle of Man (despite the Canadian beginnings).
    In true British form, they are now BIG enough to GET AWAY with having all these problems. As they get bigger, they get worse. NTL (the comedians that supply my TV and Broadband) have gone the same way since they bought up all the local cable companies and then Telewest.

    Bring back good old Bracknell Cable and Freeserve. Bracknell Cable did at least have a store where I could complain in person!
     
  24. Dec 6, 2006
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Although I've not had any serious problems with Neteller, it still amazes me that what must be a pretty big operation can be so crap at the simple things.

    The thing that really narks me with them is on the 'My Account' screen; You have columns for 'in' & 'out' - but not one for your account balance after each transaction.

    So when their 'total in account figure' does not match mine I have to copy all the transactions onto a spreadsheet & work backwards from the latest figure to find out where the discrepancy is.

    Come on Neteller - is it REALLY that difficult?? :what:
     
    Last edited: Dec 6, 2006
    1 person likes this.
  26. Dec 6, 2006
  27. kwblue

    kwblue Webmaster webmeister

    Occupation:
    Engineer
    Location:
    USA
    I do not know if this is the same issue, but it certainly smacks of it :) About 2 weeks ago (maybe a bit more) Neteller updated their API. When this happened, Hype had transaction issues as well... In fact, Neteller was not sending a 'success' flag to the operator. Because of this many people deposited multiple times thinking it was a fluke that it showed up as a failed transaction.

    Looks like they are updating again to me and not giving their customers advanced notice of it.

    Just a thought.
     
  28. Dec 6, 2006
  29. Tagdog

    Tagdog Dormant account

    Occupation:
    Sales
    Location:
    England
    I love how they have "scheduled maintenance", but you only find out about it after it has started. If it really was scheduled how ****ing hard would it be to inform people beforehand!
     
  30. Dec 6, 2006
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Unsheduled maintenance

    Unfortunately, this was unsheduled maintenance, it is a bit like finding one's waste paper bin full and taking it out to be emptied, but you don't tell the secretary working away at the desk who still chucks waste over the shoulder into the space where the bin should be. In this case, "something" in the server triggers an automated clean-up job, but does not shut down the banking side, and this can lead to the server not responding properly as it is running an extra task in the background. I have now had this excuse twice, and these periods are unpredictable. One sign is the account login being slower than normal, which it was last night for more than one of us.
    The issue of Neteller failing to send a "success" flag to the operator is consistent with an explanation from a Palace Group operator, who told me the transaction gets as far as sending an NT code (and deducting the funds), but a final, and crucial, stage fails to happen, and the funds do not get pushed over to match the NT code, and thus fail to arrive in the casino account. The operator can then use the NT code to log on to the merchant site through their own portal and pull the transaction through the system from their end. In some cases, this has to be done by the finance department rather than CS, hence the 24 or 48 hour delays.
    I have yet to have a reply from Splendido after they had to refer this to the finance department, so in this case they fall short of the criteria for being "good" at resolving issues - and this is a COMMON issue, not something that is rare enough not to have a set routine in place at CS level to engineer a quick resolution. It is possible the funds will just "turn up" in the casino without any reply from the e-mail and phone calls.
     
  32. Dec 6, 2006
  33. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    They do in the checking account. This was how I found the NT number 30 days ago on my checking account :::::AUTOMATED DEBIT NT888.258.5859 496xxxx :::::


    Now it is different and shows this:AUTOMATED DEBIT 1-800-587-4658 PURC021xxx There is no more NT on any of my statement for the last 15-20 days. I think Neteller is changing the system to show a purchase instead of a casino deposit. Anyone else notice the changes?
     
  34. Dec 6, 2006
  35. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Correct me if I'm wrong, but their call center and operations hub is still based in Canada.
     
  36. Dec 6, 2006
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Canada

    True, but this is just a call centre, their registered company office is on the Isle of Man, and for regulatory purposes they have an office in London, which is the one on the website of the FSA who regulate them. There is also a UK call centre, but it is not 24/7.
    Their origins were Canadian, but they relocated (legally, if not physically), to the UK in order to list publically on the London stock exchange. They were not able to list in New York nor Toronto as online gambling was not recognised as a legitimate business activity, even though arguments about it's exact legal status are still running. In Britain, the legal status is assured, and will be further strengthened come next September.
     
  38. Dec 7, 2006
  39. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    True, but this is just a call centre, their registered company office is on the Isle of Man, and for regulatory purposes they have an office in London, which is the one on the website of the FSA who regulate them. There is also a UK call centre, but it is not 24/7.
    .....and there was me wondering why their customer support was so shitty?
    You ca'nt buy a sandwhich in England without being spat at these Days:mad:
     

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