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Oh dear, I've been bonus banned by All British Casino.

Discussion in 'Online Casinos' started by brianmon, Mar 24, 2015.

    Mar 24, 2015
  1. brianmon

    brianmon mmawardeeIV webby mm4

    Occupation:
    self-employed
    Location:
    uk
    We are writing you to let you know that you no longer qualify for our bonuses offered by All British Casino.

    This decision has been made after analysing your account. We have noticed that you only play at All British Casino when there is a bonus offer. This is of course possible and you have been given the chance to do so. However, the main reason for All British Casino to offer you bonuses is an indirect compensation and to offer extra (recreational) play time. Due to the fact that the proportion of your received bonuses vs successful deposits is above 50% we can no longer offer you future bonuses or free spins.

    We analyse accounts every month. If you wish to participate in our bonus offers in the future we kindly advice you to try your luck at All British Casino more often. When the proportion of received bonuses vs successful deposits goes down to an acceptable level (below 20%) we will enable your account to receive bonuses.

    With kind regards,

    Ivan


    Why wouldn't I play with a bonus? I have at least 20 site where I regularly play.
    Since I make deposits on a daily basis, a bonus from one of my regular sites is bound to be more attractive, than a straight deposit.
    and if playing through 35x WR isn't 'extra (recreational) play time' I don't know what is
     
    2 people like this.
  2. Mar 24, 2015
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is a kind of "spirit of the bonus" rule, but one that at least doesn't involve confiscation of winnings. However, this may put them in breach of the advertising codes as they do not advertise this term up front when promoting their bonuses. If bonuses are a form of compensation for deposits being more than 20% of bonuses, they must not advertise them as "free", nor imply that they are available on every deposit. Compensation for past deposits is normally referred to as "cashback", even where it takes the form of "vouchers" to "spend in store", much like casino bonuses and free chips are.

    The way most casinos have advertised bonuses has been designed to make them look far better an offer than they really are. This is misleading, and not allowed under UK advertising codes. The advert is considered "misleading" in a regulatory sense if the difference between the advert and the truth of an offer is sufficient to make a consumer act differently (eg, not purchase) when presented with the truth rather than the advert.

    Now, would you have still deposited at first if you knew in advance that you would be cut from receiving bonuses once you breached a given ratio of deposit/bonus ?
     
    1 person likes this.
  4. Mar 24, 2015
  5. brianmon

    brianmon mmawardeeIV webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Obviously not, lol

    The bonus wasn't even a huge amount - Deposit £30 to get 100 free spins on 'spinata grande'. The 100 (£20's worth) of free spins won me £5.91 which left me with £206.85 to wager. I played DOA and managed to scrape through the WR, and was left with £30.25, and since DOA wasn't being particularly generous, I decided to withdraw.

    So £30 deposit, £30.25 withdrawal = 25p profit
     
  6. Mar 24, 2015
  7. Jono777

    Jono777 mmawardeeIV CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I must admit I was very surprised to read your OP.

    I am pretty new to All British Casino and I think I've had a bonus of some description on most if not all deposits (albeit I've only made 3-4 deposits there) and would like to think that I am a long way away from a BB.

    Their Rep is active daily on here, try a quick PM, you never know?

    http://www.casinomeister.com/forums/member.php?u=32682

    Been helpful to me on more than one occasion :D
     
  8. Mar 24, 2015
  9. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    Exactly the same e mail I have received too! and I believe I am well down here too. this bonus banning is a joke now since the uk market changed. I believe I am also the FIRST person to say I am also bonus banned at GUTS! this only happened when the uk market changed too.
     
  10. Mar 24, 2015
  11. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    It is exactly this kind of whinging tone from a casino that makes me never want to deposit there. The email makes them sound like frustrated kids who are not getting what they want! Utterly pointless. If a bonus is on offer those that are into bonuses will surely take them. Sure play for entertainment and not to pay the rent but come one who does not want to win. This is a sure fire way to alienate customers old and new. As if a player has to be thankful for a bonus which actually involves depositing your own money! They should be thanking you for taking the bonus offers up with them not sending such ridiculous emails!

    Simple solution vote with ya wallet )))
     
  12. Mar 24, 2015
  13. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Yeah, played with them once or twice. Not interested in depositing somewhere that acts in such a manner.
     
  14. Mar 24, 2015
  15. Jono777

    Jono777 mmawardeeIV CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    In addition to above, I'm sure I have read from experienced members on here (and I totally agree with them) that bonuses are for the benefit of the casino (ie: to tempt your deposit for the day their way) and not for the benefit of the player.

    So who really knows what the thinking behind a bonus ban is ? ? ? ?
     
    1 person likes this.
  16. Mar 24, 2015
  17. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    My eyes are full of tears because I laughted so much about this.
    WTF is going wrong. There can never be a "spirit of the bonus" thing. Because a bonus is something you give people you want to play with you. If the people play and are lucky enough to make a cash out then the Casino tells you some BS like you can only cash out 20% when a bonus is taken. With other words you can only play with a bonus when you are unlucky? Holy s**t.

    Sometimes I believe that a lot of casinos should stop their bonus stuff.

    I play a casino I get a NDB after most of my deposits. Equal if I won or lost with this deposit.
     
    2 people like this.
  18. Mar 24, 2015
  19. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    I'm not just trying to be contrary here but I think there is far worse casino behaviour than this.
    It would be different if they were trying to deny winnings based on the same argument.
    Ultimately casinos choose whether they give bonuses or not and to whom.

    I agree though about the whiny tone, after all that is what WR is for, to ensure bonus is actually disadvantage but gives you more play time so this whole not in the spirit of the promotion thing is all BS.

    At least they gave you a proper exaplantion though and stated how and when you would be eligible for promos once more.
    We get the choice of where to deposit our money so it is all give and take really. (a lot of take from me to the casinos lately :mad:)
     
  20. Mar 24, 2015
  21. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    I think the bonus issue is actually quite an interesting discussion simply due to the fact that most times as a player when taking a bonus,how may times does a player actually make the WR.
    I personally like to take bonuses to give me that extra playtime but i have been in that situation many a time where i have hit a decent win but not played the playthru.
    From my experience playing i am sure it is in the casino's favor for players to take a bonus and lets face it if you are offered one why would you turn one down.
    There are so many casino's now i understand they have to be competitive but i do not see taking a bonus as a huge advantage to the plater.
    Maybe i am am wrong.
     
  22. Mar 24, 2015
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So, they still MADE MONEY from you, despite you "taking too many bonuses". It follows that they will make even less money from you now as you are likely to walk away rather than throw good money into an effort to bring down your ratio.

    Perhaps this is the result of a perceived reduction in competition for UK players as many casinos have pulled out of the UK market, making those that are left more able to tighten the screws on players with less worry of them going elsewhere.

    It wouldn't be so bad if they offered an alternative to those players issued with a bonus ban, but they expect them to carry on playing at a disadvantage to the majority of players who are not bonus banned.

    One obvious alternative would be a meaningful comp scheme, rather than the derisory 0.1% of wagers if you are lucky that we see now. Players could either have bonuses and 0.1% comps, or no bonuses and a far larger percentage of comps.

    If they start bonus banning players in significant numbers, it will be a dent to their reputation as they will start to receive negative reviews from these players, and they may eventually outweigh the positive reviews. This is a problem that many businesses face, and as the reviews are often on independently run sites, they don't have the option to cover it up by deleting the bad ones and leaving only the good for potential customers to see. We have Tripadvisor really pissing off the hotel and holiday industry, and there will surely be something similar for online casinos popping up once the hobby becomes more mainstream.
     
    1 person likes this.
  24. Mar 24, 2015
  25. legenden1

    legenden1 Active Member PABnonaccred

    Occupation:
    Administration
    Location:
    Stockholm
    You`re not alone. I was bonus banned from Guts a couple of months ago. Really surprising since I almost only taken 50% bonuses and also done some bonusfree deposits. Dont know their criterias for banning but it sure stopped me from praising them like many others here do
     
  26. Mar 24, 2015
  27. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Theres a lot of costs more than the player thinks though. It costs the casino to process deposits, process withdrawals, pay staff, pay (now large in the UK) taxes etc. If you only deposit 50 and get 50 and lose it all usually with the occasional withdrawal the casino prob still makes a loss on you even though you are also "down" lifetime.

    Not to mention commission fees to affiliates and probably the software maker also.
     
    5 people like this.
  28. Mar 24, 2015
  29. Jory

    Jory Senior Member webby

    Occupation:
    Statistical Analysis and Data Reconfiguration
    Location:
    Belfast - Northern Ireland
    No matter how they choose to word it, I would find it insulting to receive such an email.

    Rather than blame players for claiming bonuses, they should improve their structure. If their bonuses were "tailor-made" for individuals rather than sent out in a mass email to all registered account holders, they would not have to go down this road.

    I've only ever been bonus banned once. I won €100 from a €10 free chip at some Rival casino. They did honour the winnings but the next day I received an email saying I've been bonus banned across all their casinos for not playing "within the spirit". That was 7 years ago and I've not played at any rival casino since.
     
  30. Mar 24, 2015
  31. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    The problem is that most likely they pay % of players net losses to providers(quickfire, netent, whatsoever). Providers take money from real cash and bonus cash, so you got 100% for 100$ deposit and lost - casino pay % from 200$. This is why they doing this. And even so, they still earn money on each deposit with bonus. Players get high WR and on long distance can't win. And they acting like this... Greedy, stupid, nothing else. Joke case, joke email from Ivan/casino, if i ever get such email from any casino - account will be closed. If you offer bonus - i can take it, or can not take. But you can't blame me FOR ACCEPTING BONUSES THAT YOU OFFER ME. How stupid on the earth it is sound?!!!!
    Never played at this casino, will never play, will recommend to stay away from it everywhere.
     
  32. Mar 24, 2015
  33. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    I've been bonus banned by 32Red and Betsafe, out of the blue. I found it to be rather amusing.
    I have made exactly zero withdrawal at 32Red, I've made a deposit everytime I got 100% dish of the day, but hell, why not? They send those offers, I didn't ask for them. As for Betsafe, I still don't know why I got banned, they're not even that great on bonuses and most of the time I played with my own cash, and deposited a lot in the past as well.
    Their loss, really, I haven't made a single deposited at either casino since.
     
    1 person likes this.
  34. Mar 24, 2015
  35. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    C'mon guys

    1) it's up to the casino who they offer bonuses to

    2) it's up to you where you want to deposit

    3) the casinos have a LOT more costs than you think and even an overall loss for you could also be an overall loss for them.

    Deposit and gamble wherever treats you good! Problem solved.

    Some crappy casino bonus bans you? Who cares you can always get something elsewhere
     
  36. Mar 24, 2015
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, true but again this may mean being driven to a less reputable or non-accredited site.
     
    2 people like this.
  38. Mar 24, 2015
  39. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I agree with fun4all here that there is a lot of calculations when casinos offering bonuses, and it's not free money for them.

    But I certainly understand players who recieve these emails too.

    Suddenly you're not worth anything for a casino you have trusted, maybe praised and talked good about.
    You feel you've earn that bonus for being loyal.
    I would feel like I'm worthless as a customer and that I'm not good enough. That is something I hope they eventually understand when sending those emails.

    I think it's much better to do like Club World do for example. They lower the bonus amount the player can get, but they still get something.

    I'm surprised to hear that Guts bann people too though but maybe they feel they have to do that. I don't know. Strange.
     
    3 people like this.

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