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Oh Crap!

Discussion in 'America the Beautiful' started by samoas, Apr 21, 2011.

    Apr 21, 2011
  1. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Just came into my email as I replied to another post defending them (and others) whom I have been loyal to........Now I have to start an email exchange to get this resolved. :mad:

    Hi Christine,

    Your recent withdrawals totaling $675 made between the 19th and 20th of April 2011 have been reversed to your Casino account as our Ecash processing company are unable to process payments via any method to the U.S.A at present.

    Kindly note that the lack of processing has not been enforced by casino management, but has come directly from the 3rd party processors. This means that we are forced to abide by their decision until the availability to process payments is running once again.

    We appreciate your understanding in this matter and assure you that the funds will remain in your Casino account, which only you will have access to. You will be notified as soon as we are able to process payments.

    Warm Regards,

    James Johnson



    Manager



    Villento Las Vegas Helpdesk
     
  2. Apr 21, 2011
  3. Vilma1

    Vilma1 Dormant account

    Occupation:
    administrative
    Location:
    New Haven
    I told you. I have $800 in Villento also from a withdraw from yesterday. But i just spoke to quick tender and they are accepting withdrawals so i dont understand if they cant do the ACH they can still do the QT. Quick tender is also accepting deposits into villento as they said.
     
  4. Apr 21, 2011
  5. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Just fired off an email since I have receieved checks from them in the past. Does not make sense if they have the funds in their posession and QT claims they are accepting them. Will keep you posted once I receive a reply.

    I cannot access the website or the casino since in the past I always download, play, then delete for privacy reasons.
     
  6. Apr 21, 2011
  7. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    I'm no help at all, but am just so sorry you (and so many others, I'm sure) are going through this.
     
    1 person likes this.
  8. Apr 21, 2011
  9. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    received a reply

    I have been on this site forever & have never posted so much in one freaking day!:p

    Here's Villento's reply:
    Hi Christine.

    Thank you for your email.

    Christine, we do understand your concerns in this regard. Unfortunately there is no possible way that we can make payment to you at present. As all processors have been removed our hands are literally tied. Your funds will remain in your account until we have any feedback and a processor that we can use to make payments. Please do understand that there is not anything we can do at present, we cannot accept deposits and cannot make payments.

    If you have any further queries please do contact us!

    Warm regards
    Kanthan


    Villento Las Vegas Helpdesk
     
  10. Apr 21, 2011
  11. 2btakn

    2btakn Dormant account

    Occupation:
    Homemaker
    Location:
    Killeen, TX
    Damn

    I got the same message from Villento today. I made the request to cash out $600 on 18th the 24 hour reverse thing passed and yesterday Live help told me the processors were down. He told me to wait the 24 to 48 hours and if I don't have the money then it was caught up in the process I said it would have been nice to get an email because I would have been looking for my money if I hadn't come here to ask how long the process takes. I'm glad I won off a $50 free chip but now I'm afraid to deposit to any casino. :(
     
    1 person likes this.
  12. Apr 21, 2011
  13. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    They probably want to keep a low profile for the time being and are blaming the processors for it. Lame excuses but understandable I suppose, that said, it's your money so i'd ask for a Cheque or something in the mean time. Make sure you tell them that you absolutely do not want to be able to play with the cash though!
     
  14. Apr 21, 2011
  15. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Personally, I would not, 2btakn. JMO

    I have been playing online since 2001. I have had the great fortune of always having every establishment I ever dealt with be reliable & trustworthy. This will be my first experience of (maybe) not getting paid. That being said I truly believe that if Villento can find a way, they will. I am doing my best to keep the faith.

    I have a QT wire that is confirmed on their (QT) site, but am awaiting for the funds to hit my account. I am more fortunate than others that I may get some of my funds back yet!

    Best Wishes to you & all others that are in this mess!
     
  16. Apr 21, 2011
  17. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Unfortunately Rhyzz, already attempted this avenue. Villento said "No can do!"
     
  18. Apr 22, 2011
  19. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Have a $200 withdrawal that made it through the 24 hour period and a email this morning stating it's in for processing. Hasn't been reversed.

    Here's hoping we all get paid...
     
    2 people like this.
  20. Apr 22, 2011
  21. Candee13

    Candee13 Dormant account

    Occupation:
    HomeMaker
    Location:
    California
    Ya I also made it through the 24 hour period and got the email telling me my withdrawal "has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company". And then 11 hours later I got.... the dreaded... "Your recent withdrawal has been reversed" email.

    I hope they find a way to pay-out to all of us. The latest email makes it sound like it is on their priority list to find a way but.... when I think about it... why would they be so eager to fix it? They would have to pay-out all the US players knowing that we can't give it right back to them. Their reputation doesn't really matter to US players anymore. I do have to say... I have played at Villento and RichReels since they first started and have never ever had a problem and I consider them the most trustworthy online casino. So maybe they will find a way to bypass this 3rd party processor.

    It is just truely sad that all this had to happen. I knew these days would come. Bye bye easy access gambling and hello again to Vegas and Indian Casinos.
     
    1 person likes this.
  22. Apr 22, 2011
  23. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Can we get the thread retitled to something more like Villento Issues or something? Oh crap is a great description but others might not click on it when it might concern them.
     
    1 person likes this.
  24. Apr 22, 2011
  25. cdomi66

    cdomi66 Experienced Member

    Occupation:
    truck driver
    Location:
    Calgary, AB
    Given the current problems with the processors...can they maybe do a western union type deal? Or...even send cash?
    Just a thought, sorry if it seems stupid. I'm lucky to be where I am, but worried that Canada will soon follow suit :(
    Good luck to you all that have money pending.
     
    1 person likes this.
  26. Apr 22, 2011
  27. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Too late to edit

    I attempted all4greed but apparently it's too late! A moderator maybe?
     

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