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Offers/promotion re:time zone

Discussion in 'Online Casinos' started by deepsky2, Feb 16, 2016.

    Feb 16, 2016
  1. deepsky2

    deepsky2 One more spin

    Occupation:
    Gambler
    Location:
    toronto ontario canada
    Has anyone else got peeved when you find out your not able to claim a promotion because it expired as the casino is hrs ahead because of your time zone.

    Example I made a deposit on Monday around 6pm after work on Guts for there double Monday bonus and after logging in today the free games were not credit. Im in Canada and Guts is 8 hrs ahead so I miss a lot of good promotions with this casino and others. Good news is chat did credit free spins as I did recieve the 40 percent offer as it still credit me because apparently there system failed

    How hard would it be for a casino to offer promotion in the players time zone.

    Most times threw chat Im able to claim but have to go chasing for it, but sometimes from other casinos they say nothing they can do try depositing early which sometimes I can't.

    Its not a deal breaker for me but would be nice if offers expire were the player play from.

    Is there any casinos that offer this to there players?

    .
     
  2. Feb 16, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I'm Canadian and this has happened and it sucks

    BUT

    once you know the casinos are 6hrs ahead (and if you're Toronto, that's 6 hrs for you too), it's pretty easy to plan accordingly. :thumbsup:
     
  4. Feb 16, 2016
  5. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Deepsky,

    I have to hold up my hands and say 32Red have been guilty of this and it's something we are working on. Roxy Palace segments on time zone already and we are hoping to extend this across the board, it's not the simplest of tasks though due to back office restrictions but I can't use that as an excuse.

    Watch this space for 32Red, or play at Roxy in the meantime :)

    Mark
     
    1 person likes this.

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