Oddsmatrix self exclusion rules

zazedac

Banned User
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So it's been brought to my attention that if other oddsmatrix casinos accepted my deposits after I excluded I am in fact entitled to all my money back?? Can someone advise me on this please. Cos one casino will say I can play, next says I can't and I have no idea what the hell to think.
 

nepatsfan01

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Feb 8, 2010
Location
USA
Although I can't comment specifically on the casino that you mentioned, I will comment in general on other casinos and say that it is not the case. I had this happen to me... many years back, I self excluded from several casinos and didn't play for years and then I decided to play just 1 or 2 casinos. Opened an account at one of the accredited ones here and deposited a few hundred. Left some in my account and went back the next day to find they had closed my account, kept my deposit and when I asked them why, they said that I had self excluded from their sister casinos a few years back. I fought but to no avail... they said I wasn't eligible for my deposit back and that my account would remain closed.

After doing a lot of research, I have found that to be the case with most casinos... which stinks honestly. Because it happens from time to time that I will sign up for a casino only to have it closed on me due to self exclusion at other casinos - never to see my money again. It is the chance you take when you self exclude only to come back even a few years later to play their sister casinos.
 

Nifty29

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Location
Turn right, then right. then right again
So it's been brought to my attention that if other oddsmatrix casinos accepted my deposits after I excluded I am in fact entitled to all my money back?? Can someone advise me on this please. Cos one casino will say I can play, next says I can't and I have no idea what the hell to think.

You deposited in the full understanding that you would be PAID if you WON.

Hence, you have NO right to claim those deposits back.

In gambling, there is no such thing as buyer's remorse.

AFAIK, unless you expressly asked to be excluded from EVERY oddsmatrix casino....and you obviously did not...then the self-exclusion applies only to the individual casino at which you requested the exclusion, or at the most the casino group I.e. fortune lounge, VPL, 32red group, etc.

Oddsmatrix is a software supplier. It is not a "casino group". Oddsmatrix casinos have completely independent owners, and as such cannot self-exclude you from other casinos owned by their competitors.

In other words, what you're asking for is the same as getting excluded at 32Red, then depositing at VPL and Fortune Lounge for months after, and then demanding all your deposits back because of your exclusion at 32Red.....based on the fact that they all use Microgaming software. It is, quite frankly, ludicrous.

I'll tell you this for free....part of dealing with a gambling addiction is accepting ownership and responsibility for your actions. If you insist you're due a refund of those deposits at OTHER casinos that you made in good faith that you would be PAID any winnings, you are effectively making it someone else's problem.

For your sake, I hope you don't get your money back.
 

zazedac

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re

Nifty- I'm not trying to scam anything so please don't speak to me as though I am. I tried to play at one of the casinos I played at and they said they had to close my account because I had excluded at another one of their casinos. These are oddsmatrix group
 

Nifty29

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Nifty- I'm not trying to scam anything so please don't speak to me as though I am. I tried to play at one of the casinos I played at and they said they had to close my account because I had excluded at another one of their casinos. These are oddsmatrix group

Don't try and blow smoke up my posterior.

Your OP had NOTHING to do with closing accounts or not being able to play etc. Your very first sentence was about claiming all your deposits back from other Oddsmatrix casinos.

I didn't use the word "scam"....you did. I just said its BS to deposit and lose legitimately and then demand your deposits back because you self-excluded at a completely different casino.

Its like excluding at 32Red and then wanting all your deposits back at Platinum Play or Luck Nugget. Its total BS. How are the other casinos supposed to know where else you excluded? Ridiculous.

Sorry, but this kind of thing p*sses me off. You gamble...you lose....THAT'S IT.

I'm sure if you had a big WIN and the casino refused due to self-exclusion elsewhere you would making a thread about how you were ripped off and that you did NOT self-exclude at THIS casino and thatthey should pay up. In other words, your deposit is legitimate if you WIN, but not if you LOSE.
 

quber

Senior Member
Joined
Feb 25, 2004
Location
Europe
What should happen if you are self excluded and open another account is that all gameplay is cancelled and deposits returned, this should happen whether you win or lose.

The Major UK sportsbooks do it this way.
 

bpb

Banned User - repeated violations of rule 1.14 (tr
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You deposited in the full understanding that you would be PAID if you WON.

Hence, you have NO right to claim those deposits back.

In gambling, there is no such thing as buyer's remorse.

Except we know full well that he wouldn't have been paid if he won. Upon trying to withdraw, the casino would have noticed the exclusion, sent him back his deposit, and kept his winnings. That's 100% what would have happened. Period. You know it, I know it.

The casino is getting a complete freeroll here, not the player.
 

Nifty29

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Except we know full well that he wouldn't have been paid if he won. Upon trying to withdraw, the casino would have noticed the exclusion, sent him back his deposit, and kept his winnings. That's 100% what would have happened. Period. You know it, I know it.

The casino is getting a complete freeroll here, not the player.

What....no glib one-liner?

The OP contacted the casino they mentioned and received written confirmation that they would be paid. How you get to "they ain't gonna pay anyway" I have no idea. The fact that they had the approval in writing would be more than enough evidence for a successful PAB or Ecogra complaint.

So....I DON'T know it...and neither do YOU. Unless of course you can see alternate time lines :rolleyes:

In addition, there is no definitive evidence that says that ALL Oddsmatrix casinos are linked in regards to self-exclusion. We have a case where one or two can see the SE at OTHER Oddsmatrix properties, but it could well be that those few are operated by the same people. I know of at least some Oddsmatrix casinos that are independently owned and not part of any group. I'm going to ask my contacts about the whole SE thing.

As I said, there is little doubt that if the OP had won, and the casino insisted on returning all deposits and refusing the winnings, they would be screaming about how they made their deposits in good faith etc etc and they should be paid. You cannot have your cake and eat it too.

In any case, the OP isn't interested in anything else but getting their losses back, which, in the absence of any evidence that the casino in question would not pay, is totally unreasonable and is just an excuse for the OP to get some risk-free gambling.

A sensible, logical player would get approval in writing before playing, especially if there is any possibility that it may be connected to other casinos where they have SE.
 

bpb

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Casinos shouldn't be allowed to freeroll players. Casinos use self exclusion lists as a source of revenue. Lose ... they keep your money. Win ... oops, you self excluded, here's your deposit back ... you're welcome, we could have kept it you know.

Casinos shouldn't be allowed to have their cake and eat it too.

And I recant. It's only about a 99.99% chance that the casino would have noticed the self exclusion upon cashout.
 

bpb

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Also, people who think casinos should be able to profit off those with gambling problems are terrible people.

If you think it's ok for a casino to
Allow self exclusion
Take deposits without checking the self exclusion list
Keep the deposits if they're lost
Confiscate winnings and return deposit if there's a win

Then you think it's ok for casinos to profit off people with a gambling problem.

Also, it's not clear that the OP's situation falls into this category. However, it is clear that many casinos think this behavior is just fine. And it's sadly clear that there are a lot of players that applaud them for it.
 

Nifty29

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Casinos shouldn't be allowed to freeroll players. OBVIOUSLY, I AGREE Casinos use self exclusion lists as a source of revenue. NO - SOME (ROGUE) casinos do...not "casinos" full stop :rolleyes: Lose ... they keep your money. Win ... oops, you self excluded, here's your deposit back ... you're welcome, we could have kept it you know. SOME (ROGUE) casinos do that I'm sure.

Casinos shouldn't be allowed to have their cake and eat it too. Obviously, I agree.

And I recant. It's only about a 99.99% chance that the casino would have noticed the self exclusion upon cashout.

You're forgetting something vital here....there may not BE an SE to NOTICE in the first place. If the SE only covers ONE specific casino or casino group, then the chances of another operator knowing are almost NIL. Unless the casinos are related via ownership, and/or the player specifically asked for and was granted a SE from the ENTIRE group, then NO SE applies....hence, the deposits are valid, as are WINS and the LOSSES equally.

So, unless you know for a FACT that a) the OP excluded from ALL Oddsmatrix casinos (confirmed in writing) or b) the casino would NOT have paid any winnings (and you DON'T and CAN'T)...then your argument is null and void.



Also, people who think casinos should be able to profit off those with gambling problems are terrible people.

If you think it's ok for a casino to
Allow self exclusion YES
Take deposits without checking the self exclusion list NO...but it happens occasionally even with good operators e.g. players signing up with different email etc to circumvent the system or for no malicious reason at all. It's called human error.
Keep the deposits if they're lost YES....as long as the player did not SE at that specific casino or that entire group specifically
Confiscate winnings and return deposit if there's a win NO. The player should be paid and their account closed. Good operators will do this...rogues will not.

Then you think it's ok for casinos to profit off people with a gambling problem.

Also, it's not clear that the OP's situation falls into this category. Exactly my point :rolleyes:

However, it is clear that many casinos think this behavior is just fine. And it's sadly clear that there are a lot of players that applaud them for it.

ALL casinos....accredited and otherwise....profit from those with gambling problems. It's a large part of how casinos make money, both online and offline. The percentage of addicts playing is actually quite high (I will try to dig up where I read about that years ago).
So, I guess that not only are all the casino owners/managers/staff "terrible people", but so is Bryan and Co for being OK with casinos making a profit.

You're lumping ALL casinos in the same basket as ROGUE casinos, which is absolutely ridiculous....and you know it. You're just trying to make the casinos to be "the bad guys", when the reality is that only SOME of them are...and there is NO evidence that the casino in question is dodgy.

The only thing I "applaud" is FAIRNESS. In other words, if you are SE at a casino, and you somehow manage to slip under the radar and make deposits, then those deposits are LEGITIMATE. Hence, if you WIN, you get paid....if you LOSE, you LOSE. Simples. If you're trying to say that you SE at that casino/group, when in fact you did NOT, just to get your losses back, then you're a ROGUE player who is no better than a ROGUE casino.

If you really think all casinos "freeroll" problem gamblers/players in general...and you clearly do from your posts.....then one could draw the inference that you were supporting these "terrible people" by playing, which makes you part of the "scam", which makes you no better.
 

CasinoBen

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I cannot comment on other sites using the Every/Odds Matrix platform but Guts would not know if you self excluded from another site using Every Matrix, just as I would not know if you self excluded at 32Red or Bet365.

Cheers,

Ben
 

zazedac

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So how am
I supposed to know where I can play and where I can't? I received an email from jetbull stating they have closed my acct cos I am excluded at another one in their group. So they tell me this several hundred in deposits later. And then they won't tell me what casino they are saying I'm excluded from. So I looked up oddsmatrix website and noticed there are a fair few casinos I play at there and casino luck is part of that group and that is where the exclusion would have come from. If casinos in this group are likely to refuse any cash out on winnings should they not also be sure not to accept my deposits? Or they only check their systems when it comes to them having to part with their own money
 

zazedac

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So Ben are you saying guts casino has no issue paying out a player that is excluded from another casino in oddsmatrix group?
 

Cleveland

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Jun 15, 2011
Location
Texas
So Ben are you saying guts casino has no issue paying out a player that is excluded from another casino in oddsmatrix group?

He said they wouldn't be able to know every site that a player was self excluded from. He didn't say any more or any less.
 

CasinoBen

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Location
Marbella
So Ben are you saying guts casino has no issue paying out a player that is excluded from another casino in oddsmatrix group?

We would not know if the player was self excluded. Oddsmatrix is not a group, it is a platform provider which cannot be confused with something like Casino Rewards Group, where they own the group of casinos. Guts is owned and operated by Guts Gaming Limited and we own the player base that we have with Guts. We do not share or receive information regarding other players in other gaming sites that are also using the Oddsmatrix platform.

Thanks,

Ben
 

Nifty29

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So Ben are you saying guts casino has no issue paying out a player that is excluded from another casino in oddsmatrix group?

You've been told several times....and now by an Oddsmatrix-based casino operator (twice in fact)....Oddsmatrix is a SOFTWARE SUPPLIER like Playtech and MGS and RTG....they are NOT all connected like a CASINO GROUP.

If a CASINO doesn't KNOW about your self-exclusion how are they supposed to enforce it? Furthermore, why should they be expected to when you haven't SE at THEIR casino? Its ridiculous.

If you want to SE from ALL casinos....then stop playing. Otherwise, you are SE on a per-casino/group basis ONLY. If you're unsure if a CASINO belongs to a group.....then ASK before you play. Its common sense.
 

smokeeye

Full Member
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Oct 10, 2012
Location
Norway
Oddsmatrix - Sports/Booking platform
Everymatrix - Casino platform
-

No?

Though arent there some kind of whitelabels and in-house casinos operated by Oddsmatrix out there? Norskespill, Jetbull, Towergaming (migrated into Jetbull earlier this year), Intragame, Playhippo.. and the list goes on. :)
 

wigan rl

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Jul 22, 2011
Location
Wigan
From other threads like this it seems the casinos only pick up on this issue when a player has won and makes a withdrawal

With software out these days you would think it's quite simple to pick up on this when a player signs up or tries to deposit
 

zazedac

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I'm so sorry Nifty that I don't do the research to know this stuff it doesn't consume my life I just like to kill a little of my spare time with betting online not with knowing the ins and outs of who owns what or the legalities behind it all. No need to get so nasty!
 

bpb

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I'm so sorry Nifty that I don't do the research to know this stuff it doesn't consume my life I just like to kill a little of my spare time with betting online not with knowing the ins and outs of who owns what or the legalities behind it all. No need to get so nasty!

Gambling online isn't something to do just to kill some spare time. It must be approached the way one would approach a divorce settlement, or purchasing land, or patent law. You need to spend several hours researching and reading pages of terms before you even think of depositing. If not, then too fucking bad if you missed something. There are traps everywhere.

It's the exact same way in brick and mortar casinos.

Wait a second ... not it's not.
 

dionysus

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lol, it SHOULD be approached similar to some real life experiences...online gambling isnt just about me spending money, it's about me potentially MAKING money - I wouldn't accept and sign a contract for employment, without reading the contract first, nor having first researched the job, and then, ask relevant questions about the job....just like large purchases...comparison shopping, reading the warranty etc

Lol, and it is like B and Ms....I need to know for example, living in a border town, which side has the better return, laws about gambling, promos offered, who has buffets, cheaper hotels etc
 

Andy Walker

Full Member
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Jun 5, 2013
Location
UK
lol, it SHOULD be approached similar to some real life experiences...online gambling isnt just about me spending money, it's about me potentially MAKING money - I wouldn't accept and sign a contract for employment, without reading the contract first, nor having first researched the job, and then, ask relevant questions about the job....just like large purchases...comparison shopping, reading the warranty etc

Lol, and it is like B and Ms....I need to know for example, living in a border town, which side has the better return, laws about gambling, promos offered, who has buffets, cheaper hotels etc

I have to admit I was trying to approach this post with a reply similar to yours but couldn’t quite find the words to express what you have said, I agree wholeheartedly.
 

bsilva028

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So how am
I supposed to know where I can play and where I can't? I received an email from jetbull stating they have closed my acct cos I am excluded at another one in their group. So they tell me this several hundred in deposits later. And then they won't tell me what casino they are saying I'm excluded from. So I looked up oddsmatrix website and noticed there are a fair few casinos I play at there and casino luck is part of that group and that is where the exclusion would have come from. If casinos in this group are likely to refuse any cash out on winnings should they not also be sure not to accept my deposits? Or they only check their systems when it comes to them having to part with their own money

jetbull group (i dont know them so i dont know how many casinos they have) so, if you excluded in 1 casino of their group and the others dont want accept you to play its in their group of casinos

not in odds matrix platform, there 2 complitly different things
 
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