Odd document request

[BitStarz]

Most probably you have the same support located in Belorussia as all other Direx casinos. "Habe absolutely nothing with them" is a sort of lie.

Hi there,

None of our English speaking support staff is located in Belarus, so I hope that settles that

As for the verification with selfie and ID, I know it's inconvenient and perhaps it's not the best method out there. But I feel like that type of verification is not super uncommon these days. I remember having to do that for Revolut, some crypto wallets, and other places.

I think the main thing it can be good for (if it's combined with a note with the word BitStarz) is that at least the person can't claim their documents were stolen if the player in question did something shady. But yes, it's not a bulletproof method by any means and I know it's not the most fun one will have in a day, so I'm sorry for the inconvenience.

Olle

 

[abuyang]

Hi there,

None of our English speaking support staff is located in Belarus, so I hope that settles that



Olle

So at least some support is located in Belarus and is a part of Softswiss’s support. So how can you say ‘has absolutely nothing with them’ after that? Moreover, I am almost 100% sure that your casino uses the Softswiss’s antifraud system. This one you will also deny, of course.

 

[BitStarz]

So at least some support is located in Belarus and is a part of Softswiss’s support. So how can you say ‘has absolutely nothing with them’ after that? Moreover, I am almost 100% sure that your casino uses the Softswiss’s antifraud system. This one you will also deny, of course.

Hi there,

Because they live in Belarus and do not work for Softswiss, but work for us. Softswiss has general support that supports whitelabels who cannot afford or dont wanna get their own support. We are not one of those, we have our own support team. It seems you have a bit of hostility here against us, but I'm sorry to say that your theory here is not correct.

Olle

 

[abuyang]

Hi there,

Because they live in Belarus and do not work for Softswiss, but work for us. Softswiss has general support that supports whitelabels who cannot afford or dont wanna get their own support. We are not one of those, we have our own support team. It seems you have a bit of hostility here against us, but I'm sorry to say that your theory here is not correct.

Olle

I know the owner of TTR casino (also softswiss). He has told on his forum that all Direx casino have one and the same support as well as are sharing their database for the purpose of preventing all kind of fraud, abuse etc. So, for example, if somebody was caught on fraud at one of the Direx casinos - your casino will get that information as soon as the person registers at your casino. And vice versa. Have nothing against your casino but your words contradict to my knowledge of how Direx casinos network work.

 

[BitStarz]

I know the owner of TTR casino (also softswiss). He has told on his forum that all Direx casino have one and the same support as well as are sharing their database for the purpose of preventing all kind of fraud, abuse etc. So, for example, if somebody was caught on fraud at one of the Direx casinos - your casino will get that information as soon as the person registers at your casino. And vice versa. Have nothing against your casino but your words contradict to my knowledge of how Direx casinos network work.

Hi there,

Well, I'm afraid your friend at TTR Casino is mistaken. Our support staff happens to be based in Belarus, but they're not part of Softswiss and they do not support any other casino than BitStarz, just so we're clear on that, once and for all.

It seems like you're going on a tirade here for absolutely no reason, or perhaps are fishing for some info. All I can say is that you're misinformed.

I'm not to pass judgment on any other operator, but considering that TTR is Blacklisted on for example Askgamblers and perhaps don't have the most stellar reputation, I would be careful to see that as the full story.

I'm also not sure if you're really interested in my side of the story or if this is the case of someone just being a transmitter without being receptive to another side of the story. If it's the latter, it doesn't make for a very productive conversation I'm afraid.

But yeah, I gave the truth, and even though I pride myself on perhaps not always being the smartest guy, I'd like to think that I know the support staff in Belarus that work for the company I work for. On top of that, I interviewed and hired all of them personally, so maybe that makes a difference...

Olle

 

[abuyang]

Hi there,

Well, I'm afraid your friend at TTR Casino is mistaken. Our support staff happens to be based in Belarus, but they're not part of Softswiss and they do not support any other casino than BitStarz, just so we're clear on that, once and for all.

It seems like you're going on a tirade here for absolutely no reason, or perhaps are fishing for some info. All I can say is that you're misinformed.

I'm not to pass judgment on any other operator, but considering that TTR is Blacklisted on for example Askgamblers and perhaps don't have the most stellar reputation, I would be careful to see that as the full story.

I'm also not sure if you're really interested in my side of the story or if this is the case of someone just being a transmitter without being receptive to another side of the story. If it's the latter, it doesn't make for a very productive conversation I'm afraid.

But yeah, I gave the truth, and even though I pride myself on perhaps not always being the smartest guy, I'd like to think that I know the support staff in Belarus that work for the company I work for. On top of that, I interviewed and hired all of them personally, so maybe that makes a difference...

Olle

‘SoftSwiss can provide comprehensive Player Retention and Anti-Fraud services to any casinos operating on our platform’.

So, I suppose, your casino has chosen not to use the above mentioned services offered by SoftSwiss? Because if this is not the case - then Bitstarz casino is a PART of a big network of casinos exchanging almost all the available information on the players between them through the Belorussian support center.
In one of the recent cases player’s account was locked and money confiscated just because the same email address was used by another player at ANOTHER SoftSwiss casino.