Oceans Online Refuses to Pay out winnings

Kmockler

Registered
Joined
Jul 23, 2020
Location
United States
Good Morning ,

Has anyone ever had a similar issue where a casino would not pay out winnings ? They have escalated the issue to upper management but I still haven’t heard anything. They are saying because I used a card in which I which I am a authorized user on to deposit funds that it is against policy. I have provided proof of being an authorized user but it doesn’t seem to be enough! They are holding almost $18,000 in winnings ! Please help !
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Many have in their terms and conditions that only own sole owned payment methods allowed, using 3rd party cards is often against rules. No idea about this particular operator but in general wouldn't use any other than own cards for deposits, it makes quite big risk to get winnings confiscated.
 

irish-ranger

Experienced Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Good Morning ,

Has anyone ever had a similar issue where a casino would not pay out winnings ? They have escalated the issue to upper management but I still haven’t heard anything. They are saying because I used a card in which I which I am a authorized user on to deposit funds that it is against policy. I have provided proof of being an authorized user but it doesn’t seem to be enough! They are holding almost $18,000 in winnings ! Please help !
Authorised user? is the card in your name? if not it will probably be in their T@Cs your not to use 3rd party cards payment methods if so your probably screwed.
 

Robert Rabbit

Newbie member
Joined
Jun 21, 2020
Location
UK
Did you become an authorised user before or after you won the $18,000 would be my question. And if you are an authorised user you should have been able to put your own details in surely - if you have input someone else's details in then I would assume you are pretty screwed?

Not an expert here I would add, this is just my gut feeling
 

irish-ranger

Experienced Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Did you become an authorised user before or after you won the $18,000 would be my question. And if you are an authorised user you should have been able to put your own details in surely - if you have input someone else's details in then I would assume you are pretty screwed?

Not an expert here I would add, this is just my gut feeling
Why the hell do people do these silly things 18k down the pan I get nervous if I hit a withdrawal and I haven’t been playing on my own phone or I’ve been using some one else wi fi.
 

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
4.OPENING YOUR ACCOUNT
4.1. Patron Requirements: To register as a Patron, play Games for Cash, use the Game console chat functionality and/or use any of the other products and services we may make available to Patrons from time to time, you must:
4.1.1. be the Minimum Age. We may ask for additional information to confirm your age at any time;
4.1.2. register in your own name, for your sole benefit and not register or play on behalf of anyone else;
4.1.3. have a payment method that is approved by us and that is registered in your name, such as a valid bank account, credit card or alternative;
4.1.4. fully and accurately complete the required information on the registration form;
4.1.5. comply with these Terms at all times in relation to your use of the Website;
4.1.6. not be excluded by law from using the Website or websites that offer the same or similar services to the Website, including, but not limited to, being: (a) listed at any time on the Regulators’ "Exclusion List" (pursuant to the Act, N.J.S.A. 5:12-71 et seq.); (b) self-excluded (pursuant to the Act, N.J.S.A. 5:12-12-71.2); or (c) any other person specifically excluded under the Act, including, but not limited to, any casino key employees and casino employees prohibited from wagering in any casino or simulcasting facility in the State of New Jersey (pursuant to the Act, N.J.S.A. 5:12-7 and 5:12-9 (respectively)); and
 

Kmockler

Registered
Joined
Jul 23, 2020
Location
United States
Did you become an authorised user before or after you won the $18,000 would be my question. And if you are an authorised user you should have been able to put your own details in surely - if you have input someone else's details in then I would assume you are pretty screwed?

Not an expert here I would add, this is just my gut feeling
I was an authorized user before and showed proof that I am . They asked for written authorization from the primary card holder which I provided also . They have since suspended my account and I am at their mercy!
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top