NYSPINS £50,000 Withdrawal Denied

Slottery

Senior Member
PABnoaccred
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Aug 21, 2017
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Malta
Impossible to know without knowing what exactly happening what's provided and what not. Usually it's good idea to get someone included who is specified to whole AML directive if can't get any further and not understanding what issue is. Wouldn't have wait this long if nothing have happen for long time but got some assistance when seeing that can't sort things out without some help. Something usually just not get sorted with time, situation is exactly same after week or months if other part is not satisfied for provided docs, they can't really change that because long time have passed.

Getting ADR or solicitor included just normally help to solve things which don't get anywhere. Of course other option is just wait but usually things can be sorted quite easily, here it looks that player don't get what casino wants and have concerns, getting help from somebody who might get their point most probably can make things happen quite fast.
 
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navyboy

Newbie member
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Jan 20, 2021
Location
hull
Impossible to know without knowing what exactly happening what's provided and what not. Usually it's good idea to get someone included who is specified to whole AML directive if can't get any further and not understanding what issue is. Wouldn't have wait this long if nothing have happen for long time but got some assistance when seeing that can't sort things out without some help. Something usually just not get sorted with time, situation is exactly same after week or months if other part is not satisfied for provided docs, they can't really change that because long time have passed.

Getting ADR or solicitor included just normally help to solve things which don't get anywhere. Of course other option is just wait but usually things can be sorted quite easily, here it looks that player don't get what casino wants and have concerns, getting help from somebody who might get their point most probably can make things happen quite fast.
Well I have spoken to the solicitor this morning all signed up now just discussing the case and evidence then we will get the ball rolling. I do feel slightly disappointed that I now have to pay a solicitor to get my winnings just seems so wrong from an honest player.
 

Slottery

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PABnoaccred
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Location
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Well I have spoken to the solicitor this morning all signed up now just discussing the case and evidence then we will get the ball rolling. I do feel slightly disappointed that I now have to pay a solicitor to get my winnings just seems so wrong from an honest player.
I would ask him claim expenses from casino when everything turns on your side, they paying your fees top of winnings would be very decent. Based on shared emails, you tried to get things sorted and their reply was that they think it would be good if your legal advisor get involved and they can clarify regulation/directive which they think is still not clear (not word to word but think that was point) so at least check with your solicitor, he could also maybe charge higher fee from casino company than from private person. If everything turns your side and there's agreement that they could have paid your winnings with existing documentation they already have (like i understood from your explanation), it's not ok to make you pay these fees.

All the best, let us know how it goes, would be interesting to hear story once there is the end to it.
 

Playford7

Permanent Ban: Too much flaming
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Another clip joint taking the piss.

all the best OP, take the fuckers all the way, just make sure to keep us updated pal.

ben
 

navyboy

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Joined
Jan 20, 2021
Location
hull
Hey guys so this will make you laugh!!!
I have got a solicitor dealing with this now for my £50,000 winning but I got an email today from NYSPINS telling me that I would be receiving my deposits back refunded £3000. I was slightly shocked as they are aware I want the £50,000 back and not taking anything less. I actually sent NYSPINS an email in December telling them I changed banks also and my Lloyds account would be closed which it is now.
so according to them now they have sent £3000 to an account which isn’t open and given me this refund I didn’t ask for!
so looks like I am claiming for £47,000 now instead off the 50k

I have attached the emails
 

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colinsunderland

Experienced Member
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uk
Why have they said they aren't paying the winnings?
I think you would have been better off submitting a PAB than going to a solicitor, at least initially. I hope he is very well versed in gambling matters and regulatory matters to do with Anti Money Laundering and the UKGC LCCP's.

In the meantime I would do a SAR and collect as much information from them as you can.

@Casinomeister contender for a rogue casino maybe? Rep isn't allowed to help customers, doesn't reply anyway when he's tagged, and now they have seemingly consficated £47k.
 

navyboy

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Jan 20, 2021
Location
hull
Why have they said they aren't paying the winnings?
I think you would have been better off submitting a PAB than going to a solicitor, at least initially. I hope he is very well versed in gambling matters and regulatory matters to do with Anti Money Laundering and the UKGC LCCP's.

In the meantime I would do a SAR and collect as much information from them as you can.

@Casinomeister contender for a rogue casino maybe? Rep isn't allowed to help customers, doesn't reply anyway when he's tagged, and now they have seemingly consficated £47k.
Mate it’s so weird as they have said in the email correspondence that they would be happy to speak with my legal representative to sort this out but I just don’t understand why they have refunded me even though that bank account is now closed lol I suppose it doesn’t really matter as I have the evidence for the £50,000 and I suppose I just claim for the £47,000
 

colinsunderland

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Mate it’s so weird as they have said in the email correspondence that they would be happy to speak with my legal representative to sort this out but I just don’t understand why they have refunded me even though that bank account is now closed lol I suppose it doesn’t really matter as I have the evidence for the £50,000 and I suppose I just claim for the £47,000
I can guess, but let them come back to you with the reason first.
Have they gave a reason?
 

navyboy

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Jan 20, 2021
Location
hull
I can guess, but let them come back to you with the reason first.
Have they gave a reason?
There reason at the moment is cash deposits on my savings account but I asked them to point out which ones there are not happy with so I can give them the correct information but they have completed ignored my emails when I asked. That’s why my solicitor is dealing with it now. It’s impossible for me to complete the verification process without them telling me the correct information they want, I am not a mind reader
 

colinsunderland

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There reason at the moment is cash deposits on my savings account but I asked them to point out which ones there are not happy with so I can give them the correct information but they have completed ignored my emails when I asked. That’s why my solicitor is dealing with it now. It’s impossible for me to complete the verification process without them telling me the correct information they want, I am not a mind reader
what is the actual reason though?
Have they emailed you and said 'we have refused your winnings due to 'term' as you failed to 'xx'?
 

CasinoNinja

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I think the run down is that they are not accepting his proof of where his money came from, which is winnings from other land based casinos.

As far as I see and what you have provided, you have done everything and given them everything they could possibly want, they just seem to refuse to accept the evidence that you have provided.
 

navyboy

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Jan 20, 2021
Location
hull
I think the run down is that they are not accepting his proof of where his money came from, which is winnings from other land based casinos.

As far as I see and what you have provided, you have done everything and given them everything they could possibly want, they just seem to refuse to accept the evidence that you have provided.
Yes that’s correct mate but I hope my solicitor will be able to get this sorted out for me. At the moment they still have it open that’s why I am getting my solicitor to liaise with them and hopefully I can sort this savings account cash deposits problem. There are no other reasons just the savings account nothing else.
 

navyboy

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Jan 20, 2021
Location
hull
So i am just waiting to hear from my solicitor now but I wanted to ask the forum a question:

NYSPINS have an issue with my cash deposits on my savings account, I asked them to send me the transactions on the savings account dates and amounts that there not happy with so then I can have a look and reply to complete this process. They have just completely ignored this request after many time off asking them on email! Is that weird?

in the past they have asked me about certain transactions on my bank account dates/amounts and I have given them the correct information straight away but why can’t they tell me when I ask?
 

neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
Yeah you keep saying that, and it is odd, although I haven't read through all your correspondence. But if you're paying a solicitor to deal with them then that's pretty much the end of it.
I personally would've gone with a free arbitration service first but to each their own.
 

navyboy

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Jan 20, 2021
Location
hull
Yeah you keep saying that, and it is odd, although I haven't read through all your correspondence. But if you're paying a solicitor to deal with them then that's pretty much the end of it.
I personally would've gone with a free arbitration service first but to each their own.
Hey mate,

I have just spoken to UKGC and they said I can have a solicitor and Ibas running at the same time. So now I have IBAS on the case also.
 

rshkrn

Experienced Member
PABnoaccred
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Feb 6, 2010
Location
Asia
Agree the the last post and good luck, would be great if you put in a small update on how it's going, as long as its legally OK though. Go get them....
 

pinnit2014

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PABnoaccred
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Dec 13, 2014
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Glasgow and Home - N Ireland
Hey mate,

I have just spoken to UKGC and they said I can have a solicitor and Ibas running at the same time. So now I have IBAS on the case also.
Why use both at the same time pal? Not really sure that having both on the go's going to achieve much more, other than cost you money.

Personally I'd exhaust the IBAS/Arbitration route before the legal one as presumably the solicitors not going to be doing it pro-bono.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Hey guys just a little update.

So at the moment I still haven’t been paid my £50,000 from Nyspins I made the original withdrawal back in September 2020!!!

I have had a solicitor since February 2021 and paid around £2000 so far in fees letters etc!
My solicitor has been back and forth with emails, letters documents with Nyspins but we still aren’t there yet! Also they seem to think that responding over two weeks and more is acceptable which to me is absolutely disgusting and very disappointing when I am trying to get this resolved.

for example:

I had to send in a certificate of winnings from Monte Carlo casino a win from 2019 that I won in euros. I sent them this certificate but then they didn’t except this due to it not having any due diligence on this! Also it only had my name, address and amount I won on.
so I managed to sort this out for them and then they asked for the identification eg passport details on my winning certificate, so I got Monte Carlo to put my passport details on the certificate but it was my new passport the black uk one which they didn’t except as they said it wasn’t the passport I used when I won. So now I have got a new certificate from Monte Carlo with my old passport details on which hopefully will be excepted.

I also had my Llyods bank closed in December 2020 this was due to the bank not wanting to do business with me anymore. I received an official letter from the closure team Llyods bank explaining about this and my solicitor sent this letter to Nyspins. The reason I think the bank closed my account was due to my level off gambling I believe but they don’t tell you why it’s closed.
Now Nyspins haven’t excepted this letter even though it’s official they want to know why it was closed! I have been into the bank spoke to the management and they don’t give a reason it’s just something that happens now and again. So I have given Nyspins authority to speak with Llyods bank now through my solicitor but I believe the bank will not tell them anymore information.
the reason why this Llyods bank kicked off was I sent a email last year to Nyspins asking for my withdrawals to be paid into my HSBC account as my Llyods account was getting closed. I have had to send my HSBC statement from last year when I opened an account with them but they also haven’t accepted this yet!!

this is a complete mess and Nyspins are just playing games with me and my solicitor it’s not fun at all. Waiting for nearly a year for a withdrawal and also the cost of my solicitor it’s just very bad indeed.

I know I haven’t posted anything for a few months but I am still fighting this battle.
I have even tried calling suprnation from Malta but they never answer.
 

colinsunderland

Experienced Member
webmeister
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Jan 28, 2016
Location
uk
Regarding the Lloyds thing, just say it was a business decision, thats all they will tell you, so thats all you can tell the casino.
What did IBAS say?
Obviously a bunch of scammers these.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
I decided not to go with IBAS and just use a solicitor from London. I got an official letter from Llyods bank from the closure unit it’s official and my solicitor sent this to them but they want to speak with the bank directly but the bank won’t tell me why it got closed so they definitely aren’t going to tell them for sure. When it’s an official letter from Llyods they should just accept this but for some reason they like to string everything along for weeks and months just wrong.
The biggest problem my solicitor is having us the response time back from there legal department taking well over two three weeks which is bad when I am trying to get this sorted out and my winnings paid.
 
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