NYSPINS £50,000 Withdrawal Denied

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Yes mate it’s madness I have asked them for the transactions there not happy with but sadly they haven’t given me the information for me to reply just ignored what I have asked for. How can I finish the verification if they are not giving me the information it’s impossible
Well you could enlighten them with where the cash has come from, that would clearly speed it up, but pretty hard if your making lots of big cash deposits, they seem to suggesting/employing cash is dodgy. Hence to why they don't wanna pay.
Tell them if it's money laundering then report it & your gladly supply info to the relevant authorities.

Or just don't bother & take them the court.
 
NYSpins is reviewed by Casinomeister

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Well you could enlighten them with where the cash has come from, that would clearly speed it up, but pretty hard if your making lots of big cash deposits, they seem to suggesting/employing cash is dodgy. Hence to why they don't wanna pay.
Tell them if it's money laundering then report it & your gladly supply info to the relevant authorities.

Or just don't bother & take them the court.
Mate they already know where the cash has come from it’s from land base casino winnings, bookies etc I have sent documentation to them already. What I wanted them to do was to send me the transactions on my savings account dates and amounts then I can respond to complete the verification process. I am not asking for anything hard just the information they have an issue with.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Well you've been more than patient I wouldn't mess around with them,just take them to court its been ongoing far to long & it shows another place to stay clear of.
 

Lemon

🍋🍋🍋🍋🍋
Joined
Mar 14, 2017
Location
UK
Take them to the fucking cleaners pal :thumbsup: You should also charge them for the time you've spent chasing up your own money.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Right decision, would have started it quite time ago when they mentioned and kind of suggested to get your legal advisor included. Now you should get further and your solicitor have many ways to get your winnings, would use someone who is really familiar with AML regulations to get you fast outcome through court or resolving things with casino from parts which are issue they refuse to verify origin of your funds.
Best of luck!
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Why should it have to go to court though?

Surely if the casino are withholding the money due to suspicions, they should submit a SAR and let the relevant authorities give the green light. Surely they cannot have it both ways i.e not pay out the winnings but also not give the guy the chance to get it cleared.

This is why SOW is absolute bullcrap in its current form. It's a win win for the casino whilst the player is shafted and has to faff around with legal action. About high time the UKGC came up with something better than this bollocks IMO.

Oh and this guy has a right to compensation if all is well with the account when all said and done. Totally unacceptable to be waiting so long.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Impossible to know without knowing what exactly happening what's provided and what not. Usually it's good idea to get someone included who is specified to whole AML directive if can't get any further and not understanding what issue is. Wouldn't have wait this long if nothing have happen for long time but got some assistance when seeing that can't sort things out without some help. Something usually just not get sorted with time, situation is exactly same after week or months if other part is not satisfied for provided docs, they can't really change that because long time have passed.

Getting ADR or solicitor included just normally help to solve things which don't get anywhere. Of course other option is just wait but usually things can be sorted quite easily, here it looks that player don't get what casino wants and have concerns, getting help from somebody who might get their point most probably can make things happen quite fast.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Impossible to know without knowing what exactly happening what's provided and what not. Usually it's good idea to get someone included who is specified to whole AML directive if can't get any further and not understanding what issue is. Wouldn't have wait this long if nothing have happen for long time but got some assistance when seeing that can't sort things out without some help. Something usually just not get sorted with time, situation is exactly same after week or months if other part is not satisfied for provided docs, they can't really change that because long time have passed.

Getting ADR or solicitor included just normally help to solve things which don't get anywhere. Of course other option is just wait but usually things can be sorted quite easily, here it looks that player don't get what casino wants and have concerns, getting help from somebody who might get their point most probably can make things happen quite fast.
Well I have spoken to the solicitor this morning all signed up now just discussing the case and evidence then we will get the ball rolling. I do feel slightly disappointed that I now have to pay a solicitor to get my winnings just seems so wrong from an honest player.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Well I have spoken to the solicitor this morning all signed up now just discussing the case and evidence then we will get the ball rolling. I do feel slightly disappointed that I now have to pay a solicitor to get my winnings just seems so wrong from an honest player.
I would ask him claim expenses from casino when everything turns on your side, they paying your fees top of winnings would be very decent. Based on shared emails, you tried to get things sorted and their reply was that they think it would be good if your legal advisor get involved and they can clarify regulation/directive which they think is still not clear (not word to word but think that was point) so at least check with your solicitor, he could also maybe charge higher fee from casino company than from private person. If everything turns your side and there's agreement that they could have paid your winnings with existing documentation they already have (like i understood from your explanation), it's not ok to make you pay these fees.

All the best, let us know how it goes, would be interesting to hear story once there is the end to it.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Another clip joint taking the piss.

all the best OP, take the fuckers all the way, just make sure to keep us updated pal.

ben
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Hey guys so this will make you laugh!!!
I have got a solicitor dealing with this now for my £50,000 winning but I got an email today from NYSPINS telling me that I would be receiving my deposits back refunded £3000. I was slightly shocked as they are aware I want the £50,000 back and not taking anything less. I actually sent NYSPINS an email in December telling them I changed banks also and my Lloyds account would be closed which it is now.
so according to them now they have sent £3000 to an account which isn’t open and given me this refund I didn’t ask for!
so looks like I am claiming for £47,000 now instead off the 50k

I have attached the emails
 

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colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Why have they said they aren't paying the winnings?
I think you would have been better off submitting a PAB than going to a solicitor, at least initially. I hope he is very well versed in gambling matters and regulatory matters to do with Anti Money Laundering and the UKGC LCCP's.

In the meantime I would do a SAR and collect as much information from them as you can.

@Casinomeister contender for a rogue casino maybe? Rep isn't allowed to help customers, doesn't reply anyway when he's tagged, and now they have seemingly consficated £47k.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Why have they said they aren't paying the winnings?
I think you would have been better off submitting a PAB than going to a solicitor, at least initially. I hope he is very well versed in gambling matters and regulatory matters to do with Anti Money Laundering and the UKGC LCCP's.

In the meantime I would do a SAR and collect as much information from them as you can.

@Casinomeister contender for a rogue casino maybe? Rep isn't allowed to help customers, doesn't reply anyway when he's tagged, and now they have seemingly consficated £47k.
Mate it’s so weird as they have said in the email correspondence that they would be happy to speak with my legal representative to sort this out but I just don’t understand why they have refunded me even though that bank account is now closed lol I suppose it doesn’t really matter as I have the evidence for the £50,000 and I suppose I just claim for the £47,000
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Mate it’s so weird as they have said in the email correspondence that they would be happy to speak with my legal representative to sort this out but I just don’t understand why they have refunded me even though that bank account is now closed lol I suppose it doesn’t really matter as I have the evidence for the £50,000 and I suppose I just claim for the £47,000
I can guess, but let them come back to you with the reason first.
Have they gave a reason?
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
I can guess, but let them come back to you with the reason first.
Have they gave a reason?
There reason at the moment is cash deposits on my savings account but I asked them to point out which ones there are not happy with so I can give them the correct information but they have completed ignored my emails when I asked. That’s why my solicitor is dealing with it now. It’s impossible for me to complete the verification process without them telling me the correct information they want, I am not a mind reader
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
There reason at the moment is cash deposits on my savings account but I asked them to point out which ones there are not happy with so I can give them the correct information but they have completed ignored my emails when I asked. That’s why my solicitor is dealing with it now. It’s impossible for me to complete the verification process without them telling me the correct information they want, I am not a mind reader
what is the actual reason though?
Have they emailed you and said 'we have refused your winnings due to 'term' as you failed to 'xx'?
 

CasinoNinja

Meister Member
MM
Joined
Apr 27, 2017
Location
UK
I think the run down is that they are not accepting his proof of where his money came from, which is winnings from other land based casinos.

As far as I see and what you have provided, you have done everything and given them everything they could possibly want, they just seem to refuse to accept the evidence that you have provided.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
I think the run down is that they are not accepting his proof of where his money came from, which is winnings from other land based casinos.

As far as I see and what you have provided, you have done everything and given them everything they could possibly want, they just seem to refuse to accept the evidence that you have provided.
Yes that’s correct mate but I hope my solicitor will be able to get this sorted out for me. At the moment they still have it open that’s why I am getting my solicitor to liaise with them and hopefully I can sort this savings account cash deposits problem. There are no other reasons just the savings account nothing else.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
So i am just waiting to hear from my solicitor now but I wanted to ask the forum a question:

NYSPINS have an issue with my cash deposits on my savings account, I asked them to send me the transactions on the savings account dates and amounts that there not happy with so then I can have a look and reply to complete this process. They have just completely ignored this request after many time off asking them on email! Is that weird?

in the past they have asked me about certain transactions on my bank account dates/amounts and I have given them the correct information straight away but why can’t they tell me when I ask?
 

neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
Yeah you keep saying that, and it is odd, although I haven't read through all your correspondence. But if you're paying a solicitor to deal with them then that's pretty much the end of it.
I personally would've gone with a free arbitration service first but to each their own.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Yeah you keep saying that, and it is odd, although I haven't read through all your correspondence. But if you're paying a solicitor to deal with them then that's pretty much the end of it.
I personally would've gone with a free arbitration service first but to each their own.
Hey mate,

I have just spoken to UKGC and they said I can have a solicitor and Ibas running at the same time. So now I have IBAS on the case also.
 
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