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nucharge chargeback?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by fcat, Jun 12, 2007.

    Jun 12, 2007
  1. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    How do you instigate a chargeback to your credit card? I had deposited 2050.00 to nucharge to play at bodog. They have suspended my account for suspicous activity and returned all of my ach deposites of 1600.00 but have kept all of credit card deposites for 450.00. I guess they dont like large transactions in day as they had done this to me last month for the same reason, but unlocked my account when they verified my D.L credit card and checking account, but they didnt keep the credit card deposit either. I am afraid that I will be out of the the money since bodog certainly will not pay my winning of 2550.00. Really the only money I would be out of if I made a chargeback of 450.00 to my credit card would be the 450.00 in winnings, no big deal, just don't won't to lose the credit card money as well. Any suggestions would be appreciated.
     
  2. Jun 12, 2007
  3. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Whats the whole story? Why won't they pay your winnings?
     
  4. Jun 12, 2007
  5. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    well they didnt take the money out of checking account yesteday, refunded my account. So obviously bodog didnt get paid. I have been unable to contact nucharge about this, took me about a week last month for the same issue.How would bodog pay me without them receiving the funds from nucharge?l
     
  6. Jun 13, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This looks like a processing cock-up.
    First, contact BoDog, and ask whether THEY will be returning the card deposit, or whether it is necessary for you to contact your credit card company to resolve the issue. Do NOT mention the word "chargeback", they may think you are not aware of the option, and would rather you dealt with them rather than the card company. The result should be the same, the 450 back, but if the card company have to do this through a "chargeback" it will be a black mark on BoDog.
    They should start communicating with you properly, rather than messing you around as seems the case at present, having already verified you after the first time they had issues, only to do the same again.

    I cannot see that this is anything to do with normal "bonus abuse" issues, as BoDog no longer offer the regular 10% bonus, and don't have a huge SUB either.
    There are other posts about BoDog having payment issues for US players, although I was paid recently to Neteller in under 2 hours, so other players should not be having the same problems.
     
  8. Jun 13, 2007
  9. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    your right,nucharge is a fly in the night operation, created by bodog if I am correct. It never occured to me to deal with bodog, but I think it will be the best solution.thank you
     
  10. Jun 13, 2007
  11. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    well, contacted bodog, as usual customer service was great. They even suggested not to deal with nucharge anymore. I still have to try and get in touch with nucharge, as bodog is not showing any monies returned? Geez, what a mess.Kudo to bodog though.
     
  12. Jun 20, 2007
  13. ballysdb

    ballysdb Dormant account

    Occupation:
    automotive biller
    Location:
    Long Island NY
    Did they explain why you should not deal with Nucharge? Did they mean deal directly with them (Bodog), or that you should not USE Nucharge? Thanks
     
  14. Jun 21, 2007
  15. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    nope, I should deal with bodog in rectifying the money situation, it seemed to have worked. I got a credit to my account yesterday. I think nucharge is oaky as long as you deposit with credit card. Thats what bodog implied anywat.
     
    1 person likes this.

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