Ntt261290 vs Casumo

[colinsunderland]

Personally Iv stopped playing there, for a number of reasons, but given my deposits on the site are relatively large there is that nagging doubt that should I hit my Bonanza 17kx win it’ll be offset by a SOW.

And I don’t have that feeling with the other 2 places I mainly use; which tells it all to be honest.

Probably cursed myself and walk back to a SOW for a 20 quid withdrawal ;-)

Yes, and this is a problem. They are damaging their brand doing this as people don't feel safe there when they see whats going on. Yes people know they may have to supply bank statements and payslips at some point, what they don't want to do is get bank statements, ID and a written statement from someone who lent them £20 in 2016.

I was depositing £100's a week at Casumo, when I started seeing these stories, I pretty much stopped, an odd £20 every few weeks, got the SoW, instantly closed the account. I didn't even think twice, as I know what transactions show on my account, I get paid by bank transfer by people at various points, it would take months to go through them all. Just not worth the hassle at all.

 

[Slottery]

That understandable that there is some days delay in replies from casinos side as it's hopefully only small dedicated department who is going through these documents and adding all available information together, make some more backround search about player online (there are quite many paid services in UK which are giving quite a lot information about people and of course totally free ones like company house to see your company/director connections, zoopla to see estimated price of your property and if there's need, order full backround search report about person but these are quite expensive and for sure not to done but when there is real need to know everything about somebody).

They just seem not to be very clear always what exactly is needed, of course you get rid of that email you took from queue which looks bit complicated by replying to it that could you clarify XYZ and hope it's going to your colleague next time or if you need to escalate it to more senior person to make decision it's also easily some days as they have loads of other tasks as well.

Process would somehow need to be simple enough for normal people without degree from economics to be able to provide needed documentation. For many casinos just some payslips from few months is enough if it support your deposits, if you have winnings from other casinos, always can ask them right away written proof of them to have ready for your SOW to another place etc.. that casino can be in good faith about your source of wealth based on their risk assessment.

edit: And unfortunately it seems to be very common in these cases that these are triggered when player have pending withdrawal which is at least 4 figure amount. Depositors and losers should be checked with same passion than people you should pay something but you don't which of course don't stop you to take more deposits from suspicious player you are investigating.

 

[TheSchwad]

I've just recently finished a SoW with Casumo and all seemed to go fine, all be it a lot of back and forth, and thankfully it wasn't whilst I had a large withdrawal waiting, so that factor is not always the trigger.

The two issues I have with it are:

Not simply asking for the specific doc in its necessary state, each doc that had a problem (and took 2-3 days to review) required more work on my part. For example say straight up they need payslip AND bank statement, showing info for same time period, with specific headers and stating which personal info I can exclude. Instead they asked for one doc at a time, and only said what was wrong with last document one piece of information at a time. So whole process took two weeks.

Secondly, how come I could still deposit throughout?

 

[ESCJAMIE]

Use to use casumo LOADS but since ive been on here and all the horror stories when it comes to SOW, I haven't deposited in a year, Not worth the hassle

 

[maxd]

The problem is Casumo don't seem to reply to anyone. How long is reasonable to wait.
What happens if they dont reply to CM.

Seems very risky to say oh most people are entirely happy with Casumo.

There is a risk if you play there they will have demands that can't be met but only when you want to withdraw.

The OP here may not have followed protocol on CM but I would definitely not feel comfortable saying all is well and good to play there personally. Should come with a warning.

If the casino doesn't respond to us then there are two paths it can follow:

• if it's an Accred casino then I flag Bryan on it because he's the man to deal with Accred casinos that aren't living up to their Accred commitments.
• if it's any other casino I try three times to get a response and if it's still no go then I strike off the PAB and put the casino in the queue for a Casinomeister Warning for non-cooperation on player complaints.

Indeed, the OP did not follow PAB protocol and, as PABers are warned time and time again, that can delay, damage or kill their PAB. That says nothing whatever about whether the casino is good, bad or ugly.

Generally speaking the only time I comment in any way on a casino is when I post a Warning against them as the result of a failed or botched PAB process, or when I mention and/or comment on an existing Warning. There's also the GDPR Violators list but additions there are few and far between because we need fairly exhaustive documentation in order to justify such a listing.

 

[RichyJ75]

I have to say, I do appreciate these threads and other member's comments (not condoning going against PAB rules though).

I have recently been playing at Casumo a lot more and upped my stakes/deposit limits, thankfully returning a profit in recent weeks. However, I did have to go through what appears to be the first stage of SoW after my last withdrawal - confirming ID again, saying what salary is, what job is and where playing funds are coming from. To be honest, that was simple, but am now dreading the next stage of SoW in providing documents as I have 4 completely different jobs so that would not be straightforward.

Going forward? Well, unfortunately given the numerous negative comments on SoW documentation, I would prefer not to have to go through that stress for an enjoyable hobby/pass time so will now cool it with Casumo.

Now, it is my understanding that this is what Casinomeister is all about - for the casinos to take note and learn what is upsetting their customer base? Clearly they have issues in managing this area and surely this is the best environment to learn what we want, feel and upsets us, being their customers?

Great casino, but please take note on this SoW business as I believe it is costing you ......

 

[aodat2]

I have recently been playing at Casumo a lot more and upped my stakes/deposit limits, thankfully returning a profit in recent weeks. However, I did have to go through what appears to be the first stage of SoW after my last withdrawal - confirming ID again, saying what salary is, what job is and where playing funds are coming from. To be honest, that was simple, but am now dreading the next stage of SoW in providing documents as I have 4 completely different jobs so that would not be straightforward.

Ah hah... So it's not just me who is actually having to go through all those BS.

My account was already verified long time ago but I guess the withdrawal (and the problems) made them ask me to go through verification once again and asking me for a huge load of documents.

So I guess I'm not alone in this process. Lucky I wasn't asked much more. Some of the places I work at was paying me CASH for my services. Plus I didn't keep some of the payment slips to me as well. So if they really asked for it, I would be dead in the water with no idea of what to do.

 

[Borgie]

Ah hah... So it's not just me who is actually having to go through all those BS.

My account was already verified long time ago but I guess the withdrawal (and the problems) made them ask me to go through verification once again and asking me for a huge load of documents.

So I guess I'm not alone in this process. Lucky I wasn't asked much more. Some of the places I work at was paying me CASH for my services. Plus I didn't keep some of the payment slips to me as well. So if they really asked for it, I would be dead in the water with no idea of what to do.

As this casino seems to repeatedly ask for stuff even though it has asked in the past for similar and as you know you can't provide everything I'd be very careful about playing there. They will accept your deposits but will kick up re a withdrawal. Proceed with caution.

 

[dunover]

I see they have a blog page about their SoW justifications and requests:

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[ternur]

I see they have a blog page about their SoW justifications and requests:

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Standard vanilla template and nothing about the intrusiveness of their actual demands. Not impressed a bit.

 

[colinsunderland]

I see they have a blog page about their SoW justifications and requests:

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What’s the SOW request process?
The SOW requests are done on a ‘risk based approach’, which means that you might be subject to the above mentioned checks at different stages of your journey. This is what the SOW request will ask from you:

Source of Wealth

Please upload one or more of the documents below, or similar that matches your source of wealth. Make sure that the document includes your name.

• Employment – employment contract/payslip
• Sale of property – contract of sale
• Sale of securities – share certificate
• Inheritance – will
• Winnings from lottery/betting/casino – certificate of win or bank statement

Not a thing on there about asking for third party ID etc

 

[Lobo]

Take a quick read on Casumo's Trustpilot page -->

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- Such a sad read. Looks like 80%+ of the reviews are from players having difficulties passing the SoW / KYC when trying to withdraw.

No doubt that these SoW's from Casumo are partly a business decision.

Stay away!

 

[WillPower505]

It sounds like they are using SoW as a bullshit way to try and prevent as many big payouts as possible. They might not win them all, but sounds like they're hoping a decent % of people will just give up and not chase the money.

And its basically been two months. Id be raising hell on every forum too. It should not take this long to verify this kind of stuff. Either way you look at it, if they are legit and it takes this long, then they suck at their job and thats already a big enough reason not to mess with them.

And I'm still new here so I don't know about PAB, so I don't know how long you've been waiting, but with all the problems casumo is having, and how long this guys particular case is taking... (sounds like they're stringing him along and hoping it gives up the chase). Why not call bullshit on this casino. Whats the reason behind the PAB trying to keep people quiet?

 

[bjtaz44]

Ok - do you want us to discard your PAB? Yes or no?

Maybe there is an issue? instead of worrying about your rules look into the matter?

 

[Hitmebaby1moretime]

I registered with them recently, had a nice win and they sent me a withdrawal in 2 days, no issues. I was worried the SOW would come after the routine ID and address check but nothing so was pretty relieved and thought decent outfit! However, after reading these, I've decided its not worth going back in case they do hit me with impossible SOW demands. Funny isn't it, most sites accept your deposits with ease but can question everything under the sun when it comes to withdrawal especially if winnings.

 

[Crushinglive911]

Thats why a lot of people play on Land Based Casino. You verify at the Entrance then play and then cashout as much as you want/can without any stupid questions.

IMO if they take money without asking (deposit) they should be forced to pay out without any SOW if the Person is the same who deposited. Realy fishy.
I wanted to open an Account at Casumo this Weekend....will skip this now. Hope you get your 6k. Wondering what game ur wife played...hope everything will work out fine 4 you.

All the best m8

 

[Spikie]

Ok , I am in the UK and all pending withdrawals are stopped .

So why did I get this message from Casumo about if I am sure I want to withdraw ??

They are asking because of Covid 19 ??? What a crock of shit

 

[brianmon]

Ok , I am in the UK and all pending withdrawals are stopped .

So why did I get this message from Casumo about if I am sure I want to withdraw ??

They are asking because of Covid 19 ??? What a crock of shit

They're only asking if you're sure you want to withdraw since the reverse withdrawal function has now been removed.
All UK licensed casinos have been told to disable their reverse function during the pandemic.

 

[thr0b]

It’s just a “you’re sure?” question. Giving you a chance to adjust your withdrawal before it is locked. Presumably it’s a way of staying within the spirit of the requirement to lock withdrawals, while essentially making it clear if you want to carry on playing, you can’t change your mind and will have to deposit again.

 

[Cardio1979]

Edit: Nevermind, sorry

 

[mitak11]

I play in Casumo for 2 years. I have passed several checks without a problem. I play with only one debit card MasterCard In general I play on low bets and quite often I draw 300-400. I won 1000 and 2000 of the tournaments , the payment has always been very fast. I have never had any problems and my emails have always been answered by the support.Last time it was exactly related to the test and they helped me very quickly. I am very happy. I have quite good victories in small bets. In the beginning I withdrew 2000 and 3000, I had played on 1 pound bet and again I had no problems. employment contract.It is really a pleasure for me to play in Casumo and the withdrawals are literally for hours.Maybe those who play with only the same bank card and have an employment contract have no problems.

 

[GameRoom]

Ok , I am in the UK and all pending withdrawals are stopped .

So why did I get this message from Casumo about if I am sure I want to withdraw ??

They are asking because of Covid 19 ??? What a crock of shit

I on UK also and Casumo are simple a scam casino
I send all doc to get verifad they keep send me back my id they saying is blurish some fk bull shit 80% of my doc got verifad all they doing taking a pis on passport pic is not clear,yeasterday I ask can they cancel my pending withdraw they sad no do to new UKGC law,lol guess what happen this morning they send my pending withdraw to my casino balance wtf no UKGC regulation today only yeasterda what idiots 100 casumo are scam,they also block live chat is clear tell me like fk off you got scam

 

[Ntt261290]

So after almost 5 months waiting for someone in this group to help me out with problems with Casumo and I got an answer end up with : “ I’m not meeting their requirements for SOW that’s why they don’t pay me back my $6000” . I appreciated for your help but I expected more than this. Give me some details of what I’m missing when I gave them everything I could plus my family members as well. As you can see im not the only one that has problems with Casumo and I’m sure you know how it is here. I gave Casumo everything I had until they asking me for bank statements 2 months before I opened my account with Casumo with details of EVERY DEPOSITs and that’s when I refused to give them. And I don’t think anyone could give that information they requests. This is just a game guys. Casumo still one of the accredited casinos when it scam every player.

 

[colinsunderland]

So after almost 5 months waiting for someone in this group to help me out with problems with Casumo and I got an answer end up with : “ I’m not meeting their requirements for SOW that’s why they don’t pay me back my $6000” . I appreciated for your help but I expected more than this. Give me some details of what I’m missing when I gave them everything I could plus my family members as well. As you can see im not the only one that has problems with Casumo and I’m sure you know how it is here. I gave Casumo everything I had until they asking me for bank statements 2 months before I opened my account with Casumo with details of EVERY DEPOSITs and that’s when I refused to give them. And I don’t think anyone could give that information they requests. This is just a game guys. Casumo still one of the accredited casinos when it scam every player.

@maxd

 

[Robert Rabbit]

The Casinomeister rating of 9.3 and comment regarding "Fast Payouts" is looking dodgier by the day from what I have seen across the net