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Noxwin don't pay me €10.000 winnings

Discussion in 'Casino Complaints - Non-Bonus Issues' started by geertmalta, Mar 13, 2016.

    Mar 13, 2016
  1. geertmalta

    geertmalta Banned User - affiliate fraud

    Occupation:
    iGaming affiliate
    Location:
    Malta
    Hi there,

    Casino Noxwin don't pay me €10.000,-, they have a 1 hour payout policy but don't handle it.

    I ask for a 10k payout to my Skrill and they told me in the chat i'm exluded for the 1 hour payout 'promotion' and have to wait now longer.
    They can't give a timeframe, only they will send it 'a soon as possible' to me, i think they hope i will lose my money or they don't have the money.

    Please help me, it is an Everymatrix casino so i think not verry good...

    Best regards,

    Geert
     
  2. Mar 13, 2016
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Noxwin are EM correct and usually pay within 24 hours. Most of their live help seems to reply 'As soon as possible' or 'Later today' and I have found them vague via email too.

    Providing your account is verified and you have not broken any T&C (max bet, restricted games etc) then I cannot see any reason for them not to pay you.

    The wife has played there and not had any problems, although I will be honest and say her withdrawals were no where near that size! Usually less than 24 hours she got paid but certainty not any longer than 24 hrs.
     
  4. Mar 13, 2016
  5. geertmalta

    geertmalta Banned User - affiliate fraud

    Occupation:
    iGaming affiliate
    Location:
    Malta
    What was the amount?
    I don't use a bonus or freespins, but the maximum payout is €2300 so i ask 10x for €1000, in their T&C you can read maximum €10.000/day.

    But they don't pay me still..
     
  6. Mar 13, 2016
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    When did you cash out? How long have you been waiting?
    Are you verified? Otherwise you have to send everything in before you get paid.

    You seem to be a lucky guy. I wish you were just as patient as lucky.
     
  8. Mar 13, 2016
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You seem to be quite a big player. Why do you play for such big stakes at such a small casino?

    Go to the big guys like Videoslots, Redbet, Guts, Energy, Bet-AT/Slotty where even such high sums are paid out quickly.

    Noxwin will pay you, i am pretty sure especially since you did not take a bonus but you will have to be patient.
     
  10. Mar 13, 2016
  11. geertmalta

    geertmalta Banned User - affiliate fraud

    Occupation:
    iGaming affiliate
    Location:
    Malta
    I'm a high roller (50k monthly deposit at Skrill), and play even on brands like Unibet but they maximum pay €1500 daily to skrill (to low).
    GUTS pay me always correctly in a hour (maximum 2) and Casumo to.

    I play here because the 1 hour policy, but they don't handle it...

    In the future play on GUTS i think, hit there last year a jackpot to ;p
     
  12. Mar 13, 2016
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Just pray you haven't excluded from any of their many casinos, because they won't pay you a penny, just your deposit back after you complain.
     
  14. Mar 13, 2016
  15. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    That only applies for UK players, doesn't it?
     
  16. Mar 14, 2016
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    No. They can choose to do it for anyone if they choose. The UKGC doesn't even specify they must not pay if you SE'd at another site. It's simply their interpretation. They only allude to duplicate accounts at any ONE casino you SE'd from.
     
    1 person likes this.
  18. Mar 14, 2016
  19. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Noxwin are not a trustworthy casino iny my opinion. I signed up a while back because they openly advertised their first deposit promotion as "35x bonus" wagering.

    After I deposited I found out it was really 35x deposit+bonus wagering. I found that very deceitful and have not been back despite bucketloads of emails begging me to deposit since then.

    EDIT : Here is another thread about them on here where another player (dunover) has experienced what I did as well http://www.casinomeister.com/forums/showthread.php?t=68434
     
    1 person likes this.

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