- Joined
- Jul 15, 2012
- Location
- Switzerland
Took the "6 months break" excluding at 32red when i had a lucky streak at some casinos and didn't want to loose, now i opened the account again and seems that the club rouge status is gone although it still shows "Club Rouge for Life in my lobby".
Asked now to close my account. I still LOVE 32Red, but honestly if they take away that "you're special" status there are many many other MG casinos that pay quicker and are reliable.
Rosie: Hi, my name is Rosie.
hoff: Hi Rosie!
hoff: I just wanted to ask if today's club rouge offer is the one i see in my lobby (50% up to 50$)
hoff: Username xxxxxxx
hoff: XXXXXXXX
Rosie: It's 50% up to $100
Rosie: Could you send me a screen shot of the offer you are seeing please?
File attachment upload has started.
The file Capture.PNG (846.05KB) was received.
hoff: I had the same thing 2 days ago... My offer was 20% and live caht told me, no it's 50!
Rosie: Okay, just one moment please
hoff: thank you
Rosie: Unfortunately I have just checked and the offer you are receiving is correct
hoff: okay why is that? Are there different club rouge offers?
Rosie: Unfortunately you are no longer a Club Rouge member
hoff: Ah ok got it
hoff: Can i ask you to close my account then permanently?
hoff: Many thanks
Rosie:
I am sorry to hear that you wish to close your account. Player satisfaction is highly important to us here at 32Red and we do not like to lose any of our loyal players.
We will of course, always carry out the wishes of our players, and in order for us to be able to take the correct course of action on the account we would appreciate you providing a reason for your decision to close your account with us.
hoff: I was "Club Rouge for Life" and i took a break for 6 months, and i'm not in Club Rouge anymore. Although offers were not always that different, it felt special to be in the club rouge, and since i'm not in there anymore, i can also play in other casinos where i get good offers and fast payouts. Thanks
Rosie: I'm sorry you feel that way
For your security could you please confirm your date of birth and post code? Thank you.
hoff: XXXXXXX
hoff: XXXXXXXX
Rosie:
Thank you for your co-operation. All account closure requests are dealt with personally by the Management Team, I will now forward your request and they will in turn review the account and will be in contact with you during the next 72 hours.
hoff: Great! Thank you and have a nice sunday!
Rosie: You too
hoff: Thanks
Asked now to close my account. I still LOVE 32Red, but honestly if they take away that "you're special" status there are many many other MG casinos that pay quicker and are reliable.
Rosie: Hi, my name is Rosie.
hoff: Hi Rosie!
hoff: I just wanted to ask if today's club rouge offer is the one i see in my lobby (50% up to 50$)
hoff: Username xxxxxxx
hoff: XXXXXXXX
Rosie: It's 50% up to $100
Rosie: Could you send me a screen shot of the offer you are seeing please?
File attachment upload has started.
The file Capture.PNG (846.05KB) was received.
hoff: I had the same thing 2 days ago... My offer was 20% and live caht told me, no it's 50!
Rosie: Okay, just one moment please
hoff: thank you
Rosie: Unfortunately I have just checked and the offer you are receiving is correct
hoff: okay why is that? Are there different club rouge offers?
Rosie: Unfortunately you are no longer a Club Rouge member
hoff: Ah ok got it
hoff: Can i ask you to close my account then permanently?
hoff: Many thanks
Rosie:
I am sorry to hear that you wish to close your account. Player satisfaction is highly important to us here at 32Red and we do not like to lose any of our loyal players.
We will of course, always carry out the wishes of our players, and in order for us to be able to take the correct course of action on the account we would appreciate you providing a reason for your decision to close your account with us.
hoff: I was "Club Rouge for Life" and i took a break for 6 months, and i'm not in Club Rouge anymore. Although offers were not always that different, it felt special to be in the club rouge, and since i'm not in there anymore, i can also play in other casinos where i get good offers and fast payouts. Thanks
Rosie: I'm sorry you feel that way
For your security could you please confirm your date of birth and post code? Thank you.
hoff: XXXXXXX
hoff: XXXXXXXX
Rosie:
Thank you for your co-operation. All account closure requests are dealt with personally by the Management Team, I will now forward your request and they will in turn review the account and will be in contact with you during the next 72 hours.
hoff: Great! Thank you and have a nice sunday!
Rosie: You too
hoff: Thanks