Updated Review Novibet is now Accredited

Novibet Rep

Accredited Casino Representative
Joined
Apr 20, 2017
Location
UK
They went through their Baptism by Fire virtually unscorched - now they are accredited - 8.6 points, not too shabby :thumbsup:

Novibet Casino Review


Congrats Novibet!
Thank you Bryan,

It's a good start for us. We are looking forward to improve our total score in the future :)

Best regards,

Novibet rep
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Thank you Bryan,

It's a good start for us. We are looking forward to improve our total score in the future :)

Best regards,

Novibet rep
I say this apprehensively as it may have been a one off, but you may need to improve online chat. I tried it last night, it was showing a queue of 2 and wait time of 5 minutes. 34 minutes later I was still waiting, although progressed up one. I then tried leaving a message as time now around 1.24am, but that didn't work. Had to leave without chatting to support or being able to leave a message. Thankfully not an urgent matter.

I'm not moaning, just a bit of constructive feedback!
 

Novibet Rep

Accredited Casino Representative
Joined
Apr 20, 2017
Location
UK
I say this apprehensively as it may have been a one off, but you may need to improve online chat. I tried it last night, it was showing a queue of 2 and wait time of 5 minutes. 34 minutes later I was still waiting, although progressed up one. I then tried leaving a message as time now around 1.24am, but that didn't work. Had to leave without chatting to support or being able to leave a message. Thankfully not an urgent matter.

I'm not moaning, just a bit of constructive feedback!
Hi RichyJ75,

Hope you are doing great.

You are right about last night live chat issue please accept our apologies about it.

A sudden technical incident happened yesterday late night, however our IT guys took care of it as soon as possible, which means early morning everything came back to normal life :)

Best regards,

Novibet rep
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Im hoping this is not a green light for you guys to start spamming everyone now.

2 Emails already received within 20 minutes : from ikozarov-at-novibet.com - btag=655336_D00C6F1C6C164CDCB8FE722426DB8BD9

Then from johniegoat-at-gmail.com: btag=655336_7F8F7879B2704149BBD76378FC3927C1
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Im hoping this is not a green light for you guys to start spamming everyone now.

2 Emails already received within 20 minutes : from ikozarov-at-novibet.com - btag=655336_D00C6F1C6C164CDCB8FE722426DB8BD9

Then from johniegoat-at-gmail.com: btag=655336_7F8F7879B2704149BBD76378FC3927C1
Not cool.
 

Novibet Rep

Accredited Casino Representative
Joined
Apr 20, 2017
Location
UK
Im hoping this is not a green light for you guys to start spamming everyone now.

2 Emails already received within 20 minutes : from ikozarov-at-novibet.com - btag=655336_D00C6F1C6C164CDCB8FE722426DB8BD9

Then from johniegoat-at-gmail.com: btag=655336_7F8F7879B2704149BBD76378FC3927C1
Hi Nate,

Hope you are doing great.

Please accept our sincere apologies about any inconvenience.

It was a rookie mistake from a Junior Account manager who made the specific action without getting any approval at all.

I can personally reassure you it wont happen again this is something far away our affiliate policy and mentality. You are welcome to check out our affiliate program and discuss with our team :)

Best regards,

Novibet rep
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Hi Nate,

Hope you are doing great.

Please accept our sincere apologies about any inconvenience.

It was a rookie mistake from a Junior Account manager who made the specific action without getting any approval at all.

I can personally reassure you it wont happen again this is something far away our affiliate policy and mentality. You are welcome to check out our affiliate program and discuss with our team :)

Best regards,

Novibet rep
All well and good - You are sending out UNSOLICITED SPAM. Where did you acquire the email addresses from? I have not signed up so I'm really curious to know where you got MY personal info from?

Nate
 

Novibet Rep

Accredited Casino Representative
Joined
Apr 20, 2017
Location
UK
All well and good - You are sending out UNSOLICITED SPAM. Where did you acquire the email addresses from? I have not signed up so I'm really curious to know where you got MY personal info from?

Nate
Hi Nate,

We did not acquire any emails or lists at all this is something totally outside our mentality and affiliate culture. As i mentioned before it was a bad mistake and misunderstanding between a rookie Account Manager and affiliate who does most probably email marketing. Our affiliate team had no idea about it and of course never gave approval for such an action. After all, we are totally aware and compliant with UKGC email marketing and can spam act latest restrictions, i can reassure about it.

Once again please accept our sincere apologies.

Best regards,

Novibet rep
 
Last edited:

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Hi Nate,

We did not acquire any emails or lists at all this is something totally outside our mentality and affiliate culture. As i mentioned before it was a bad mistake and misunderstanding between a rookie Account Manager and affiliate who does most probably email marketing. Our affiliate team had no idea about it and of course never gave approval for such an action. After all, we are totally aware and compliant with UKGC email marketing and can spam act latest restrictions, i can reassure about it.

Once again please accept our sincere apologies.

Best regards,

Novibet rep
Novibet.PNG
Ok so please explain to me how the email came from NOVIBET then?
 

Novibet Rep

Accredited Casino Representative
Joined
Apr 20, 2017
Location
UK
View attachment 86917
Ok so please explain to me how the email came from NOVIBET then?
Hi Nate,

Hope you had a great weekend.

As i mentioned on previous respond, we did not acquire any emails or lists at all this is something totally outside our mentality and affiliate culture.

It was a terrible and rookie mistake from a Junior Account manager who made the specific action without getting any approval at all. He made an agreement with unknown and controversial small affiliate who had-we don't know how-email lists. They agreed to make a test in small sample and for unknown reason the Account Manager managed to help the particular ex affiliate by using his tracking link and template from corporate email!

As you can imagine those kind of actions were unknown to Affiliate team and most of all not approved at all. As soon as we got informed about the incident i can personally reassure you we took particular actions immediately not only to Junior Account Manager but also to affiliate in order to ensure that particular actions wont happen again. After all, we never got involved in the past to those things and we always are aware and fully compliant to UKGC restrictions.

Best regards,

Novibet rep
 

Wononrhino

Registered
Joined
Aug 27, 2017
Location
England
Joined novibet last night, great site, fantastic selection of games and I have won again on rhinos to boot....I just keep winning, I know it's not going to last forever, but have just withdrawn 4k:cheers:

Just a quick question to the rep, now long does verification take and speed of withdrawal processing, as just emailed them across now.

Thank you.

Have a great weekend everyone.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Joined novibet last night, great site, fantastic selection of games and I have won again on rhinos to boot....I just keep winning, I know it's not going to last forever, but have just withdrawn 4k:cheers:

Just a quick question to the rep, now long does verification take and speed of withdrawal processing, as just emailed them across now.

Thank you.

Have a great weekend everyone.
They had me verified in less than an hour...

As for processing, never waited more than 24hrs, sometimes less.

(obvs not the rep)
 

Wononrhino

Registered
Joined
Aug 27, 2017
Location
England
They had me verified in less than an hour...

As for processing, never waited more than 24hrs, sometimes less.

(obvs not the rep)
That was quick. Still waiting here!......used same documents I have used for every other casino verification so they are probably just busy. Generally I get verified within a couple of hours but did get verified instantly once:) such a great selection of games....I can see myself putting the winnings all back if not careful.......
 

Novibet Rep

Accredited Casino Representative
Joined
Apr 20, 2017
Location
UK
Joined novibet last night, great site, fantastic selection of games and I have won again on rhinos to boot....I just keep winning, I know it's not going to last forever, but have just withdrawn 4k:cheers:

Just a quick question to the rep, now long does verification take and speed of withdrawal processing, as just emailed them across now.

Thank you.

Have a great weekend everyone.
Hi Wononrhino,

Hope you are doing great enjoying weekend.

First of all thank you for your positive feedback, we always put huge effort to provide the best user and gaming experience that's why players ratings and reviews are highly important on us.

Small delays might appear only during heavy workload days usually weekends however normally verification and withdrawal process are quick enough i can assure you on it :)

Best regards,

Novibet rep
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
That was quick. Still waiting here!......used same documents I have used for every other casino verification so they are probably just busy. Generally I get verified within a couple of hours but did get verified instantly once:) such a great selection of games....I can see myself putting the winnings all back if not careful.......
Once u submit for withdrawal there’s no reverse option...not that I can see anyhow
 

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