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Updated Review Novibet is now Accredited

Discussion in 'Online Casinos' started by Casinomeister, Jan 17, 2018.

    Jan 17, 2018
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They went through their Baptism by Fire virtually unscorched - now they are accredited - 8.6 points, not too shabby :thumbsup:

    Novibet Casino Review


    Congrats Novibet!
     
    ferminkuipers and Novibet Rep like this.
  2. Jan 17, 2018
  3. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK
    Thank you Bryan,

    It's a good start for us. We are looking forward to improve our total score in the future :)

    Best regards,

    Novibet rep
     
    ferminkuipers likes this.
  4. Jan 17, 2018
  5. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    I say this apprehensively as it may have been a one off, but you may need to improve online chat. I tried it last night, it was showing a queue of 2 and wait time of 5 minutes. 34 minutes later I was still waiting, although progressed up one. I then tried leaving a message as time now around 1.24am, but that didn't work. Had to leave without chatting to support or being able to leave a message. Thankfully not an urgent matter.

    I'm not moaning, just a bit of constructive feedback!
     
  6. Jan 17, 2018
  7. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK
    Hi RichyJ75,

    Hope you are doing great.

    You are right about last night live chat issue please accept our apologies about it.

    A sudden technical incident happened yesterday late night, however our IT guys took care of it as soon as possible, which means early morning everything came back to normal life :)

    Best regards,

    Novibet rep
     
    ferminkuipers and RichyJ75 like this.
  8. Jan 18, 2018
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Im hoping this is not a green light for you guys to start spamming everyone now.

    2 Emails already received within 20 minutes : from ikozarov-at-novibet.com - btag=655336_D00C6F1C6C164CDCB8FE722426DB8BD9

    Then from johniegoat-at-gmail.com: btag=655336_7F8F7879B2704149BBD76378FC3927C1
     
    ferminkuipers and Casinomeister like this.
  10. Jan 18, 2018
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Not cool.
     
    ferminkuipers likes this.
  12. Jan 18, 2018
  13. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Make that 4 SPAM emails in 20 minutes - found another 2 in a secondary email inbox as well.

    Nate
     
  14. Jan 19, 2018
  15. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK
    Hi Nate,

    Hope you are doing great.

    Please accept our sincere apologies about any inconvenience.

    It was a rookie mistake from a Junior Account manager who made the specific action without getting any approval at all.

    I can personally reassure you it wont happen again this is something far away our affiliate policy and mentality. You are welcome to check out our affiliate program and discuss with our team :)

    Best regards,

    Novibet rep
     
    Wononrhino and ferminkuipers like this.
  16. Jan 19, 2018
  17. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    All well and good - You are sending out UNSOLICITED SPAM. Where did you acquire the email addresses from? I have not signed up so I'm really curious to know where you got MY personal info from?

    Nate
     
    ferminkuipers likes this.
  18. Jan 19, 2018
  19. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK
    Hi Nate,

    We did not acquire any emails or lists at all this is something totally outside our mentality and affiliate culture. As i mentioned before it was a bad mistake and misunderstanding between a rookie Account Manager and affiliate who does most probably email marketing. Our affiliate team had no idea about it and of course never gave approval for such an action. After all, we are totally aware and compliant with UKGC email marketing and can spam act latest restrictions, i can reassure about it.

    Once again please accept our sincere apologies.

    Best regards,

    Novibet rep
     
    Last edited: Jan 19, 2018
    ferminkuipers likes this.
  20. Jan 19, 2018
  21. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Novibet is now Accredited: Novibet.PNG,Jan 19, 2018
    Ok so please explain to me how the email came from NOVIBET then?
     
    ferminkuipers likes this.
  22. Jan 19, 2018
  23. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Very troubling what I am reading here. Everyone makes mistakes but two questions need answering is where did you acquire the e-mail addresses from and how many e-mails were sent out?
     
    ferminkuipers and Nate like this.
  24. Jan 22, 2018
  25. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK
    Hi Nate,

    Hope you had a great weekend.

    As i mentioned on previous respond, we did not acquire any emails or lists at all this is something totally outside our mentality and affiliate culture.

    It was a terrible and rookie mistake from a Junior Account manager who made the specific action without getting any approval at all. He made an agreement with unknown and controversial small affiliate who had-we don't know how-email lists. They agreed to make a test in small sample and for unknown reason the Account Manager managed to help the particular ex affiliate by using his tracking link and template from corporate email!

    As you can imagine those kind of actions were unknown to Affiliate team and most of all not approved at all. As soon as we got informed about the incident i can personally reassure you we took particular actions immediately not only to Junior Account Manager but also to affiliate in order to ensure that particular actions wont happen again. After all, we never got involved in the past to those things and we always are aware and fully compliant to UKGC restrictions.

    Best regards,

    Novibet rep
     
    ferminkuipers likes this.
  26. Mar 3, 2018
  27. Wononrhino

    Wononrhino Full Member

    Location:
    England
    Joined novibet last night, great site, fantastic selection of games and I have won again on rhinos to boot....I just keep winning, I know it's not going to last forever, but have just withdrawn 4k:cheers:

    Just a quick question to the rep, now long does verification take and speed of withdrawal processing, as just emailed them across now.

    Thank you.

    Have a great weekend everyone.
     
    Novibet Rep and ferminkuipers like this.
  28. Mar 3, 2018
  29. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Bryan, can you please update the review page, it says Irish accepted but I am getting a "geographically banned" message when trying to visit their site.
     
    Wononrhino and ferminkuipers like this.
  30. Mar 3, 2018
  31. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    They had me verified in less than an hour...

    As for processing, never waited more than 24hrs, sometimes less.

    (obvs not the rep)
     
  32. Mar 3, 2018
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Thanks! Sorry.
     
    Wononrhino and ferminkuipers like this.
  34. Mar 3, 2018
  35. Wononrhino

    Wononrhino Full Member

    Location:
    England
    That was quick. Still waiting here!......used same documents I have used for every other casino verification so they are probably just busy. Generally I get verified within a couple of hours but did get verified instantly once:) such a great selection of games....I can see myself putting the winnings all back if not careful.......
     
    ferminkuipers likes this.
  36. Mar 3, 2018
  37. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK
    Hi Wononrhino,

    Hope you are doing great enjoying weekend.

    First of all thank you for your positive feedback, we always put huge effort to provide the best user and gaming experience that's why players ratings and reviews are highly important on us.

    Small delays might appear only during heavy workload days usually weekends however normally verification and withdrawal process are quick enough i can assure you on it :)

    Best regards,

    Novibet rep
     
    Wononrhino and pinnit2014 like this.
  38. Mar 3, 2018
  39. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Once u submit for withdrawal there’s no reverse option...not that I can see anyhow
     
    Wononrhino likes this.

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