Valhalla
Ueber Meister
- Joined
- Jan 17, 2014
- Location
- Northern Ireland
Deposits keep getting rejected. Can't play if I can't deposit :/
As i got informed from Payments Department we had no issues at all yesterday, all payments have been made normally. Probably it was a temporary problem, please try again.
OK, call it a day from me with Novibet.
Sent in the usual docs for verification:
Front & back of debit card.
Driver's license.
Letter from BT (phone company for address verification).
BT letter was rejected, so sent in a letter from insurance company AND mobile phone contract letter. Both rejected. Novibet asking for a screen shot of my online bank account... absolutely no way, you've had more than enough. There are other establishments to play it.
Hi Valhalla,
*snip* for tidiness
The letters I sent were:
BT letter about my contract.
AA Insurance renewal letter.
O2 mobile phone contract letter.
All full colour photographs as requested by support, all dated in December and all, I think you will agree, pretty formal and what would ordinarily be accepted (the BT letter was accepted elsewhere after this for verification).
The decision not to accept them seems arbitrary at best and doesn't exactly instil confidence.
Hey all, is NoviBet a member of any particular casino group or is it a genuine "stand alone" please?
Hi.
Here’s my experience with novibet.
Signed up and as always I use my visa debit card ( Halifax ) to try and deposit as I use this card with all online casinos as I try and aviod using a credit card.
Could not deposit and was told that visa debit card is not allowed. First time in 10 years of playing online that a casino doesn’t allow the use of my visa debit card. Very strange.
I then used my MasterCard which worked but it’s not ideal.
Played slots with no issues and actually won more than I deposited. Made a withdrawal back on to my credit card but the remaining winnings, how do I withdraw that as I can’t have a positive credit on my MasterCard? Ideally I’d like to withdraw the remaining funds back on to my Visa debit card but that was rejected when I initially tried to deposit.
I have funds now that I can’t withdraw. Any help please rep?
Also tried to contact live chat at 1.00pm uk time ( offline) and phone them and no response.
Hi I’ve started a conversation with you regarding this matter. Thought it was a private message so not sure where it’s poated.Hi Jpmatrix36,
Hope you are doing well.
Can you please let me know your Novibet username in order to investigate the issue with internal departments?
Best regards,
Novibet rep
You can find your private "conversations" here:Hi I’ve started a conversation with you regarding this matter. Thought it was a private message so not sure where it’s poated.
Hi I’ve started a conversation with you regarding this matter. Thought it was a private message so not sure where it’s poated.
Hi Jpmatrix36,
Actually you sent same message to private and public forum
I have no problem at all to continue either private or public, it depends on your preference. In my opinion it would be fair enough, in terms of our brand reliability, to proceed conversation to public forum, however it is your choice, please let me know.
Regarding to incident, i already informed relevant departments about your case and as soon as possible you will have feedback.
Best regards,
Novibet rep
Hi Jpmatrix36,
Actually you sent same message to private and public forum
I have no problem at all to continue either private or public, it depends on your preference. In my opinion it would be fair enough, in terms of our brand reliability, to proceed conversation to public forum, however it is your choice, please let me know.
Regarding to incident, i already informed relevant departments about your case and as soon as possible you will have feedback.
Best regards,
Novibet rep
Where you deposited using a MasterCard they may let you do a bank transfer?
Happened to me- put my credit card in credit and the card company sent me the balance that the card was in credit.
Hi. I used a John Lewis Mastercard. I don’t usuaaly use MasterCard to play online. So what happens you get a positive balance? I’ve never been in that situation.