Baptism by Fire - success Novibet is into the fire!

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Deposits keep getting rejected. Can't play if I can't deposit :/

Hi Valhalla,

I am glad about your registration, welcome to Novibet!

As i got informed from Payments Department we had no issues at all yesterday, all payments have been made normally. Probably it was a temporary problem, please try again.

Enjoy your game and good luck :)

Best regards,

Novibet rep
 
Made a few deposits so far, nowhere near a withdrawal so can't comment on that (also not a criticism since I play high variance games and expect long losing streaks between withdrawals).
Sents docs in for verification yesterday, haven't received confirmation of receipt yet never mind acceptance, so this is a little annoying.

Casino itself is nice; all games load no problem, no lag, errors or time outs... seems well put together.
 
OK so today I'm having non-stop errors, "account management system" problem, massive spin lag, games simply not loading at all in most cases... and just as I was having a decent game. Typical :rolleyes:
 
OK, call it a day from me with Novibet.

Sent in the usual docs for verification:
Front & back of debit card.
Driver's license.
Letter from BT (phone company for address verification).

BT letter was rejected, so sent in a letter from insurance company AND mobile phone contract letter. Both rejected. Novibet asking for a screen shot of my online bank account... absolutely no way, you've had more than enough. There are other establishments to play it.
 
OK, call it a day from me with Novibet.

Sent in the usual docs for verification:
Front & back of debit card.
Driver's license.
Letter from BT (phone company for address verification).

BT letter was rejected, so sent in a letter from insurance company AND mobile phone contract letter. Both rejected. Novibet asking for a screen shot of my online bank account... absolutely no way, you've had more than enough. There are other establishments to play it.

Hi Valhalla,

Hope you are doing great, enjoying Christmas time :)

I would appreciate if you could provide us a detailed feedback about your Novibet experience, all pros and cons, players review is the most important and valuable asset in order to improve the user experience.

Regarding to KYC procedure we take very serious the safety and security of players accounts, after all UKGC provides very strict guidelines about it.

This basically means that you have to provide the following documents in order to verify your account:

-Photograph of your ID (both sides) , passport or driving license
-Photograph of your card (both sides). For safety reasons, the first 6 and last 4 digits must be visible. You may cover the security code CVV on the back side.
-Photograph of the whole page of a recent proof of address. The accepted documents are bank/ card statements and utility bills such as electricity, water, landline, gas, heat and council tax (issued within the last 3 months).

Please keep in mind that any kind of informative letters cannot be approved.

For any questions or clarifications, do not hesitate to contact customer support we would love to help you anytime :)

Best regards,

Novibet rep.
 
Hi Valhalla,

*snip* for tidiness

The letters I sent were:

BT letter about my contract.
AA Insurance renewal letter.
O2 mobile phone contract letter.

All full colour photographs as requested by support, all dated in December and all, I think you will agree, pretty formal and what would ordinarily be accepted (the BT letter was accepted elsewhere after this for verification).
The decision not to accept them seems arbitrary at best and doesn't exactly instil confidence.
 
The letters I sent were:

BT letter about my contract.
AA Insurance renewal letter.
O2 mobile phone contract letter.

All full colour photographs as requested by support, all dated in December and all, I think you will agree, pretty formal and what would ordinarily be accepted (the BT letter was accepted elsewhere after this for verification).
The decision not to accept them seems arbitrary at best and doesn't exactly instil confidence.

Hi Valhalla,

Hope you are doing great.

As i mentioned on previous answer, UKGC provides specific and particular guidelines about KYC procedure asking the following documents:

-Photograph of your ID (both sides) , passport or driving license
-Photograph of your card (both sides). For safety reasons, the first 6 and last 4 digits must be visible. You may cover the security code CVV on the back side.
-Photograph of the whole page of a recent proof of address. The accepted documents are bank/ card statements and utility bills such as electricity, water, landline, gas, heat and council tax (issued within the last 3 months).

Maybe some other online casinos accept other documents beyond those i mentioned before it is part of their policy, however due to fact that safety and security comes first we have to be very strict about the asking documents, which basically means informational letters or mobile phone bill cannot be accepted. You can choose between a large variety of documents such as bank/ card statements and utility bills such as electricity, water, landline, gas, heat and council tax (issued within the last 3 months). Please, contact our Customer Support for more details they will be glad to help you anytime :)

Best regards,

Novibet rep.
 
Hey all, is NoviBet a member of any particular casino group or is it a genuine "stand alone" please?

Hi English Begbie,

Hope you are doing well!

Novibet does belong to any particular casino group, we operate not only to UK but also to other European countries, our team is 100% in-house and even Novibet platform is tailor made by our IT department.

You can check out more things about us over here:

https://www.casinomeister.com/casino-reviews/novibet/

Feel free to make your registration and try out Novibet experience :)

Best regards,

Novibet rep.
 
Signed up through Casinomeister on 15 November, sent documents for verification on 26 December (passport, bank account statement, debet card photos, Neteller/Skrill screenshots). Confirmed fully verified some 14 hours later and was credited a EUR 10 welcome bonus.

Made first deposit on 28 December by Skrill. Witdhrawal request of EUR 307 made shortly after same day. Not possible to revert. Processed 15 hours later.

Cashout could have been handled faster, however as there is no option to revert, this site has more or less all I expect from a casino - Will come back!!
 
Signed up to novibet and took the deposit bonus, had to get verified before been given the bonus which is fair enough! Once verified started playing with bonus, however unfortunately there is no way to find out how much you've wagered without going through live chat, once in live chat they send an email to the relevant department who then email you a day later to let you no how much you've wagered which is rather frustrating! Managed to clear wagering and made a withdrawal however still no email after 24 hours regarding my withdrawaling or anything! Overall I think there's a good variety of games (DOA) seems to have gone awol since I last played though! Live chat is quick but pretty unhelpful as everything just goes through email. Look forward to seeing how the withdrawal goes.
 
Hi.

Here’s my experience with novibet.

Signed up and as always I use my visa debit card ( Halifax ) to try and deposit as I use this card with all online casinos as I try and aviod using a credit card.

Could not deposit and was told that visa debit card is not allowed. First time in 10 years of playing online that a casino doesn’t allow the use of my visa debit card. Very strange.

I then used my MasterCard which worked but it’s not ideal.

Played slots with no issues and actually won more than I deposited. Made a withdrawal back on to my credit card but the remaining winnings, how do I withdraw that as I can’t have a positive credit on my MasterCard? Ideally I’d like to withdraw the remaining funds back on to my Visa debit card but that was rejected when I initially tried to deposit.

I have funds now that I can’t withdraw. Any help please rep?

Also tried to contact live chat at 1.00pm uk time ( offline) and phone them and no response.
 
Hi.

Here’s my experience with novibet.

Signed up and as always I use my visa debit card ( Halifax ) to try and deposit as I use this card with all online casinos as I try and aviod using a credit card.

Could not deposit and was told that visa debit card is not allowed. First time in 10 years of playing online that a casino doesn’t allow the use of my visa debit card. Very strange.

I then used my MasterCard which worked but it’s not ideal.

Played slots with no issues and actually won more than I deposited. Made a withdrawal back on to my credit card but the remaining winnings, how do I withdraw that as I can’t have a positive credit on my MasterCard? Ideally I’d like to withdraw the remaining funds back on to my Visa debit card but that was rejected when I initially tried to deposit.

I have funds now that I can’t withdraw. Any help please rep?

Also tried to contact live chat at 1.00pm uk time ( offline) and phone them and no response.

Hi Jpmatrix36,

Hope you are doing well.

Can you please let me know your Novibet username in order to investigate the issue with internal departments?

Best regards,

Novibet rep
 
Hi Jpmatrix36,

Hope you are doing well.

Can you please let me know your Novibet username in order to investigate the issue with internal departments?

Best regards,

Novibet rep
Hi I’ve started a conversation with you regarding this matter. Thought it was a private message so not sure where it’s poated.
 
Hi I’ve started a conversation with you regarding this matter. Thought it was a private message so not sure where it’s poated.

Hi Jpmatrix36,

Actually you sent same message to private and public forum :)

I have no problem at all to continue either private or public, it depends on your preference. In my opinion it would be fair enough, in terms of our brand reliability, to proceed conversation to public forum, however it is your choice, please let me know.

Regarding to incident, i already informed relevant departments about your case and as soon as possible you will have feedback.

Best regards,

Novibet rep
 
Hi Jpmatrix36,

Actually you sent same message to private and public forum :)

I have no problem at all to continue either private or public, it depends on your preference. In my opinion it would be fair enough, in terms of our brand reliability, to proceed conversation to public forum, however it is your choice, please let me know.

Regarding to incident, i already informed relevant departments about your case and as soon as possible you will have feedback.

Best regards,

Novibet rep

Ok thanks.
 
Hi Jpmatrix36,

Actually you sent same message to private and public forum :)

I have no problem at all to continue either private or public, it depends on your preference. In my opinion it would be fair enough, in terms of our brand reliability, to proceed conversation to public forum, however it is your choice, please let me know.

Regarding to incident, i already informed relevant departments about your case and as soon as possible you will have feedback.

Best regards,

Novibet rep

Will you contact me here or by my email which you should find on my novibet account?
 
Where you deposited using a MasterCard they may let you do a bank transfer?

Happened to me- put my credit card in credit and the card company sent me the balance that the card was in credit.

Hi. I used a John Lewis Mastercard. I don’t usuaaly use MasterCard to play online. So what happens you get a positive balance? I’ve never been in that situation.
 
Hi. I used a John Lewis Mastercard. I don’t usuaaly use MasterCard to play online. So what happens you get a positive balance? I’ve never been in that situation.

Depends who it is... I used one once and got a 90p 4 reel wild desire and had about 700 quid credit.

Contacted capital one who said if it goes in credit they can just zero the balance and any credit is simply paid back to me. They used my direct debit details to get the bank details and was in bank in a few days

Sometimes they’re funny with people overpaying on credit cards but if they see it’s a one off they’ll most likely simply bank transfer or faster payment it to your bank

Have you withdrawn it? Sometimes Mastercard don’t allow withdrawals back to them so you may need to make it a bank transfer. Ikibu returned my withdrawal once saying MC wouldn’t accept it so I needed to bank transfer ( something to do with 3D security or something)
 
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