- Feb 15, 2019
Hi @bamberfishcake, thank you for your message- we have forwarded your feedback to the appropriate department.
In regards to the request of documentation, what we are asking is proof for your source of wealth in order to unlock the full potential of our casino. In regards to the 500GBP loss limit, it is part of our Responsible Gambling policies.
They are not open for the Netherlands anymore. But honestly guys do you think that novibet does this on purpose? They are basically losing money. I guess the UKGC has really fucked it up for everyone. The players and the casino's.
I remember novibet as quick payouts, quick verification and in general 0 problems. Maybe they have changed but they are a very reputable name.
Its mental, disappointing for me as wasn't far from the final Loyalty wager free bonus (£200) but cannot trust sending all that information, nor should I have to. I am willing to show salary going in, money going to them in deposits on statements and monthly total incoming and outgoings. But I'm not going to have every transaction I made in everyday life interrogated anymore (have previously been willing to) by someone who probably has no accounting skills, and how can I trust they won't sell on the information.I had the same email and requested they phone me which they did this afternoon.
They said to me that once this request is made you cannot deposit anything further.
I asked if I was ok to continue using the site as long as I deposited less than £500 a month (which I do)
I was told no and that I now have a limit of £0 until they received three months bank statements which is not going to happen.
So the £500 thing is a bit weird. It seems like if they ask for you this then the £500 a month is ilrevelant and you cannot actually use the site at all.
Shame as I have been with Novi for years and like the casino. However there is no way I am willing to send in three months bank statements. I would understand if I was a high roller but not for the small amounts I deposit.