colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
They could be a great site if they sorted their problems out.I think Novibet are holding their site together with chewing gum, 4 times I was kicked tonight. @Novibet Rep what's the issue with your site? It's diabolical, a bit like your customer service to be honest, I've still not had my rtp requests looked at, my initial email was the 8th of March. Nearly 2 months, I'm a loyal customer that's been ignored, you're about to lose my custom
Live chat is horrendous
The rep is a waste of time, doesn't come on for weeks, then does and doesn't bother replying to any threads or PM's (if mine are the same as everyone elses)
The site is awful
They have random min stakes on games, like some of the Novibet games are £2 minimum bet (how is that responsible gambling when other sites have them at 10p)
Every single time they've had a deposit offer recently I've had to go to chat to get the offer added, which involves chat telling you to clear cache and cookies, then refusing to believe you when you say you have and they still aren't showing, then you get an abrupt answer like 'have sent to relevant department' closed chat
Some skrill deposits don't work and they have to be manually added by support, which usually takes an hour or so (seems to be rapid transfer ones)
The only good things I would say is they have loads of games, and if you manage to get past first line support on email, it's actually pretty good. They know what they are talking about and resolve things quickly. It reminds me of Entain group (coral etc). Live chat and email support is not in house and is absolutely shit. If you manage to talk to someone actually working for the company direct you get good support, the problem is getting to that point.