Novibet Constant Site Issues

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
As much as I like novibet for offering higher rtps on games, I'm struggling to return with constant issues with the website. It's down again for some reason but it's never ending on it.

Even when playing I get the fear it will crash a game and ruin my play time, @Novibet Rep what is going on?? I'm genuinely considering solely playing elsewhere due to nothing but issues. It does this really annoying thing where you can be playing a game for a few hundred spins, come out that game and you have to log in again. Honestly, someone needs to address these issues and sort them, it's unbearable at times.
 
Novibet is a highly recommended, vetted Accredited Casino at Casinomeister:

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
As much as I like novibet for offering higher rtps on games, I'm struggling to return with constant issues with the website. It's down again for some reason but it's never ending on it.

Even when playing I get the fear it will crash a game and ruin my play time, @Novibet Rep what is going on?? I'm genuinely considering solely playing elsewhere due to nothing but issues. It does this really annoying thing where you can be playing a game for a few hundred spins, come out that game and you have to log in again. Honestly, someone needs to address these issues and sort them, it's unbearable at times.
Novibet rep hasn't been on since December, so I wouldn't expect a quick answer
Another rep MIA @Casinomeister
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
The sites never been great - error central but it seemed to pick up and become a bit more stable for a while but then it went shite again - not played there in a good month plus though, so if it's worse? Sheesh.
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
The sites never been great - error central but it seemed to pick up and become a bit more stable for a while but then it went shite again - not played there in a good month plus though, so if it's worse? Sheesh.
Yeah I actually emailed the support team to express my concerns over their shitty site and to ask about my rtp on certain games and overall, this was the response.

"First of all, we would like to apologise for todays inconvenience. Today an important maintenance was carried out, that was meant to improve overall customer experience. Unfortunatelly, our technical department had to deal with some unexpected issues that emerged from this upgrade. We can guarantee you a far smoother experience from now on."

"As for the RTP issue, you can find it in each games information tab, or in the payout tab, in the bottom of our casino page." Not what I asked but OK.

I think I'll play until I hit the free £150 achievement and then bail to pastures new or stick to videoslots playing the higher rtp games, at least their site works flawlessly and honestly, it's a better casino in terms of battles, jackpot spins etc...the lower rtp is nippy though
 

Novibet Rep

Accredited Casino Representative
Joined
Apr 20, 2017
Location
UK
Hello @Flyingslotsman I apologize on behalf of novibet for any inconvenience regarding your experience. As customer service told you an important maintenance was carried out, that was meant to improve overall customer experience. I assure you that soon everything will work perfectly as the upgrade was about server migration.

Regards,
George
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
Hello @Flyingslotsman I apologize on behalf of novibet for any inconvenience regarding your experience. As customer service told you an important maintenance was carried out, that was meant to improve overall customer experience. I assure you that soon everything will work perfectly as the upgrade was about server migration.

Regards,
George
Thanks for the response, time will tell, I have a few thousand xp until the next achievement
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
Hello @Flyingslotsman I apologize on behalf of novibet for any inconvenience regarding your experience. As customer service told you an important maintenance was carried out, that was meant to improve overall customer experience. I assure you that soon everything will work perfectly as the upgrade was about server migration.

Regards,
George
Well George, I've been playing still at novibet and "everything will work perfectly" is a big fat Sales lie, sorry, but it's down again this morning that whole kyc nonsense again. It still kicks me out of games with communication server errors, and it's been 2 months now I think since I asked for my rtp on 4 games and overall. I'm not even going to bother asking again.

Anyone know of sites for UK players with non nerfed rtps? I usually play megaways but occasionally I do a turn on some nerfed rtp slots. Novibet site issues are just far too often
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Well George, I've been playing still at novibet and "everything will work perfectly" is a big fat Sales lie, sorry, but it's down again this morning that whole kyc nonsense again. It still kicks me out of games with communication server errors, and it's been 2 months now I think since I asked for my rtp on 4 games and overall. I'm not even going to bother asking again.

Anyone know of sites for UK players with non nerfed rtps? I usually play megaways but occasionally I do a turn on some nerfed rtp slots. Novibet site issues are just far too often
They've some of the worst support out there - i mean, the bars hardly high in online casino's but Novi's is well below what you'd expect from a decent casino

The site was last stable in 2018, for a month - obvs sometimes you'll play and no issues but of all my regular joints they are the ones thay i have most issues with - not just one off's; been on-going for a long time.
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
They've some of the worst support out there - i mean, the bars hardly high in online casino's but Novi's is well below what you'd expect from a decent casino

The site was last stable in 2018, for a month - obvs sometimes you'll play and no issues but of all my regular joints they are the ones thay i have most issues with - not just one off's; been on-going for a long time.
Yeah it's getting beyond a joke now and 2 months I think, for a rtp request is brutal. The issues are just too painful, can't get a run on a slot without it crashing it seems
 

Downsman

Senior Member
MM
Joined
Aug 11, 2019
Location
Kent
As much as i like Novi they do seem to have more than their fare share of site issues...and as mentioned support is dire.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I kind of tolerated it when they were generous with the FS offers and random loyalty cash drops but even they've tailed off/stopped so when that happens there's little incentive to shrug the shoulders when the games crash but rather go somewhere where they don't
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
The other issue is no visa fast withdrawals, I don't get that, it's why I play at videoslots on btg slots etc. If I fancy a session one btg, relax etc I'll use videoslots for the instant payments. 3 working days with novibet, I honestly don't know why I've bothered for so long
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
Hello @Flyingslotsman I apologize on behalf of novibet for any inconvenience regarding your experience. As customer service told you an important maintenance was carried out, that was meant to improve overall customer experience. I assure you that soon everything will work perfectly as the upgrade was about server migration.

Regards,
George
Oh, you also still allow quickspin on relax gaming slots, pretty sure that's against ukgc regs mate. I have to slow down my play on temple tumble, I don't like to lose my money that quick!
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
The other issue is no visa fast withdrawals, I don't get that, it's why I play at videoslots on btg slots etc. If I fancy a session one btg, relax etc I'll use videoslots for the instant payments. 3 working days with novibet, I honestly don't know why I've bothered for so long
Speaking of which, the w/d times have become more erratic; 2 that have been pending 48hrs (no biggie but when they process in 1hr or less previously and go to 2 days?)

On that session incidentally: Bonanza reloaded 6 times, Deadwood 5 and from another 3 games, all had issues

Could be the providers i guess but probably not as 30-60mins later on Unibet, not a single issue.
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
I keep getting logged out and having to reload games constantly , also noticed that the balance on the home page doesn’t update in real time, which is confusing .

Definitely unreliable technically , but they do have a very good game selection.

Also get some good loyalty payments back in the account.
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
I keep getting logged out and having to reload games constantly , also noticed that the balance on the home page doesn’t update in real time, which is confusing .

Definitely unreliable technically , but they do have a very good game selection.

Also get some good loyalty payments back in the account.
Yeah you need to refresh it's strange. They're certainly behind other providers in the tech department and as pinnit says they're games always crash. The whole logging out and back in is an issue I have raised before, the answer was to increase the reminder of gameplay time, I don't think they understood the issue even though I explained it well and I'm a UK player 60 mins is my max time allowed
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@Casinomeister arent accredited casinos supposed to have an active rep? I notice they have adverts on the forum too, seems an update is in order, the site is really poor. They do offer higher RTP's but the game crashes are unbearable at times

You are absolutely correct. I really don't know what their problem is on maintaining presence here. @Novibet Rep - where ya at?
 

Flyingslotsman

Senior Member
Joined
Mar 14, 2015
Location
Scotland
I think Novibet are holding their site together with chewing gum, 4 times I was kicked tonight. @Novibet Rep what's the issue with your site? It's diabolical, a bit like your customer service to be honest, I've still not had my rtp requests looked at, my initial email was the 8th of March. Nearly 2 months, I'm a loyal customer that's been ignored, you're about to lose my custom
 
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