- Joined
- Jun 30, 1998
- Location
- Bierland
Question for angieosc - have you ever made chargebacks at ECash casinos?? Please let me know.
Hi angieosc,
Apologies for not getting back to you sooner. Could you email me at ryanh@intercasino.com with your details and I'll look into this as a matter of urgency. I'm sure we'll be able to help you.
Thanks
Ryan
But they have been dealing with this player - and from what they tell me, you haven't seen the whole picture here yet.September 8th-9th-10th-11th and now the 12th of September and nothing, zip, zero, nada (as per usual) from Ryan Hartley.
Have a good one.
But they have been dealing with this player - and from what they tell me, you haven't seen the whole picture here yet.
But they have been dealing with this player - and from what they tell me, you haven't seen the whole picture here yet.
Casinos could be making a lot more money if it was understood that feelings determine deposits....
Am quite dissapointed that watchdog forums get more attention from casinos than customers emails.It should be the other way around. Intercasino might be reputable in that it has a solid software,always pays fast and with no hassle but that isn't enough if they want to be called top class.
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gfkostas
I'd quickly say that Intercasino is widely regarded as top class, but you couldn't be more right on your observations here "gfkostas". A great operation should cater to all the most critical areas that keeps their customers loyal and content, equally so with responding to their player's queries at a sufficient time-frame. Personally, any basic question that goes unanswered over a 24/48-hour period, tells me that there's not enough manpower to keep up with the high-volume of questions streaming-in, or they aren't taking the player very seriously.
I can only accept that excuse for so long, which is why I'm not overly eager to deposit at a few well-known MG operations (that likewise fulfill all of my needs... except that one), that would otherwise have kept me coming back with more deposits. Sigh... some of my best luck came at those operations.
I look at it this way, the operations that want the player to empathize with the fact that they're understaffed (overworked) should hire more people to correct the problem. Simple solution. That's not the players responsibility, it's completely on them. The sharpest of students who don't do their homework and constantly skip classes won't be getting straight "A's" when report card time comes. It would be asinine to expect otherwise.
Steed
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We never get any time frame and we always hear wishy-washy apologies like:
We apologize,apologize,apologize,apologize,apologize,apologize,apologize for any convenience caused and we will do our best to improve in the future etc.
We would prefer less apologies and more service.
Say this to the support guys and they will apologize for apologizing so much.
....for the slow service this month.