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Not The Right Bonus? Through Affiliate Sites

Discussion in 'Online Casinos' started by spintee, Mar 25, 2014.

    Mar 25, 2014
  1. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Hi peeps, We all sign up to casino sites and no doubt 99% of the time its threw a online forum like mesiter it self or many other websites, They claim to have a special welcome bonus as long as you go threw there site (banner) There link,
    Now here is the bit, I signed up to a site the other day and was promised so many spins, Well what do you no, No extra spins, I have contact help and they informed me that the bonus has now expired,
    Whos fault is this, The affiliate is now earning money of me and I have not got what I was promised? Is it false advertisment, Should they get there affiliate stooped? I do not no as I don't no about that side of things, What I do no is I feel that I have been cheated and lied to,
     
  2. Mar 25, 2014
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Have you talked to the affiliate himself? Maybe he have been mislead by the casino. It can expire but you can get it at a later time maybe if they just update it again.

    Do the casino have a rep here? Most of the time they have something they can give you anyway since they do want to keep their customers, no matter who sends them.

    When I started playing I didn't care at all about the affiliates as long as I found a good bonus. TBH I had no clue what an affiliate was:oops:
    Now I know and I always choose someone I know and can talk to from here :)
     
  4. Mar 25, 2014
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I list over 200 casinos on my sites and it is an EXTREMELY difficult task to keep all the information on all of them up-to-date all the time.
    Especially when some of these operators don't take the trouble to inform their affiliates about any changes, or bury the detail in a "newsletter" e-mail which most of us don't have time to read through.
    It's as frustrating and annoying for me as it is for the players, believe me. :(

    I agree with Tirileg - contact the affiliate & see if they can do something. It's very possible they don't know something has changed, so would probably appreciate the feedback anyway - I know I would!

    KK
     
    1 person likes this.
  6. Mar 25, 2014
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I was hoping you would have a say KK, It was actually from your site, I didnt want to mention no names, I bet it can get abit hard at times, When You your selfs are not updated, I am not really that botherd but it can get abit annoying when you think you get a little extra and you do not, Oh the site in Qs is going threw BBF
     
    Last edited: Mar 25, 2014
    1 person likes this.
  8. Mar 25, 2014
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thanks for the input, I was the same, Didnt have a clue, Im abit wiser now and will only go threw reputable sites to sign up, It was actually from KK, I do not want to get any 1 in trouble as it can be difficult for them and even worse if there not kept upto date, All I no is that its certainly not my fault :) I do not want to make a mountain out of a mole hole But for example if you signed up and promised 250% bonus with 10x playthrew and you ended up with 100% and 35x play threw you would be p*ssed, I see no diffrence if it is only a few spins
     
  10. Mar 25, 2014
  11. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You could have just sent a pm to KK right away and asked.
    On the other side it's good if other players read and learn some from this :)

    Can't you please try and change the spelling from THREW to through? :p
     
    3 people like this.
  12. Mar 25, 2014
  13. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town

    Most affiliate programs will set up exclusive offers for affiliates to promote to help get some players through the door so to speak, the problem is that a lot of the time they do not have an expiry and the casino just removes them without informing the affiliate.

    You can also look at the other side of the coin as well, the affiliate manages to get people signing up but not depositing only to find out most people are probably leaving and not coming back for the exact same reasons you gave, they didn't get what they were promised. It is catch 22 for affiliates as well.
     
    1 person likes this.
  14. Mar 25, 2014
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Spell check is a night mare :) Can not change title? I did not no what to do, private message him or what, But it was not a direct hit by 1s simple mistake, I no there's a lot of sites out there that are not looking after players interests and will say any think to sign up by them, Afraid to many people out there now days looking to earn a quick buck no matter how they go about it, I mean KK seams to be on top of the ball, Always having input on here,
    As you said if other players can learn abit, & Stick to genuine sites
     
    1 person likes this.
  16. Mar 25, 2014
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Yes, I no way blame the site I signed up from, Any one who comes on here will no he is a genuine bloke, Im glad I didnt sign up threw some jerry hatrick site, As i do like the site and will depositing alot more. Already had good few deposits of me since saturday,
     
    2 people like this.
  18. Mar 25, 2014
  19. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    Thanks Tirilej !
    I see a lot of folks here say, " why did you post this or that, you should have just PM'd someone." I'm glad you pointed out that these posts are a learning point for many people. Myself included. I read a lot of posts that have nothing to do with me because I usually learn something from them and it makes me a smarter player.
     
    3 people like this.
  20. Mar 25, 2014
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I have had similar experiences.

    IMO the casino should ask you to send the link, or forward the email, and honour the promotion for you. Then the casino can deal with the affiliate in whatever manner they deem appropriate as per their contract.

    Sometimes free spins have to be set up via the software of course, but the casino could always add the cash equivilent as a bonus instead.

    I've had casinos honour expired promotions and deposited. One of Club World Group's springs to mind, and I'm still a customer years later.

    If the casino won't honour their affiliates' promotions, I won't deposit.
     
  22. Mar 25, 2014
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If it's Video Slots - I have literally just been informed in the last few hours that they have reduced the number of free spins on sign-up (from 20 down to 11) - I am actually changing my sites right now!

    If it's a different casino, I would appreciate if you could let me know which one so I can get my data updated ASAP.

    Thanks,
    KK
     
  24. Mar 25, 2014
  25. slotplayer

    slotplayer Senior Member webmeister

    Occupation:
    webmaster
    Location:
    USA
    so you clicked kk's banner and then what happened you closed your eyes?
     
  26. Mar 25, 2014
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Yes you got it in 1, closed my eyes and hoped that I will a few housand to withdraw, What do you think I done
     
  28. Mar 25, 2014
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    It wasn't that much, Only a few spins involed but yes they did ask me to send a link threw live chat, Which than turned around and said promo hand finished? I guess they thought I was lying? They did not offer any think for me alow I have deposit 3 times since Saturday,
    Its the princaple really that bothers me, The man who I signed up from didn't no none the wiser. At least he here looking out for players, more than I can say for alot of other sites,
     
  30. Mar 25, 2014
  31. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    You should name them..
    KK is good people & he will help you out to get what you want.

    Yeah most of us do our best to help anyone we can.

     
  32. Mar 25, 2014
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It doesn't matter who is at fault, it's false advertising, and likely to cause problems for operators in a better regulated market. The ASA deals with this kind of thing, and now has numerous upheld complaints against operators of online casinos that have made a false advertisement available to UK customers. At present, it doesn't really seem to bother them as the "penalty" is a mere slap on the wrist, no powers exist that would enable the ASA to issue fines. Only in exceptionally severe cases is there a penalty with more teeth, but it's merely a ban on access to the UK market via advertisements, not likely to bother an offshore operator, and almost impossible to enforce over the internet in any case.

    There are rogue affiliates who deliberately falsify "special offers" in order to drive their own traffic, hoping that some of the customers fooled will have no idea that they are benefitting long term by the initial deception. There are also rogue casinos that use "bait & switch" as a tactic to lure customers regardless of whether they come by affiliates or direct.

    It's the player that ends up getting deceived, and it's up to the casino to do their best to retain that customer who has just had a bad first impression. Some casinos know how to snatch victory from the jaws of defeat, whereas others are determined to make the player feel that the bad impression they got was a sign of things to come from that operator, and any sensible player would not bother pursuing the relationship. It can also tarnish the reputation of the affiliate, as the player having been burned once, may be deterred from using that affiliate site again. A good affiliate would apply pressure on the casino to change it's ways, as not only have they lost that conversion, they may have caused the loss of that player from clicking through to other casinos they promote, which they will probably be doing through a competing affiliate site.

    One lesson for players is "always go direct" to ensure they get the best chance to see the current offers, but this does not help affiliates. It seems the casinos are expecting the affiliates to drag information about these changes out by their own efforts, rather than being kept up to date by their affiliate program.
     
  34. Mar 25, 2014
  35. VS_Lucas

    VS_Lucas Former Rep for Videoslots - please contact <a href

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi Guys & Gals,

    I've noticed that there was a concern re; a minor but important detail in a free spin amount on one of our affiliated sites - in this case - KasinoKing. So I wanted to clarify.

    That's correct - we are during our BBF period, and have in fact posted within the BBF thread about our updates in the No Deposit Free Spins amount etc. You may see the post here which was made on the 14th of February 2014.

    And since I had seen the "Thanks" on that particular post from KasinoKing too just the day after (15th Feb), I figured that the changes in amounts would be updated accordingly on his site. Nevertheless, I've now personally updated him with the new figures, so all of the wording and banners will be replaced.

    Re; live chat asking for a link - that is ofcourse in order for us to know which affiliate site it is that is showing the non-updated info, in order for us to contact them, and get the correct information updated.

    Thank you, and do let me know should you have any questions that you feel I may help you out with.

    Kind Regards,
    Lucas
     
  36. Mar 25, 2014
  37. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Hi video slots, I am the nightmare that started this thread, I have no quibble with yourself or KK, Your site is running smother than 99% of the sites out there at the moment, And KK replied in person,
    I really do not not no how it all works, All I am interested in is a gamble, Lucky for people there is site like this, I have to thank VWM, As he as always got an an answer, Even low this might up set casinos or affiliates but I thought this is what it is about to protect players
     
  38. Mar 25, 2014
  39. VS_Lucas

    VS_Lucas Former Rep for Videoslots - please contact <a href

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi Spintee,

    Good evening. it's not a problem mate. Neither we do have a quibble with you or KK . KasinoKing is a great man. :)

    And agreed, that sites such as Casinomeister are a great deal of help and fundimental to a lot of players out there.

    Anyways, keep in touch, and let me know if you'll need anything else mate, (you can always PM me too if you'd like.)

    All the best!
    Lucas
     

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