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Not sure if this is really a complaint, just strange I guess

Discussion in 'Casino Complaints - Bonus Issues' started by alabama5150, Dec 16, 2009.

    Dec 16, 2009
  1. alabama5150

    alabama5150 Dormant account

    Lake Elsinore, California
    Howdy All,
    I had an odd thing tonight at INETBET. I clicked on the 12 days of Christmas Promotion. It expires tomorrow for the first set of 4 coupons.

    Upon clicking the Four Calling Birds icon, I got a pop up with a code for " A free $9 shopping spree. The rules for these coupons basically states you must have deposited within last 6 months, and of course the playthru and max cash out amounts. This coupon was for Shopping Spree or Mister Money games only. So far pretty standard..however, when I redeemed the coupon, the 20times wagering requirement was for $9 thus it was $180.
    however the amount put into my account was only $5 ??? (which at 20X would be $100, just for the record)

    Has anyone else had this happen? I am contacting them , and knowing Inetbet, they are always very nice to me, so I imagine it must be some sort of software thingy! I just wondered if anyone else had this happen. LOL

    I will update the thred when I find out more


    PS Happy Holidays to you all!

    UPDATE: Inetbet fixed the problem and issued the remainder of the bonus within 5 mins of my email! dont you just love their fast replys?
    Last edited: Dec 16, 2009
  2. Dec 16, 2009
  3. lettingyouknow

    lettingyouknow Experienced Member

    mtg banking

    I to deposit regularly at iNetBet I e mailed them and made them aware that alot of members were claiming this code and ONLY getting $5 into their accounts and not $9 as stated in their own PROMO
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    Support <support@inetbet.com>
    to Email from xxxxx xxxxxx <xxxxxxxxx@gmail.com>
    date Tue, Dec 15, 2009 at 10:21 PM
    subject Re: Feedback

    The correct amount was $5.

    ----- Original Message -----
    From: Email from xxxxxx xxxxxx
    To: This email is not visible to you.
    Sent: Wednesday, December 16, 2009 2:04 AM
    Subject: Feedback

    Feedback from iNetBet
    Name: xxxxxx xxxxxx
    Email address: This email is not visible to you.

    Feedback The W9RJ3 clearly says $9 but I was only given $5 xxxxx888


    Please see the attached file your own PROMO SAYS $9 for that code W9RJ3 which...

    show details 10:28 PM (2 hours ago)

    Please see the attached file your own PROMO SAYS $9 for that code W9RJ3 which you can see is $9 not $5
    - Show quoted text -

    On Tue, Dec 15, 2009 at 10:21 PM, Support <support@inetbet.com> wrote:

    The correct amount was $5.

    ----- Original Message -----

    So had I not read your post and am a regular depositor almost every other day I love iNetBet and really felt Bad for them and their advertising mistake. Until I saw your msg and found that they are only picking the players that are the CHOSEN FEW to give the remaining $4.00 to and everyone else is getting their response e-mail as I did. At Christmas time really iNetBet????
  4. Dec 16, 2009
  5. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    United Kingdom
    Hi Everyone,
    Sorry about this. The correct coupon code initially was $5 however this was increased to $9 due to the games that can be played having higher than normal minimum bets.
    If anyone was credited incorrectly please drop This email is not visible to you. a mail and we can have this rectified for you. Please be sure to include your username.
    I hope that this doesnt spoil your enjoyment of our 12 Days of Christmas promotion.
    Happy Holidays everyone.
    Best Regards
    iNetBet Promos
  6. Dec 16, 2009
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    Isn't the minimum for Shopping SpreeII $2.25 or is this for Shopping Spree I which is also 25 cent bet at 9 lines?...not much fun...Spin, Spin, gone..:lolup: If I misunderstood..just ignore...me...

  8. Dec 16, 2009

    BIGZEDBUD Experienced Member

    senior buyer
    Under a bridge
    Wow, thats good to know. I took that free $5 to over $240 and then back down to $50(max cashout x 10). Gonna have to contact them and see if they will pad my account with the "missing" $40.
  10. Dec 16, 2009
  11. gloria460

    gloria460 Meister Member

    Silcnlayc I was thinking the same thing. I had never played those games and when I saw the amount you had to bet I went back to Mister Money..got the balance up to 61 but didn't have enough to cash out after meeting wr so continued to play til I busted out. I guess this bonus was to get people to try out those games.
  12. Dec 16, 2009
  13. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    United Kingdom
    Hi Gloria,
    Yes you are correct that was the idea.
    These slots are also themed towards shopping so we thought that would be quite apt with it being a Christmas promotion.
    I hope most of you are not like me and have done all of your Christmas shopping by now :)
    Best Regards
    iNetBet Support

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