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NOT HAPPY with Video Slots

Discussion in 'Casino Complaints - Non-Bonus Issues' started by champagne76, Nov 14, 2017.

    Nov 14, 2017
  1. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Haven't played for a while at VS and decided to have a turn today, logged in and deposited $70 Australian. Went to play a slot game and it told me because I'm from Australia I can no longer play there!! Well what I didn't know is Australian players cannot play there anymore, yet they were quick to take my money and now I am having a hard time getting my money back!! I was never a verified player there and I have uploaded all documents except for a utility bill as I have no recent utility bills and it says it must be recent, well I don't have a recent one. Therefor cannot do that verification for that. I don't see why drivers license is enough as that states my address on it. Anyways I contact support and they send me an email asking my name, dob and phone number... On the bottom is says case closed, I try to log into my VS account and now it won't let me!!!! It's like I've been deleted from there or my account shut down it won't work so yes I'm wild right about now and furious as buggery.
     
  2. Nov 14, 2017
  3. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    If your account was verified you could still play there as so many other Australians still do.

    Video Slots don't except new players from Australia.

    Existing Australian players are limited to what games we can play there.

    You can pm Dan and he would surely look into it for you :)
     
  4. Nov 14, 2017
  5. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Thank u. I have been trying to get back into my account with out success. It won't accept my username and password anymore... And yes it's correct...but it won't allow me to log in anymore.
     
  6. Nov 14, 2017
  7. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    Contact Dan its on the top of the page in I-gaming reps.

    Blame the Australian laws not Video Slots as we are left with not many casino choices now :(
     
  8. Nov 14, 2017
  9. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    OK thanks for your help. Will do.
     
  10. Nov 14, 2017
  11. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Firstly, can I say I am sorry that you are now struggling to find trustworthy casinos to play at online in Australia now.

    Secondly as others have said, Dan is the man who will deal with this.

    EDITED and deleted post.
     
    Last edited: Nov 14, 2017
  12. Nov 14, 2017
  13. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Hi, no I wasn't aware at all, as all casinos that I play at have sent me an email stating Australian residents can't play and I did not get one from VS and a couple of other casinos therefor didn't think anything of it. And yes I am surprised I could deposit, and I say that meaning after what is know now, that Australian residents can't play.
     
  14. Nov 14, 2017
  15. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Good morning guys,

    champagne76 I have sent you a PM so I can request your username and have a look.

    Br,
    Daniel.
     
  16. Nov 14, 2017
  17. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Thank you Dan, checking now
     
  18. Nov 16, 2017
  19. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    NOT happy now.! Am furious actually. 2x confirmation of address rejected... Getting the run around, couldn't even bother replying me to let me know.. Had to demand via support to get onto it. Only to be told I need to upload something else to confirm my address.. Like my drivers licence is not good enough, nor 2x other documents, and told I will have to open a skill or e wallet to get my refund. !!!!! Not good enough.!!! NEVER had a problem with any casino like this... Got better service at Rushmore and there classed as rogue! Plus won and received $20.000 off them. With no hassles what so ever. This casino VS has really got my goat up!
     
  20. Nov 16, 2017
  21. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    HI champagne76,

    I have sent you a PM to see if I can assist you.

    Br,

    Daniel
     
  22. Nov 16, 2017
  23. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Hi Dan, I am not angry at u. So I hope u don't think that. I just got an email stating that I am now verified.. So if u had anything to do with that and I'm sure u did as support would not verify me today... Then I am so grateful for to u. Now I can begin the withdrawal process. Thanks in advance. Merry Xmas to u
     
  24. Nov 17, 2017
  25. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    More problems. After logging in and finally being able to withdraw... Which gave the option of withdrawing to my credit card.. All seemed going smoothly until this... This email just came several hours later... How the heck can I wager any money when I can't even play??!!!!!! Because Australian resident.
    Hello and many thanks for playing with Videoslots.com!

    We would like to advise you that we cancelled your withdrawal, as you have yet to wager your entire deposit for the day at least once.

    If you would like to withdraw your funds, please wager another 70 AUD at least.

    Should you have any other issues, please contact support, whenever required.

    Warmest regards,


    Customer Support
    Videoslots.com
     
  26. Nov 17, 2017
  27. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hi champagne76,

    I will look at this today.

    Br,

    Daniel
     
  28. Nov 17, 2017
  29. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Thank u so much. I don't think some people in support know what's going on. It let me withdraw back to card.. That automatically gave me that option and allowed it... I just don't understand how they expect me to wager when I can't even play a game
     
  30. Nov 19, 2017
  31. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    This is precisely the reason why I closed my account with VS. Utter BS!
     
  32. Nov 19, 2017
  33. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Still not happy here! Opened a neteller account. Had to deposit MORE effing money in order to use this account. Am going through the verification process now. Also have to do ANOTHER deposit to VS via neteller in order to withdraw WTF this is total BS!! I lose out with fees etc... It's all a money grab!! FUMING!!!
     
  34. Nov 19, 2017
  35. loff

    loff Newbie member

    Location:
    Australia
    Yep videoslots are so over rated in my opion! Took me weeks to get verified and about 15 documents, never had that much hassle at any other casinos, bitstarz is good give that a go, they verified my docs in about 2 mins and a had a withdrawal in my skrill account in 15 seconds!
     
  36. Nov 19, 2017
  37. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South


    I'm pretty sure these are standard rules that casinos have to adhere to. At least the respectable ones. You can only withdraw to same method you deposited with. So if you deposited by credit card and your credit card doesn't accept your payment...you will have to use another method but first you have to make a deposit with it. Rizk, betat, guts, slotsmillion all have the same rule.

    And I'm also pretty sure it's also a standard rule that you have to at least wager 1x your deposit in order for you to withdraw...this is to avoid money laundering...
     
  38. Nov 19, 2017
  39. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    I'm an Australian resident so can't play, can't wager, am trying to withdraw the money I put into the casino in which I couldn't even play at anyways. And I have to use skrill or neteller as won't send me a cheque or do a wire transfer or revert my money back to my card. Grrr
     

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