Casino Complaint Nordicslots.com - closed my account / refused to pay without a reason

Pigolo

Dormant account
PABnoaccred
Joined
Mar 14, 2014
Location
Finland
Made an account to Nordicslots.com (
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) on 1oth of March.

Deposited 100€, got instant deposit bonus and balance was 200€.

Played roulette, won 300€.

Went to play some slots, played some time, logged out with 295€.

Next day, account was closed. After query, found out the reason was: bonus abuse.

NOTE. Did not even try to withdraw anything.

After several emails and me complaining about the situation - the casino managers result was to close my account for good (reason: several accounts from same ip) and return me the initial deposit of 100€ (which by this day hasnt yet shown up on my bank account). I have never made another account to nordicslots.com so this what they accused me of was totally nonsence.

Now, im waiting my deposit back and they have closed my account for good.

You can check out their bonus terms, the main thing is that only winnings can be withdrawn.
 

sigothx1

Dormant Account
Joined
Sep 30, 2013
Location
England
Read there terms, "In the event of any type of bonus abuse, as such shall be determined by NordicSlots.com, we reserve the right to discontinue the player's NordicSlots.com membership and prevent the player from accessing NordicSlots.com in the future."

You signed up to this term, so technically speaking they haven't done anything wrong, however more information is needed, Most site do not allow roulette for sign up offers, and if they do, They dont count towards wagering, What were you betting on roulette? some casinos will ban you for placing high wagers on even bets for the sole purpose of doubling your bankroll before lowrolling the wagering requirements, I couldn't see any term preventing roulette, so you shouldn't have been banned for just playing it, it could be your betting pattern,

With that said, they have banned you for multiple accounts, Usually a PAB would confirm this but they are not accredited here, im not sure if max can help, My advice is if you genuinely don't have multiple accounts, pm max to see if a pab is possible, if you have more than 1 account just leave :/ im very interested in what bets you made on roulette however.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
does anyone else in your house or who shares the same ip have an account there as it does not say you have multiple accounts it says multiple accounts from same ip address
 

Pigolo

Dormant account
PABnoaccred
Joined
Mar 14, 2014
Location
Finland
Since nordicslots did not have any terms concerning how can I play, I played roulette with 2x100€ bets on the "2 to 1" slots. Got a hit on the other and won 300€.

I noticed the part of the terms which allows them to cancel everything etc, but if casinos do that kind of things to their customers - who is willing to play there and how can you trust them if they decide to decline for example your "MEGA JACKPOT 100.000 USD".

Unfair I say.

And No, I have not created multiple accounts, ever. And no, my girlfriend who resides in same address, doesnt surely play :)
 

sigothx1

Dormant Account
Joined
Sep 30, 2013
Location
England
how many of the 2/1 bets did you place? What you have to think is, with that bet, your getting around a 65% chance of making 33% of your initial deposit, It may sound strange to you, but casinos hate this, it looks like abuse to them, you take a 200% match to place big bets to get a much bigger bankroll THEN swap to slots to meet the wagering, do i think that term is fair? No, they should like most, ban any table game in the t's and c's which would stop AP/bonus abuse, alas they havent, and here we are, pm max and see what he says.
 

Pigolo

Dormant account
PABnoaccred
Joined
Mar 14, 2014
Location
Finland
There are total of 3 1to2-slots, I put 100€ in two of them yes.

Yes, understand their concern - but the most annoying thing in this situation is, they did not forbid it in their terms and accused me of breaking their terms which I did not. And the other thing was the multiple accounts which I also do not have.

Thanks for help, Ill have to pm Max :p
 

sigothx1

Dormant Account
Joined
Sep 30, 2013
Location
England
So, You deposited 100 euro, got a match, played 3 bets of 2/1 giving you the edge on the bet every time, now you have 600 euro, only 100 of it was yours remember, The casino wont like this, As they will think "if he didnt take a bonus, he couldn't have played 200 per spin, therefore he has abused the terms" and closed your account, However! they stated it was for multiple accounts, and if that is false, then they have given you misinformation which to me would mean they should re-open your account, see what max says, if he cant do anything then unfortunately your on your own sort of thing, other members ( kasinoking ect, ) has contacts at various places but they may not be able to help.

im sure you know this already, but next time use an accredited casino, the terms are clearer and they have reps that will answer you.
 

naththo

Dormant account
Joined
Jul 24, 2011
Location
Adelaide, South Australia.
Yeah I am with you there, if it is not accredited then thats the problem you are having at the moment. So pm max to get some advice would be good time to do now. I don't think rushing into PAB will do anything good. Just wait until you make sure all deposit you put in has return to your bank account. If no return to your account within 5-10 business day then go ahead with PAB would be good time to. But keep in mind bonus abused will not be tolerated by most of casino, even accredited or non accredited. Be sure to read all T/C carefully, especially Bonus T/C sections. Make sure you don't miss some of very important part of T/C you should be reading. The bet you have done was norty and that is an abuse to the system. Please don't do it again. Just do the right thing next time.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Who says they didn't give a reason for not paying you. Several accounts from same ip address. I believe it more than likely that each account claimed the same signup bonus. If you are saying you don't have multiple accounts you can Pitch a bitch and the casino will need to show that several accounts stemmed from the same ip address. As for the money showing up in your bank account it usually takes a few days but considering you exchanged several emails with the casino manager after your deposit on 10 March which is a Monday the casino probably promised to return your deposit near the end of last week so it might be until Tuesday that the balance shows in your account.
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
the comparison with the Mega jackpot payout is wrong IMO, cos that's not a 2-1 roulette bonus abuse in any way.

wonder why casinos cannot make terms a little more specific as to sample bet sizes etc so that all in not left to discretion and interpretation....
 

alexking12k

Dormant Account
Joined
Nov 7, 2013
Location
Los Angeles, CA
how many of the 2/1 bets did you place? What you have to think is, with that bet, your getting around a 65% chance of making 33% of your initial deposit, It may sound strange to you, but casinos hate this, it looks like abuse to them, you take a 200% match to place big bets to get a much bigger bankroll THEN swap to slots to meet the wagering, do i think that term is fair? No, they should like most, ban any table game in the t's and c's which would stop AP/bonus abuse, alas they havent, and here we are, pm max and see what he says.

It's funny how casinos have no problem taking our money; however, when we win they accuse us of fraud. Really, who cares how you bet? You play to win, not to give your money to the casino. When they win they keep our money. When we win, they should pay us. Simple as that!
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
No casino allows you to play bets of that proportion with bonus funds - that is clearly AP/abuse. Regardless of that, multiple accounts from the same IP is a serious allegation by the casino and on both scores they can shut you down and refund deposit. No foul there, the deposit is being returned and you signed for the terms.
Max can PAB to any casino accredited or not, unless on the no-can-do list. It's all down to whether the casino chooses to participate. Most do as they recognize the CM brand and reputation.
In this case I don't believe PAB will achieve much unless the casino is fabricating all it's evidence. Usually though it's the player who does this. Unfortunately we see it all too often on here.
 

spoton

Dormant Account
webmeister
Joined
Dec 28, 2011
Location
Right behind you
This is a casino owned by the same guys as 7red.com and a few others, and actually they do make a point about not having alot of rules connected to their bonuses. According to the terms you are free to make a deposit, claim the bonus, bet once at blackjack and then to withdraw. Everything else than the bonus ammount though, that is remoed upon withdrawal. If it's under 180 or so euros they do however charge a 10 euro fee I believe.

And if a player wants to take advantage of that he should be paid even if they want to close his account.

Have you taken a bonus with at any other casino belonging to this group? There is no term against it though.

You should PAB though, they do surely promote themself a bit here in Norway, and I doubt they want to lose their reputation over such a case.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
It's funny how casinos have no problem taking our money; however, when we win they accuse us of fraud. Really, who cares how you bet? You play to win, not to give your money to the casino. When they win they keep our money. When we win, they should pay us. Simple as that!

I think you could use some more education regarding bonuses and how they affect the house bottom line.

If casinos allowed players to bet how much they like on what they like, they would go broke in a month. Either that, or there wouldn't be a bonus above 10% available anywhere.

Sometimes we forget that bonus money isn't ours to begin with, so we shouldn't be affronted by the operators insistence that we play by their rules when we take one. If one doesn't like the terms, one shouldn't take the bonus.

FYI, breaching bonus terms is NOT fraud, and nobody here is suggesting otherwise. Creating multiple accounts to claim bonuses to which one is NOT entitled probably IS fraud (obtaining a financial advantage by deception, using a false identity, etc etc).

Multiple accounts using the same IP is a HUGE no-no everywhere. Only a total newb may not know this if they haven't read the terms, and the OP appears to be no newbie.

Pretty clear case of "tough luck....nice try" from where I'm standing.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
There are total of 3 1to2-slots, I put 100€ in two of them yes.

Yes, understand their concern - but the most annoying thing in this situation is, they did not forbid it in their terms and accused me of breaking their terms which I did not. And the other thing was the multiple accounts which I also do not have.

Thanks for help, Ill have to pm Max :p

This is what casinos call "bonus abuse". You have covered 2 of the 3 slots with 100 bets, won, and then switched to slots, presumably at much lower bets, to complete WR. On it's own, there are a few casinos that might let this go, but most will call foul and refund the deposit; 32 Red would impose a punitive WR on the 200 win and let you keep it.

However, many accounts from the same IP would make this tactic pretty effective, more or less guaranteeing a profit for the player(s) concerned, and even the most lenient casinos would not let this go.

They may not call it multi accounting, but it's what they mean.

If possible, PAB about the accusation of several accounts from the same IP, forget about arguing whether or not this betting strategy is allowed under the terms for now.
 

Pigolo

Dormant account
PABnoaccred
Joined
Mar 14, 2014
Location
Finland
Got the deposit back

Hi all, and thanks for replying.

I got the deposit back today - so now the main issue is the closing of the account with a reason that is not true and the taking of the winnings.

I made a pitch a bitch of it - don't know if it will solve anything but just would be nice to get things solved as I still have a feeling havent done anything wrong in this case.

Some customer service-guy (called Victor if I remember correctly) said there was 3 days between the creation of the accounts. I made my account on 10th and on 7th havent even heard of Nordicslots. And certainly did not make another account while trying to solve the reasons of the closure of the account.

Hoping I get some answers.
 

Pigolo

Dormant account
PABnoaccred
Joined
Mar 14, 2014
Location
Finland
This is what casinos call "bonus abuse". You have covered 2 of the 3 slots with 100 bets, won, and then switched to slots, presumably at much lower bets, to complete WR. On it's own, there are a few casinos that might let this go, but most will call foul and refund the deposit; 32 Red would impose a punitive WR on the 200 win and let you keep it.

However, many accounts from the same IP would make this tactic pretty effective, more or less guaranteeing a profit for the player(s) concerned, and even the most lenient casinos would not let this go.

They may not call it multi accounting, but it's what they mean.

If possible, PAB about the accusation of several accounts from the same IP, forget about arguing whether or not this betting strategy is allowed under the terms for now.

Nordicslots did not have any WR´s, only reguirements was that only winnings can be withdrawn.
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Im with the player on this if he didnt have multiple accounts . I couldnt find anything on their terms about betting limits per hand/spin. The comment that no casino allows this is not true in this case, since they dont have a term regarding max bets. The casino also dont have any wagering requirements just that bonus is not withdrawable.
 
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