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Nordic bet dont give bonus, offered by email

Discussion in 'Casino Complaints - Bonus Issues' started by aolegf, Feb 18, 2013.

    Feb 18, 2013
  1. aolegf

    aolegf Full Member PABnononaccred PABnonaccred

    Occupation:
    finance
    Location:
    Latvia
    Recivi email: 100% bonus and a Free Spin a day!

    Hi olegs! Over the next four days we have a double treat for you! Not only are we offering you a 100% deposit bonus up to €10 every day, we're also giving you a Free Spin on that day's featured game. Whoever secures the biggest win each day with their Free Spin wins a massive €250. Today's game is Disco Spins, enter bonus code NG22 before depositing.

    Have deposited with this code and .... no bonus.
    support:

    Hi, my name is Henrik.
    Henrik: NG22 bonus is unfortunately only for customers from Sweden, Norway and Finland.
    olegs: ok,but why you send me this email?
    olegs: and I have deposited because you offer this bonus
    olegs: I have forwarded original email, this was sending for my account
    Henrik: unfortunately it is stated in the terms and conditions that its only for Sweden, Norway and Finland
    olegs: can you than send my deposit back without playing?
    Henrik: unfortunately we can not do that
    olegs: ok,I will post this issue on casinomeister forum
    olegs: and how I can get my money back?
    Henrik: the minimum pay out via skrill is 25 euro
    'olegs' disconnected ('Concluded by End-user').


    have lost my deposit.

    Nordic bet - why send promotions, what I cant get?
     
  2. Feb 18, 2013
  3. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    LOL, so they send a mail and offer you a bonus deposit and when you do the deposit they say no no. Then why even offer your customers bonuses if you can't deliver? :what:
     
  4. Feb 18, 2013
  5. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I received a bonus offer (not the same as the one you got) as well however the terms are clearly posted, not sure the issue they always post the terms, here they are on the email at the bottom:



    Terms and conditions
    1) Bonus and winnings must be wagered 25 times before being withdrawn.
    2) Wagering on Roulette or Black Jack will not count towards the wagering requirement.
    3) Only wagering on slots will count towards the wagering of this bonus.
    4) The players have 1 day to claim the bonus. The bonus need to be wagered in 7 days.
    5) The Bonus can be used on any games displayed under 'Games'
    6) Only players from Finland, Norway and Sweden are eligible for this bonus.
     
    1 person likes this.
  6. Feb 18, 2013
  7. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    I have a similar mail and I don't find anything about only players from Finland, Norway and Sweden. The point is why send a bonus offer to someone that does not live in Finland, Norway and Sweden.
     
  8. Feb 18, 2013
  9. chuzzleaddict

    chuzzleaddict On a Break

    Occupation:
    Hospitality Manager
    Location:
    Second star from the right... & straight on til mo
    Shady conduct from them! :eek:
    They should have given you your depo back in light of the fact that they caused the misunderstanding by sending you the email.

    Love the use of the "OK I'll post this on Casinomeister" when in live help, a fave of mine ;)
     
  10. Feb 18, 2013
  11. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    It is very deceiving even if they do list in the terms that only certain locations are elgible. How often do people really read the terms on a deposit bonus before depositing? It certainly is wise to do such, but I for one am pretty familiar with what I am going to get in terms of playthrough. I guess I better pay closer attention for fear of claiming a bonus that is only redeemable by Females.
     
  12. Feb 18, 2013
  13. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    Terms and conditions

    Only wagering on slots with the letter A and D will count towards the wagering of this bonus.

    The players must be females and have a brah size of minimum D.

    Only players from Finland, Norway and Sweden are eligible for this bonus.
     
  14. Feb 18, 2013
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    There were only six terms to read.

    If one won't take the 30 secs to read them one is asking for trouble.
     
    1 person likes this.
  16. Feb 18, 2013
  17. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam

    This reminds me of one of Sevent777's posts. :D

    IMO NordicBet should have paid back the OP's deposit OR at least offer an alternative bonus.
     
  18. Feb 18, 2013
  19. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    This is usual thing in online gambling :p
    I am get everyweek 2-3 emails from slotocash, good bonuses, but i know that i bonusbanned(due my country). So np. Also, i suggest op just contact nordicbet rep, i am 100% sure he will resolve it without any problems and questions.
     
  20. Feb 18, 2013
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I should add that it is just plain lazy for an operator to send out emails to ineligible players.

    How hard is it to filter emails by country and eligibility?

    It doesn't change the fact that the terms were clearly stated and even a cursory glance would have alerted the reader to the eligible countries.
     
    2 people like this.
  22. Feb 19, 2013
  23. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    If the op could post the email it may help, Nordicbet have been sending me a few emails with bonuses and all you do is click the Claim Bonus button, it opens up Nordicbet, you login and the deposit window pops up where you make your deposit there are no t&c listed.

    Nordic bet dont give bonus, offered by email: Nordic.jpg,Feb 19, 2013

    as you can see in the image it does say that t&c apply but its not even clickable and as i mentioned above once you click claim, login they are still not shown as the deposit window pops up for you to deposit.

    *I have not tried to claim any so I may or may not be eligible, just stating what happens*
     
    Last edited: Feb 19, 2013
  24. Feb 19, 2013
  25. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    They are tricking customers with this. Its plain and simple.
    They even have your name written on the email.

    In my opinion this is equivalent of customer support giving you a deposit bonus
    and 10 minutes after depositing the management removes it because you are from bonusbanned country.
     
  26. Feb 25, 2013
  27. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    I've been caught out a few times like that with various casinos. Emailing me, addressing me by my first name and offering me bonuses which I've tried to take up and then 'hello' its for certain countries only:mad:

    Yes, we should check terms before going there but honestly the majority of the time - your'd think well you are obviously entitled to it since you received the email and it was literally addressed to you:what:

    Anyhooo I cant see why it seems everyone else seems to get offered bonuses from Nordic and I dont and Im in that casino at least twice a week:eek:

    Crikeys Im bitchin:rolleyes: lol! Ignore all that :)
     
  28. Feb 25, 2013
  29. NordicBet

    NordicBet Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi everyone,

    This was a manual mistake on our end loading the segment, which we are sorry for. In total 76 people received the email in error. I informed our support to credit the bonus to those affected, should any of them try and redeem it.

    I have been in contact with OP through PM and as far as I understand he was satisfied with the outcome.

    Robin
     
    5 people like this.
  30. Feb 26, 2013
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    One way around this in future would be for players to be able to enter the code and THEN deposit. If they turn out to be ineligible, they should get an error message after entering the code, but before making their deposit. They can then make an informed choice as to whether to carry on and play anyway, rather than feeling they have been had by a bait & switch. In fact, the current method would be illegal under UK law, something that will become much more important when the new point of consumption rules come into effect. The practice of making a stock email appear to be a personal invite, and then claiming the customer cannot have the offer, is expressly forbidden under the newest incarnation of the unfair business practices legislation.

    I would not be surprised if Nordicbet closed altogether to UK players when the new rules come into force, as clearly we are not in their target market, and it would seem a waste of resources for Nordicbet to apply for a UK license, and then have to deal with all the record keeping, tax collecting, etc involved.
     

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