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noone wants to know at 3dice

Discussion in 'Casino Complaints - Bonus Issues' started by weedebs, Oct 10, 2010.

    Oct 10, 2010
  1. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    I have been a loyal member to 3dice for a few years now and the staff have always been very kind - when i win i gift people and sponsor tourneys which i love doing - i love being able to share with my good friends, however over the past while I have noticed that there is hardly any playime - i deposit at least 400 avergae per week but when the chips are down noone seems to want to know, I deposited over 700 from friday - 2 days ago - and am told that due to my % in last 30 days there is 'no room' to get any comp. Now maybe i am naive but I belive a casino can do whatsoever they wish. I am told i have x amount in bonuses, but bear in mind the CM wins and the loyalty bonuses are due the the money I have spent. I wasnt asking 3dice to give back fortunes, but just to be a bit sympathetic to my losses over the last few days instead of throwing figures at me and while they are probably making sense, all i see are the deposits constantly. I am not a high roller i play minimum bets and now and again maybe go up slightly so i cant understand how i cannot even get playtime. I dont mind losing a few bucks if i get a chance to play and have fun. I have emailed support and again i get back % and figures and even when i explain that i have played through a fortune from friday - it seems that doesnt matter. On a positive note the support staff have been brilliant to me and I know their hands are tied, but I feel I have no other option than to use this forum as noone else seems to want to listen to me
     
  2. Oct 10, 2010
  3. mistertee

    mistertee Experienced Member

    Occupation:
    retired
    Location:
    Lousy-ana
    same here ! very little or no playtime, and the last time i asked for a comp i was also told no room for one ! I have also shared my winnings in the past sponsoring many tourneys ! Last night i had a little playtime but still not enough !! lol
     
  4. Oct 10, 2010
  5. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Eventually you will find a casino that appreciates you, keep looking.
     
  6. Oct 10, 2010
  7. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    To be honest I would have dreamed of leaving as I love the people here who have become my friends and the support staff who put up with me moaning lol but to be honest i dont think I would play at another one :(
     
  8. Oct 10, 2010
  9. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    So then why start the thread? If you feel like your aren't appreciated, but yet don't want to play at another casino?

    Ohhh...it's the magical "friend" thing.

    Trust me and other gamblers there are many many many other casinos to play at...especially if you are not from USA, and I see you are not.
     
  10. Oct 10, 2010
  11. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    Im from sunny UK, anyways can you recommend a good place to play?
     
  12. Oct 10, 2010
  13. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    I got that a few times as well. I would lose 300 or 400 in one nite and would ask support for a little charity......they would tell me sorry but your % over the past 30 days is too high for a comp. Even though I wasnt ahead over the past 30 days....but we as gamblers dont care about the last 30 days if we lose alot in one nite, right?

    Anyways, I suggested to the support staff that it probably wasn't a good idea for me to play for the next 29 days. Then after 29 days I could go back and ask for a comp.....and my % over the past 30 will look like shit from that one crappy night and I would definately have room for that comp:lolup:
     
    2 people like this.
  14. Oct 10, 2010
  15. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    I cannot play here :(...but my first recommendation would be 32red..Also when I was allowed to play at Playtech, I really enjoyed them, but I haven't played in so long I don't know who to recommend? Maybe there is some under the accredited list.

    You are lucky being from UK...you have any choice of casinos. Why not just try a few small deposits at a few different places and see which one/s you like? :thumbsup:
     
  16. Oct 10, 2010
  17. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    Many thanks to you i will have a look about :)
     
  18. Oct 10, 2010
  19. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    TOO RIGHT LOL !!! I dont look past last week when i lost a flippin fortune
     
  20. Oct 10, 2010
  21. feasiblecash

    feasiblecash Dormant account

    Occupation:
    sales
    Location:
    uk
    hi weedebs its feasible... you may remember me
    anyway i was getting no play time hardly so i have given up trying at 3dice... i dont mind losing as long as i get a decent amount of playtime.. my response was go for the tournies but they are seriously hard to win nowadays with so much competition from all the newbies.

    i play at 32red(someone mentioned them) and last week i complained about losing really fast on one of there slots and they did not give me a small gift they actually refunded my whole months deposits(usual wr but who cares at least i played a while lol) and to be honest i was not expecting anything.. in fact i was nervous even complaining lol...

    anyway i hope you get to be appreciated and its great to catch you on here tc
     
  22. Oct 10, 2010
  23. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    Elloooooooooooo stranger may i should follow behind you and give 32 red a try - ty babes and its good to hear from you - my Mum Zenetia says hi by the way she is beside me lol
     
  24. Oct 10, 2010
  25. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    What is this percent thing you guys are talking about? I can't really say much on 3dice as I've not played enough to even earn 5.00 in comp points...lol
     
  26. Oct 10, 2010
  27. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast

    They work out the % u have deposited against withdrawals :)
     
  28. Oct 11, 2010
  29. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    Restored Faith

    I have to say 3dice came through this morning, Anna personally sorted this out and as i said in previous thread this was not personal to support staff as they have always helped, so my faith in the 'personal touch' has been restored

    ty Anna
     
  30. Oct 11, 2010
  31. sparkles

    sparkles Experienced Member

    Occupation:
    home ex
    Location:
    The bottom of the Garden
    Glad

    you got it all sorted Deb. Big Congrats on your huge Tut win tonight, I guess that will have helped to make up for it.

    I know how it can suck to lose, I think Ive been at about 85% for the last 50 days +, but hopefully things will turn around soon.

    Certainly makes me positive to see the big win youve had tonight.

    And yes Anna Rocks!
     
    Last edited: Oct 11, 2010
  32. Oct 13, 2010
  33. missmichelle

    missmichelle Meister Member

    Occupation:
    homemaker
    Location:
    Tucson AZ
    I'm glad to hear you got it straightened out. Anna is the absolute best. I feel like I am always taken care of at 3dice. I guess we all look for different things.

    Lots of luck to you!

    Michelle
     
    1 person likes this.
  34. Oct 14, 2010
  35. mecan49

    mecan49 Full Member PABnonaccred

    Occupation:
    accountant
    Location:
    usa
    Glad u got it worked out too! My questions is I have played at 3dice going on almost 2 yrs and have never asked for a comp! I am a small depositer though! :D
     
  36. Oct 14, 2010
  37. butterflyboogie

    butterflyboogie Senior Member MM

    Occupation:
    Making Money
    Location:
    Casino Oblivion
    Still No Wins

    I am glad that things worked out for you. I have gone from Gold ** down to Silver ***** and the only reason I am that is because they only take one star back at a time. I have deposited over 3k in the past 2 months and have not won one single thing. I keep hoping that things will change but they have not...my percentage is in the low, low 80's....if even that much now. I can not get it to turn around so I have done a 180 degree turn and have slowed down on my depositing quite a bit. I do play every night somewhere however not here as much. As far as being comp'd they have been good to me, however, it does not take the place of a win to restore some of what you lost. I put $35 in another casino the other night just to see what it would do and won over $600, then did it again 2 days later, the same amount and got it up to around $300. I didn't cash that one in but I played and played. I have not gotten decent playtime at 3Dice in over 2 months. I do like the people, the reps and the quick pay but the problem is that wins are so rare one has to question the rest. Hopefully one day soon on one of my "small" deposits it will turn around and I will win again (just get money back), however, if I don't then I will eventually stop playing there period.
     
    1 person likes this.
  38. Oct 14, 2010
  39. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I can relate to this very well. This was one of 3 casinos left on my computer last week...I said after four back to back deposits if I do not catch anything by the last deposit, I will close my account. Well, my account is closed.
    I felt the same here too but I felt I was being "taken" not taken care of these last few months...as you said..we all look for different things...and one is not being taken "advantage" of anymore for me.


    .
     

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