Noob question, ECOGRA and IBAS, same same or different?

5436doll

Newbie member
Joined
Mar 3, 2018
Location
United Kingdom
Hi all, quick basic question to the floor.

Are (as I suspect) IBAS and ECOGRA similar organisations and if so, having been unsuccessful with a complaint against a site via ECOGRA is it worth (or infact possible) to make a complaint for the same incident through IBAS a few months later?

Is it just stirring the same pot or a different angle?

Cheers in advance x
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
ibas was well known for bookies , ecorga setup via micro gaming early days both do the same thing in affect , but if you can your better doing a PAB here its far better )) contact Maxd ;)
 

5436doll

Newbie member
Joined
Mar 3, 2018
Location
United Kingdom
ibas was well known for bookies , ecorga setup via micro gaming early days both do the same thing in affect , but if you can your better doing a PAB here its far better )) contact Maxd ;)

Thanks for the reply, I feel it’s prob a closed book but I suppose there’s no harm in trying.
It’s a similar case as to others with broken bonus rules though I wasn’t aware I had accepted a bonus at the time, only discovering I had in online chat after not being able to withdraw winnings.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
IBAS and eCOGRA are very different organizations that are (these days) attempting to do more or less the same thing: function as officially certified ADRs (Alternate Dispute Resolution) for UK licensed casinos. IBAS is a comparatively large operation that has become known for taking rather a long time to process cases, eCOGRA is a much smaller group. IBAS handles many thousands of cases per year, eCOGRA does hundreds of cases (possible low thousands, don't know since I believe it's been a while since they divulged those numbers).

Having a case done at one does not normally exclude the other UNLESS it's a complaint from a UK citizen about a UK licensed casino. In that situation I believe each will decline to accept a case where the other has already given a decision (as is required by UKGC rules, if I remember correctly).

@ 5436doll : I see you're in the UK. If your complaint is against a UK casino there is a very good chance the casino will not talk to us about your case and per UKGC rules they are under no obligation to do so. We'll help you if we can but you need to know that there's a distinct possibility that our hands will be tied. If the casino lists an ADR in their Terms -- and if they are UK-licensed the UKGC rules requires that they do so -- then you may have no choice but to deal with the named ADR and only the named ADR. Yup, that sucks but them's the UKGC rules.
 

5436doll

Newbie member
Joined
Mar 3, 2018
Location
United Kingdom
IBAS and eCOGRA are very different organizations that are (these days) attempting to do more or less the same thing: function as officially certified ADRs (Alternate Dispute Resolution) for UK licensed casinos. IBAS is a comparatively large operation that has become known for taking rather a long time to process cases, eCOGRA is a much smaller group. IBAS handles many thousands of cases per year, eCOGRA does hundreds of cases (possible low thousands, don't know since I believe it's been a while since they divulged those numbers).

Having a case done at one does not normally exclude the other UNLESS it's a complaint from a UK citizen about a UK licensed casino. In that situation I believe each will decline to accept a case where the other has already given a decision (as is required by UKGC rules, if I remember correctly).

@ 5436doll : I see you're in the UK. If your complaint is against a UK casino there is a very good chance the casino will not talk to us about your case and per UKGC rules they are under no obligation to do so. We'll help you if we can but you need to know that there's a distinct possibility that our hands will be tied. If the casino lists an ADR in their Terms -- and if they are UK-licensed the UKGC rules requires that they do so -- then you may have no choice but to deal with the named ADR and only the named ADR. Yup, that sucks but them's the UKGC rules.

Thanks for the detailed reply, yeah I think the change in management at the casino (21.co.uk) is probably why their ADR has changed from ecogra to IBAS.
I think they were Malta based but now being Leovegas may be something different?
I’d imagine it’s not a situation where retrospective claims will be successful.

Cheers for the explanation.
 

G1000

Newbie member
PABnononaccred
Joined
Jun 6, 2017
Location
Uk
Out of interest, does anyone think decisions made by ADR’s will now be more in favour of the client following the CMA ruling?? This effectively said that some casinos were including terms and conditions regarding bonuses which were effectively breaking the consumer protection act.

Wondering if this will assist cases which are now going through?!

More details here if you have a spare 20 mins

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