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non payment

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Carly benson, Jun 29, 2015.

    Jun 29, 2015
  1. Carly benson

    Carly benson Dormant account

    Occupation:
    bookkeeper
    Location:
    Nova Scotia, Canada
    Has anyone had trouble with withdrawals from Red Flush? I did a withdrawal on May 28th and still have not received any money. I keep getting the run around with the following excuses - withdrawal method unacceptable, verification required, verification unacceptable, verification supplied not in color, backlog in doing verification, weekends and holidays causing delays, 24-72 hours wait time!
     
  2. Jun 29, 2015
  3. conker

    conker CM Advisory Group admin - Meister Minions Manager CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    1 person likes this.
  4. Jun 29, 2015
  5. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    You are indeed a patient person . I cant think of anything else except this is a runaround if I ever saw one!! Time for a PAB! Good Luck!
     
  6. Jun 29, 2015
  7. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Carly I see you posted to the Reps Profile Comments. Try sending him/her a Private Message HERE

    For future reference, the Private Message link is to the left side on the Rep's page.

    Good luck.
     
    1 person likes this.
  8. Jun 29, 2015
  9. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi Carly

    We are looking into the issue and I will contact you as soon as I have a reply.

    Regards

    Wim
     
    1 person likes this.
  10. Jun 29, 2015
  11. Carly benson

    Carly benson Dormant account

    Occupation:
    bookkeeper
    Location:
    Nova Scotia, Canada
    Thanks
     
  12. Jun 30, 2015
  13. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi Carly

    I had a look at your account and found that a number of issues delayed the payment of your withdrawal.

    Firstly when you requested the withdrawal, you did not have a registered Preferred Method of Payment which we requested on 4 June. However, after not updating it by 24 hours later, the withdrawal was credited back to your casino account.

    We also requested KYC documentation from you which was only received on 18 June but we found that the Utility Bill was not in your name which we then requested. We received this on 24 June and the documentation was verified.

    The withdrawal you made after this was processed via eCheck and should be in your account within the mandatory 5 to 7 business days.

    I sincerely apologise for this unusual delay.

    Regards

    Wim
     
    1 person likes this.
  14. Nov 6, 2015
  15. Gambler140

    Gambler140 Full Member

    Occupation:
    Contractor
    Location:
    Australia
    I've been playing at this casino for a couple of years and I was mucked around a bit by them during the verification process with a lot of back and forth with emails for what I thought at the time were fairly petty excuses requiring me to resend documents. But eventually it was all sorted out and they were satisfied.
    But I must say that since then, I have had no trouble with any of my cashouts and Redflush is now one of my favourite casinos.

    Not sure if this is of any help to you, just saying :)
     

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