Casino Complaint Non-payment after redeeming Loyalty Points - Casino Grand Bay

winegirl

Dormant account
Joined
Jan 10, 2013
Location
NC
I've spent thousands of dollars at Casino Grand Bay. After redeeming some Loyalty Points, I played for hours and hours on the slots. I finally won something decent and made a withdrawal of $2,361.00. Upon redeeming the Loyalty Points the message states that you may withdrawal any amount won which is above the Loyalty amount credited. The Loyalty amount will be forfeited and the rest may be cashed in. Well, it appears they are NOT adhering to this. Out of $2,361.00 cashed in, they only paid $143.00 and took the balance of it. To me this is FRAUD!
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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I've spent thousands of dollars at Casino Grand Bay. After redeeming some Loyalty Points, I played for hours and hours on the slots. I finally won something decent and made a withdrawal of $2,361.00. Upon redeeming the Loyalty Points the message states that you may withdrawal any amount won which is above the Loyalty amount credited. The Loyalty amount will be forfeited and the rest may be cashed in. Well, it appears they are NOT adhering to this. Out of $2,361.00 cashed in, they only paid $143.00 and took the balance of it. To me this is FRAUD!

It stinks and it's predatory. Can you copy and paste the T&C's that specify this? This is rogueish behaviour. Makes the whole loyalty system pointless.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I've spent thousands of dollars at Casino Grand Bay. After redeeming some Loyalty Points, I played for hours and hours on the slots. I finally won something decent and made a withdrawal of $2,361.00. Upon redeeming the Loyalty Points the message states that you may withdrawal any amount won which is above the Loyalty amount credited. The Loyalty amount will be forfeited and the rest may be cashed in. Well, it appears they are NOT adhering to this. Out of $2,361.00 cashed in, they only paid $143.00 and took the balance of it. To me this is FRAUD!

Something is not right.

Either CGB are applying terms that don't exist, OR the OP is not telling us the whole story.

Winegirl....did you have any money in your account when you claimed your loyalty points? How much credit did you receive?

The only way I can see the casino confiscating winnings is if a max withdrawal applies to loyalty points.....which MIGHT be the case as they consider loyalty point redemption as a "bonus"...although I cannot see anywhere on the site where a max cashout applies, except for "no deposit bonuses" which are capped at $150.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is the notorious Grand prive group. They sent me a coaster for my coffee cup last year through the post.

They often pull stunts that can be viewed as predatory or rogue, just ask the affiliate community.

I played for a while when they were Microgaming and decided to target the UK after banning UK players for some time. Early on, I saw an advert for a scoreboard slots wagering tournament that never happened, and after one decent win, and shortly after I had a phonecall from them that suggested I was being viewed as potential "VIP Material", I suddenly started encountering errors with their promotional interface. Live chat said it was merely a technical problem and there was no question of me not being eligible, but they were lying. They had given me a bonus ban within days of that phonecall from their host, but bodged it so that I still got the offers by email and in the lobby. I quit playing there and then.

Some time later, they offered me a free chip. After I took it, they contacted me and offered another deposit bonus. After I took that, it was another chat with a host where all sorts of promises were made, and I told them that because of what happened last time, they would have to work hard to win my trust. Yet AGAIN they tried to trick me, as after making the agreed deposit (and losing it all), the promised regular offers never came, and again I eventually uninstalled the casino.

Next thing I hear is the row about the overnight flit from Microgaming to something I had never heard of before, shortly followed by the row with affiliates where they lied that all 5 casinos were closing for good, and hence no more revenue would be generated for affiliates. Whilst telling affiliates one thing, players were getting a different story, being asked to sign up at new casino (the motive being to bypass affiliates). When another player started a thread about this, they were told to remove it as the existence of this new casino was supposed to be a secret (they didn't want affiliates finding out obviously).

Now, years later, they are still up to the same tricks, but many players are not aware of their shady past, and so end up getting shafted.

By all means fight hard for the remaining balance, but learn the lesson and steer clear of Grand prive properties, including the ones they pretend are nothing to do with the group (Big Dollar, Villa Fortuna etc - if they are still around).
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
This is the notorious Grand prive group. They sent me a coaster for my coffee cup last year through the post.

They often pull stunts that can be viewed as predatory or rogue, just ask the affiliate community.

I played for a while when they were Microgaming and decided to target the UK after banning UK players for some time. Early on, I saw an advert for a scoreboard slots wagering tournament that never happened, and after one decent win, and shortly after I had a phonecall from them that suggested I was being viewed as potential "VIP Material", I suddenly started encountering errors with their promotional interface. Live chat said it was merely a technical problem and there was no question of me not being eligible, but they were lying. They had given me a bonus ban within days of that phonecall from their host, but bodged it so that I still got the offers by email and in the lobby. I quit playing there and then.

Some time later, they offered me a free chip. After I took it, they contacted me and offered another deposit bonus. After I took that, it was another chat with a host where all sorts of promises were made, and I told them that because of what happened last time, they would have to work hard to win my trust. Yet AGAIN they tried to trick me, as after making the agreed deposit (and losing it all), the promised regular offers never came, and again I eventually uninstalled the casino.

Next thing I hear is the row about the overnight flit from Microgaming to something I had never heard of before, shortly followed by the row with affiliates where they lied that all 5 casinos were closing for good, and hence no more revenue would be generated for affiliates. Whilst telling affiliates one thing, players were getting a different story, being asked to sign up at new casino (the motive being to bypass affiliates). When another player started a thread about this, they were told to remove it as the existence of this new casino was supposed to be a secret (they didn't want affiliates finding out obviously).

Now, years later, they are still up to the same tricks, but many players are not aware of their shady past, and so end up getting shafted.

By all means fight hard for the remaining balance, but learn the lesson and steer clear of Grand prive properties, including the ones they pretend are nothing to do with the group (Big Dollar, Villa Fortuna etc - if they are still around).


I'm sure your high roller stories are very interesting, but it's not really what the OP is talking about.

If the OP would answer the few questions I asked, it might paint a clearer picture of what the problem actually is....as it stands, it doesn't sound right to me, regardless of GP's shady past.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I'm sure your high roller stories are very interesting, but it's not really what the OP is talking about.

If the OP would answer the few questions I asked, it might paint a clearer picture of what the problem actually is....as it stands, it doesn't sound right to me, regardless of GP's shady past.

The problem with the max cashout argument is they paid $143, not $150. If there was already credit in the account, the max cashout would be $150 + starting credit in account, so $143 is wrong yet again.

I can't see any mathematical means of getting from $2361 to $143 with any kind of cashout limiting term. It looks like an arbitrary reduction of balance.

The OP also seems to be a high roller, having spent "thousands", so a high roller perspective is relevant, as the expectation is that high rollers get better treatment as the casino wants to make damn sure they keep coming back to lose the money.
 

MisterBJ

Account suspended until further notice - please co
Joined
Feb 13, 2013
Location
Atlanta
The problem with the max cashout argument is they paid $143, not $150. If there was already credit in the account, the max cashout would be $150 + starting credit in account, so $143 is wrong yet again.

I can't see any mathematical means of getting from $2361 to $143 with any kind of cashout limiting term. It looks like an arbitrary reduction of balance.

The OP also seems to be a high roller, having spent "thousands", so a high roller perspective is relevant, as the expectation is that high rollers get better treatment as the casino wants to make damn sure they keep coming back to lose the money.

Hey Weatherman, You sure you're not a SHILL for the PLAYERS?? :D
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
The problem with the max cashout argument is they paid $143, not $150. If there was already credit in the account, the max cashout would be $150 + starting credit in account, so $143 is wrong yet again.

I can't see any mathematical means of getting from $2361 to $143 with any kind of cashout limiting term. It looks like an arbitrary reduction of balance.

The OP also seems to be a high roller, having spent "thousands", so a high roller perspective is relevant, as the expectation is that high rollers get better treatment as the casino wants to make damn sure they keep coming back to lose the money.

Your post just reiterates the need for the OP to provide more information.

A player who spends thousands isn't necessarily a high roller.....if they spent thousands over a year or several years.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Your post just reiterates the need for the OP to provide more information.

A player who spends thousands isn't necessarily a high roller.....if they spent thousands over a year or several years.

They are either a high roller, or a loyal player for some years. Both categories would expect better treatment.

This is Grand prive though, so the usual rules and expectations don't apply.

They have a past history of being shady, and I have seen nothing that suggests they have changed their ways.

I have cashed in comps on numerous occasions at many casinos, so I know this is highly unusual behaviour, and certainly not something one would expect from a respectable outfit.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
They are either a high roller, or a loyal player for some years. Both categories would expect better treatment.

This is Grand prive though, so the usual rules and expectations don't apply.

They have a past history of being shady, and I have seen nothing that suggests they have changed their ways.

I have cashed in comps on numerous occasions at many casinos, so I know this is highly unusual behaviour, and certainly not something one would expect from a respectable outfit.

...which is why we need more information.

We should not just automatically assume GP have done something roguish when we have very few facts on the table.
 

Jeas1ft

Newbie member
PABnonaccred
Joined
May 11, 2016
Location
Canada
Casino Withdrawal - Reneged

I wish I would have seen this post a few years ago. Same thing just happened to me.
I recently signed up at Casino Meister so I would never fall prey to a online casino again.
Lesson Learned.
 

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