I've spent thousands of dollars at Casino Grand Bay. After redeeming some Loyalty Points, I played for hours and hours on the slots. I finally won something decent and made a withdrawal of $2,361.00. Upon redeeming the Loyalty Points the message states that you may withdrawal any amount won which is above the Loyalty amount credited. The Loyalty amount will be forfeited and the rest may be cashed in. Well, it appears they are NOT adhering to this. Out of $2,361.00 cashed in, they only paid $143.00 and took the balance of it. To me this is FRAUD!