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Casino Complaint Non pament on withdrawal

Discussion in 'Casino Complaints - Non-Bonus Issues' started by bugsy812, Dec 5, 2014.

    Dec 5, 2014
  1. bugsy812

    bugsy812 Dormant account

    Aerospace Engineering
    Palm Desert, CA
    This is my reply after receiving the email denying my cash out:
    This is absolutely wrong.That money was was won in a tournament which I was allowed to enter using loyalty points earned playing from previous deposits. You can't play these tournaments without loyalty points and you can't earn loyalty points without making deposits, so how do you consider this to be a bonus? I was able to cash out because I completed the $600.00 play through and forfeited the $15.00 tournament winnings. This is so typical of Bella Vegas. They always seem to find a way from paying out which shows in their track record.They have been powered by so many different software systems for this very reason; they don't payout..There's one guarantee you've earned over this and that's a lot of bad press. How anyone can work for a casino that treats it's customers like this is beyond my comprehension.
    Discouraged and totally upset customer,
    Dale Rusin
    It took over a week and 5 emails of sending in required documents to get the disappointing news.
  2. Dec 5, 2014
  3. Tirilej

    Tirilej Still a Lady CAG MM

    I don't think I've heard about them before. Bella Vegas, what software are they using?

    You wrote something strange in there...that you can't play tournaments without loyaltypoints:confused:

    Most casinos do have a turnover on loyaltypoints. What does their rules say about theirs?
  4. Dec 8, 2014
  5. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Freelance Designer
    Edmonton Canada
    It's Betonsoft - part of Grande Prive group, which unfortunately has a pretty bad reputation.
    1 person likes this.

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