No payout from casino

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
Hi all,

I have raised a PAB for this but Max has advised it is ok to ask a question of the forum.

Background : I started playing at an online casino without checking the status at Casinomeister (My fault entirely). Anyway the first deposits went in and the first withdrawals were all processed successfully. At this point I had still not checked the status at CM (It's a Rogue by the way). My second deposits went in and my second withdrawals were made by me - but when I checked later 2 of them had been returned to my casino balance and only one processed to my bank account. I queried this and was told to redo them in smaller amounts and did so - this was 23rd July 2011. The withdrawals are still in my casino transaction list as 'Waiting' and I have not yet received any of them. The casino has stated technical problems as the reason they have not been processed but of late have stopped responding to my enquiries.

The question I have is do I do a chargeback on my deposits? I have asked at AquaPay who is the casino's payment providers and they say this is possible through my card provider.

Thanks for any advice, if any more info is needed please ask.

Regards, Steve.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi all,

I have raised a PAB for this but Max has advised it is ok to ask a question of the forum.

Background : I started playing at an online casino without checking the status at Casinomeister (My fault entirely). Anyway the first deposits went in and the first withdrawals were all processed successfully. At this point I had still not checked the status at CM (It's a Rogue by the way). My second deposits went in and my second withdrawals were made by me - but when I checked later 2 of them had been returned to my casino balance and only one processed to my bank account. I queried this and was told to redo them in smaller amounts and did so - this was 23rd July 2011. The withdrawals are still in my casino transaction list as 'Waiting' and I have not yet received any of them. The casino has stated technical problems as the reason they have not been processed but of late have stopped responding to my enquiries.

The question I have is do I do a chargeback on my deposits? I have asked at AquaPay who is the casino's payment providers and they say this is possible through my card provider.

Thanks for any advice, if any more info is needed please ask.

Regards, Steve.

This should be your LAST resort, even though AquaPay seem to be giving you the OK. You normally have some time to dispute a transaction through your card provider, and in this case it would be for the merchant not providing the service advertised. First, check your card terms to see if a time limit is imposed for disputing a transaction. If the casino has not said they are not paying, you can still lodge a complaint with your card provider, but inform them that you have not yet reached a deadlock with the merchant, and you may still manage to resolve this without resorting to the consumer credit act. You must not lie to your card provider, such as claiming the card was stolen and someone else made the deposit, as this would be fraud, and could result in criminal charges if the merchant shows that you DID make the transaction.

In the mean time, pursue all other options, including waiting for the PAB to either be completed, or for Max to say a state of deadlock has been reached. A chargeback will ONLY ever get your deposit back, and many casinos know this and will refund deposits before a player gets frustrated enough to start complaining to their card provider. Chargebacks will also go on your record with the online casino industry, and this could cause you problems at other casinos.
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
Hi, thanks for the reply.

I thought as much but would be willing to do the chargeback on this occassion and take the flak in the future. I'll have a word with the card provider and see what they say...

Is it worthwhile also letting the casino know this may be the way I am going or leave them alone until they have / haven't replied to Max's PAB. If I leave it - how long should I give them?

Regards, Steve.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi, thanks for the reply.

I thought as much but would be willing to do the chargeback on this occassion and take the flak in the future. I'll have a word with the card provider and see what they say...

Is it worthwhile also letting the casino know this may be the way I am going or leave them alone until they have / haven't replied to Max's PAB. If I leave it - how long should I give them?

Regards, Steve.

Don't show the operator your hand until they "call". As soon as they find out you are even THINKING of a chargeback, they will clam up and there would be NO chance of them paying you. Give them as long as your card provider says you can still make a formal dispute on the transaction. If they say you can do this up to 6 months after, give the casino 5 months and 3 weeks.
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
Don't show the operator your hand until they "call". As soon as they find out you are even THINKING of a chargeback, they will clam up and there would be NO chance of them paying you. Give them as long as your card provider says you can still make a formal dispute on the transaction. If they say you can do this up to 6 months after, give the casino 5 months and 3 weeks.

And then don't tell the casino I am doing a chargeback?
 

Antonia1953

Dormant account
Joined
Feb 12, 2003
Location
The Sonora
And then don't tell the casino I am doing a chargeback?

No, don't tell them you are considering a chargeback. Why don't you simply request the casino to cancel the deposits? It is not uncommon and casinos are usually cooperative. If you have a PAB in process, then you should be consulting with Maxd or withdrawing the PAB, so his efforts are not wasted. By the way, chargebacks can get you banned from here also.
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
Max said...

> 1, How long do you give the casino to respond to your query?

Normally I would pursue them for a month. In this case though that
won't happen because they're already in the Rogue Pit.

> 2, If they don't respond is it worthwhile me asking my bank if they can
> reclaim the deposits I have paid into the casino?

You're talking about chargebacks, yes? Very risky business as it can
get you blacklisted. That could affect your access to other casinos in
a very negative way.

My suggestion would be to ask about this on the forums. If this were a
normal PAB I wouldn't suggest this but it's not so I won't stand in your
way.
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
No, don't tell them you are considering a chargeback. Why don't you simply request the casino to cancel the deposits? It is not uncommon and casinos are usually cooperative. If you have a PAB in process, then you should be consulting with Maxd or withdrawing the PAB, so his efforts are not wasted. By the way, chargebacks can get you banned from here also.

I agree re chargebacks but it's enough money that I don't really care if I get blacklisted or banned - at the end of the day I just want my money...

Thanks, Steve.
 

Antonia1953

Dormant account
Joined
Feb 12, 2003
Location
The Sonora
Yes, due to the casino being a rogue, it is being handled a bit different, but I still advise you not to do a chargeback. If the casino gives you a problem with reversing the deposits, then try contacting the processor and if that fails, then consider the chargeback. Being blacklisted will impact your ability to play for a long time.
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
The processor said...


Thank you Steve.

You can actually try to recover your deposits from the casino. For this, you will need to contact your bank (card provider) and ask them to initiate chargebacks on the transactions. If they accept the case, they will in turn contact us and provide us with some information and documents which are required in these circumstances.

The process will be launched and hopefully you can at least recover the amounts you deposited.

Wishing you good luck and all the best.


Regards
Amy
AquaPay Support
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
The processor said...


Thank you Steve.

You can actually try to recover your deposits from the casino. For this, you will need to contact your bank (card provider) and ask them to initiate chargebacks on the transactions. If they accept the case, they will in turn contact us and provide us with some information and documents which are required in these circumstances.

The process will be launched and hopefully you can at least recover the amounts you deposited.

Wishing you good luck and all the best.


Regards
Amy
AquaPay Support

Yes, well Amy from AquaPay isn't the one who isn't going to be able to deposit at 99% of online casinos afterwards, and possibly even have winnings confiscated after security checks.

Think vewy vewy carefully.
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
Yes, well Amy from AquaPay isn't the one who isn't going to be able to deposit at 99% of online casinos afterwards, and possibly even have winnings confiscated after security checks.

Think vewy vewy carefully.

Well it will give me some incentive to quit then! :rolleyes:
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
Thanks for your complete lack of gratitude for the advice I gave you for YOUR benefit.

Good luck with your chargebacks :rolleyes:

I'm sorry Nifty I didn't mean that as it sounded - I guess I am pretty sure the PAB will fail, the casino will continue to ignore me and I will not get a penny.

At this point I would be happy to get my initial deposits back at the risk of never playing online any more.

Your advice I have taken on board and the chargeback will be the very, very last resort though so let's hope it doesn't come to that!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I'm sorry Nifty I didn't mean that as it sounded - I guess I am pretty sure the PAB will fail, the casino will continue to ignore me and I will not get a penny.

At this point I would be happy to get my initial deposits back at the risk of never playing online any more.

Your advice I have taken on board and the chargeback will be the very, very last resort though so let's hope it doesn't come to that!

It seems odd that the processor is helping you navigate the chargeback process. This casino must be VERY rogue indeed, and although Aquapay is helping you as though this is a "routine" matter, they are STILL luring players to the slaughter by continuing to act as a processor for this casino.

It is highly unusual for a casino not to refund deposits in such circumstances, and usually this is done when they make a final ruling not to pay you any winnings. Some rogue casinos WILL pay up, eventually, but you are talking MONTHS.

I expect Max feels there is no real chance of a PAB being dealt with by the casino, which is why he hasn't simply told you to not even THINK about a chargeback. If you can persuade the casino to refund your deposits at the last minute, you will avoid having a chargeback on your record.

With this in mind, and when you are certain that you have tried everything else, inform the casino that you have "taken the matter up with your card issuer under the consumer credit act" and have asked them to intervene on your behalf. Do this shortly before you ACTUALLY go to your bank and file a formal dispute. This may have the desired effect of having the casino return your deposit so as to avoid suffering the huge penalties that their processor will impose on them for a chargeback. It may be best to get advice independent of your bank before telling your bank.

If you end up having to resort to a chargeback, this is bound to cause you problems in the future at quite a few casinos. It's because of the huge penalties imposed by processors that casinos don't like taking on players with a history of chargebacks on their record.
 
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