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No more disconnections/error messages

Discussion in 'Online Casinos' started by Harry_BKK, Jun 28, 2016.

    Jun 28, 2016
  1. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Couldn't find a thread where to post this, hence starting a new one.

    I have been pretty vocal in the past about constant disconnections/flash crashing/error messages (aka "game is not available, please try later") and this has been going on for the past 6+ months. It was just impossible to have a session without at least a few of those.

    After a really awful session yesterday at Bet-at where at 20 I stopped counting the interruptions, and that in less than 3 hours, i went onto live chat today pretty frustrated. Vassi asked first if the problems were with more providers, which it was, MG and Neteller in this case. Then whether i had multiple tabs opened while playing, which again i had.

    She told me then that they have been informed by the game providers that having multiple tabs can cause issues. Following her advice i had now 3 sessions at 3 casinos to test it as i first thought her advice (which the game suppliers might have given her) would be maybe something in line with the "empty cache, delete cookies" spiel.

    The sessions were 3hr 4mins, 2hrs 52mins, 3h 47mins, I played a mixture of MG/Netent and would you believe it, NOT A SINGLE PROBLEM ....slots running smooth, rarely a little lag, no disconnections, no error messages.... alas no good wins either, bust in all three :D :rolleyes:

    Could this be the solution for these problems??? Or better said a way around them as in my view the single tab is not the cure, games should run fine even with 10 tabs opened.

    Well, i certainly hope this was not a one off and tomorrow will be back to the "old drama", had enough of it. :rolleyes:

    Your experiences???
     
    4 people like this.
  2. Jun 28, 2016
  3. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Ask Spintee.
     
    5 people like this.
  4. Jun 28, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Lag and disconnections drive me up the wall AYK.

    Not as bad as our pal Spin lol but yes, broke the odd mouse here and there and also the odd (needless but not at the time) ranting post.

    Shouldn't really say this as not to jinx myself but pretty much the same to report here also.

    Few sessions over last week or so and all smooth sailing, no laggy or freezing spins, no MG codes of any description and no 'Temporary problem contacting server' bullshit :D

    The most tabs I tend to have open are 3-4. Work related stuff (1), E-mails (2), CM (3) and the casino (unless Its your fave download client Harry :p)

    I also have Bandicam open some of the time which although not a 'tab' in itself it is another program running in the background, although it is also not reliant on the internet.

    Maybe coincidence, maybe not but does make sense.

    As you say, lets hope its not just a one off and we finally 'got there' nothing more annoying, especially when it is a poor session on top.

    Another coincidence maybe or another tin foil theory but the lag etc seemed to disappear at the same time as my regular email deposit based offers :rolleyes:
     
    3 people like this.
  6. Jun 28, 2016
  7. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Do you have multiple tasks open or multiple browser windows? If you want to play while reading the forum for instance I would either open a different browser (Chrome for gambling, Firefox for the forum for example) or open a new browser window (hold shift and open the browser again a second time).

    I very rarely have issues with lags or disconnects this way.
     
    3 people like this.
  8. Jun 28, 2016
  9. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I've had issues at Guts and had no other tabs open other than Google Chrome - very slow play server errors (Cloud Quest and Thunderstruck I). Not happy at all.
     
    2 people like this.
  10. Jun 29, 2016
  11. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Thanks CM'ers :thumbsup:

    3 answers, total 4 posts, 3 different experiences:

    - 1 --> multiple tabs opened, no problems
    - 2 --> no other tabs opened, no problems
    - 1 --> no other tabs opened, still problems

    I do have multiple programs opened pretty much at any time when my laptop is on, usually work related: Outlook, AutoCAD, Excel, Word and of course the browsers, mostly FF, more recently Chrome, was hardly ever an issue and should never be.

    Multiple tabs have become the norm nowadays when browsing, surprises me that game providers claim that it can cause issues. Are they still running their PC's on Windows 3.1 or 98?? :rolleyes:

    Since i do play DOA a lot i normally put it on 1000 autospins and just browse the net in other tabs, sometimes i would have 6, 7 opened simultaneously. Additionally, as i don't have the sports channels i also watch F1, EuroCup, CL, Bundesliga and the likes on the net, all the while DOA trotting along. I would be literally bored to death if i had to watch DOA all the time :rolleyes:

    Good heavens, lately I have been sometimes very close to just call it a day and stop online gambling completely because of these problems. All the session with repeated interruptions i would lose 100's and sometimes 1000's with absolutely no fun, no chance to get anywhere to a sizeable balance --> tin foil hat moments galore during those :rolleyes: :D

    Will watch it over the next days and test some more by running the slots with multiple and single tabs to try and substantiate the experience i had yesterday.

    For now, it seems that casino CS have at least 2 suggestions to the players when they contact them: "empty cache, munch cookies" and now "play single tab" although non of them appear to be the real and final solution or cure for our problems. :rolleyes: :eek:
     
    2 people like this.
  12. Jun 29, 2016
  13. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    One browser, multiple tabs Hedge. Multitasker here :D :D

    Been doing it forever but will watch it in the next days and if the single tab is the solution then at least i know how to have my sessions with less trouble/interruptions.
     
    1 person likes this.
  14. Jun 29, 2016
  15. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    I'm also a heavy multitasker but I usually "hide" the slot in a separate window behind the other open windows, because minimising the window will stop the slot from progressing (DoA is an especially good candidate since you can set up the autoplay to stop when the feature is triggered). I think you've come close to solving your issues. Test around a little and I'm sure it will work much better in the end. Keep us updated how it goes. :thumbsup:
     
    1 person likes this.
  16. Jun 29, 2016
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    @Goaty you joker :)

    @H@ Terrible my friend, I go to some sites and count on one hand how many erres I get, Other sites are bad bad bad, I used to play at at bingocams due do only MG games and I nether seen an error now they have more providres and erros? Yet its my cookies doing the damage, Well fear not as I eat all my cookikes ans jaffas at the same timem I know what the problem is and so do the casino, Its the constant update on browsers and flash is the problem,
     
    3 people like this.
  18. Jun 29, 2016
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Couldn't write the book :oops: :mad:

    No more disconnections/error messages: Untitled.jpg,Jun 29, 2016
     
    2 people like this.
  20. Jun 29, 2016
  21. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I guess it wasn't the 'one tab to rule them all' solution after all. It is and most likely always will be a server issue, when sites are too lazy to address the traffic problems or just don't care either way. I know it's not a hardware problem on my end, well that is unless maybe I was still using a Spectrum 48k.

    Sad how in 2016 our online experiences are still so buggy, considering how much we as punters invest into it.

    Maybe it is a cookies and cache problem after all, we just haven't been doing it right! :Read:
     
    3 people like this.
  22. Jun 29, 2016
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If cookies and cache are the problem, who put the duff cookies there in the first place, and who left behind obsolete crap in the cache. Clearing cookies and cache should not be necessary, the game software should be doing this during normal operation such that bad data isn't left lying around that could mess with future sessions.

    Tabbed browsing has been around for a while, longer that most browser based gaming platforms, so this should already have been catered for in the programming.

    Unless we are in the wilds and still on dial up internet, multiple tabs should not be putting so much strain on our bandwidth that a single bet result can't make it through from the server.


    If keeping the number of tabs down seems to work, it's a useful diagnostic for narrowing down the cause, but the solution is to identify that cause and change the gaming platform, not for players to have to refrain from multi-tasking, like I am currently doing with this and the 32Red 10K shootout tournament.
     
    1 person likes this.
  24. Jun 29, 2016
  25. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Well, at least for me sticking to single tab while slotting seems to work.

    Did some more testing today and to avoid frustration and losses i did the multi-tab playing and parallel browsing while playing the VS Free Battles, hence every 2 hours today i ran a test:

    Laptop: Samsung Netbook Intel I5-3337U, CPU @ 1.8GHz, 4GB RAM, Intel HD Graphics 4000
    OS: Windows 10
    Firefox: Version 47.0
    Chrome: Version 51.0.2704.103 m

    1. One casino running DOA or TSII, no other tabs, FF or Chrome.
    2. One casino running DOA or TSII on FF, VS running the battle on Chrome, no other tabs.
    3. One casino running DOA or TSII, VS running the battle, 1 extra tab with CM site opened, FF & Chrome
    4. Only VS running but with 2 tabs, DOA & Free Battle, 1 extra tab with CM site opened, FF & Chrome
    5. One casino running DOA or TSII, VS running the battle, 2 extra tabs opened, only FF
    6. One casino running DOA or TSII, VS running on 2 tabs with DOA & battle, 2 extra tabs opened, only Chrome

    I would jump from one tab to the next, call up a page on one of the extra tabs, go back to one casino tab then to the next etc etc - in essence simulating normal tab usage as we usually do it.

    - 1. no disconnections/error messages in 2 x 2hr sessions, 1 x FF & 1x Chrome
    - 2. 1 x error message on TSII in 2 x 2hr sessions, error happened on FF
    - 3. - 6. The number of error messages/disconnections/flash player crashing grew exponentially. Couldn't finish once the 100 Battle spins on VS without a reload of the slot (100 spins = appr. 6 mins);
    - 5. and 6. were basically unplayable with a problem every 3-5 mins, which is in line with my experience over the last weeks
    - worst case was when one tab was running MG and the other Netent and i would jump from tab to tab

    Go figure! :eek: :rolleyes:
     
    3 people like this.
  26. Jun 29, 2016
  27. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Little more to add to the 'research' ( I am currently fuming here...again :mad:)

    Just the casino open (prior to coming to CM to post this)

    3 Disconnections (WMS Rhino @ Kaboo)

    Total spins 40 ish, First disconnection was first fucking spin, kind of sets the mood before the 'off' :(

    Edit: This is totally un-fucking-playable :( Shit the last of my allowance on a virus ridden piece of dog dirt, again!!

    Disconnected more than its connected, them 2 lads in that basement do a better job.

    Edit again: Bust and actually pleased about it for once :D
     
    2 people like this.
  28. Jun 29, 2016
  29. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Bloody annoying mate. :mad: Hope it improves, especially on the winning spins :D

    I will stick for now to single tab in one browser and surfing in a different browser, e.g. slotting on Chrome, surfing on FF. Seems to work for me, might not even be really the problem solver/cure, but i am longing for some stress free sessions, even if they are losing ones. :oops:
     
    2 people like this.
  30. Jun 29, 2016
  31. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Exactly that, after all, it's not so much the losing session but the poor gameplay experience to compound the misery. I remember a few years back that although I didn't play much at either site that Redbet and Mr.Green had really smooth, lag-free and stress-free slots.

    I think that casinos don't care enough about delivering an experience and view this as a minor issue. Just shoehorn as many providers on your site and that's a good service :(

    Of course if we all took a stand and played at one or two sites that had flawless slots, those without might sit up and take notice. But of course we don't, we just accept it as one of those unfortunate things and slot away, getting a bad product.

    I for one am saddened at the slow eradication of the download client, like it's some diseased relic that's no good to anyone anymore. Browser-based sites blow. It shouldn't matter if I use one tab or a hundred, why do I have to accomodate casinos' shortcomings?? :mad:
     
    2 people like this.
  32. Jun 29, 2016
  33. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Is actually embarrassing to be happy for a losing session but my frustration in the past weeks has been getting the better of me that i happily lose the dosh just for a problem free session. I know, really bad but i was close to give up slotting completely.

    In my view, as i mentioned at some point in the past, this new breed of multi-platform casinos have grown too fast and there was never time to sort such problems. Combine that with the constant OS/Flash updates and you have the perfect recipe for disaster.

    I also get the feeling that currently more resources are used to get their mobile sites working as that seems to be growing at lightning speed.

    At the end of the day they know that gamblers will accept just about anything as long as they can have their daily dose of spins/punts, hence why we don't see any urgency or progress in solving this problems. :eek: :rolleyes:
     
    1 person likes this.
  34. Jun 29, 2016
  35. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Very true, I'd go one further that it actually feels as though long-suffering players are being driven towards the mobile platforms via these problematic means. As you said, punters will spin on regardless and shut up, and who doesn't own a smartphone of some kind.

    Damn, too much X-Files again. Time for my medication ZZzzzzzzz :eek:
     
    1 person likes this.
  36. Jun 30, 2016
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Part of the problem is that casinos marketed these browser offerings as being "better" than the old download clients, so of course players expect them to be BETTER than the download clients, but in terms of errors and disconnects they are WORSE.

    Something is clearly going wrong with how the internet in general handles the data packets when users have many applications running, even though they should all be happily sharing the bandwidth and not interfering with each other. The one thing that can be expected to cause problems is if so much data is being exchanged that the users' internet capacity becomes maxed out, which will cause lag and even packet loss. However, given the standards we have now, this should be nowhere near happening even with a dozen tabs open.

    It seems that if one tab is communicating with Microgaming, and another tab is communicating via a completely different casino website with, say, NetEnt, they can somehow cause each other to occasionally lose the connection. I suspect the real problem is with the casino platform software, specifically how it handles things like lost data packets and occasional lag. It seems they disconnect too easily rather than trying to rectify the error by asking the other side to repeat the data packet that was expected, or waiting long enough to cater for a spike in lag.

    Download clients are not completely immune either, I see Microgaming clients produce the "lost connection with server" error within milliseconds of connecting, so this is clearly not a genuine drop of the connection given that at other times a game will wait patiently for well over a minute with the reels spinning before error messaging with a lost connection.
     
    1 person likes this.
  38. Jun 30, 2016
  39. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Exactly my suspicion VWM.

    That is why i said that i have the impression these multi-platform casinos grew too fast and although they know about the problems there is just no time/will/human resource to fix them properly. At the moment it seems we have a race to have most games, most payment providers, most of everything that promises success for a casino.

    My test showed me that it is clearly not the MG or Netent server as the games would run nicely when only a single game was running on a single tab.

    I suspect as well that the problem lies in the packet handling on the casino servers as they receive the bet requests, do the check for sufficient balance and then distribute the packets to the respective game providers. And here is where they fail, be it because of not enough bandwidth or server capacity, too many requests at busy times, problems moving the data packets correctly etc etc.

    I can see that many of the new pop-ups are focusing now on their mobile gaming platform, hence, less resources to even try to exactly locate where the problems are happening, let alone writing the code to correct it, then testing and implementing the solution.
     

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