Hi lockinlove,
Unfortunately, that is correct. We were informed by our platform provider after the games were disabled for Canadians. Very disappointing for us too, and I'm sorry we hadn't made an announcement. We found out two days ago and have been making sure there is no way to restore them before making the official announcement.
We will be sending an email this morning, and of course any funds deposited with the intention of playing NetEnt games would have been refunded immediately. My apologies for the confusion.
Thanks,
Rachel.
Surely the industry is better than this. It's 2016, there is really no excuse for this kind of arrogant "couldn't give a toss about the player" attitude be that from the casino itself, or others in the supply chain. Even with the removal of NetEnt a done deal (although that's what Canadians were told the last time, and it wasn't in the longer term), keeping players fully informed would at least have encouraged more to stick with the casino through a feeling of mutual trust and loyalty. The platform providers also need to remember that although it's the casino operators that pay them, it is the players who allow the casino operators to be able to afford the payments in the first place, so ultimately the platform provider will suffer a larger than necessary fall in revenue for their "can't be arsed" attitude towards the operators.
Still, despite this renewed approach towards the legitimate operators, NetEnt seem to be losing ground in their fight against the game pirates. These pirates have the seeming support of their Curacao jurisdiction, and are countering claims that the games are not genuine supplied NetEnt with statements from their game provider assuring doubters that they have a proper supply licence from NetEnt, and that anyone who says otherwise is a liar. NetEnt on the other hand are staying silent, even when a player is trying to beat these pirates by taking legal action against them for misrepresenting the NetEnt games to be genuine and authorised, not pirate copies. One player looks set to lose their claim BECAUSE they are unable to get any kind of help from NetEnt, yet the pirates are managing quite a counter claim to prove that the games were genuine all along. Now, if in this case the UK Ombudsman rules in favour of the pirates that the NetEnt games were indeed genuine, and strikes out the players' claim, it will set a precedent for any other attempts to launch claims against these pirates that will hit them where it really hurts, in the pocket.
When NetEnt have completed their Canadian withdrawal, the likes of Affpower and their pirated copies of NetEnt games will be the ONLY way Canadians can play them, and although they are pirate copies, they do seem to be the genuine article, not an obviously poor quality knock off. The average Canadian player is not a member here, and probably has no idea that Affpower have been caught with their pants down offering pirate NetEnt games, and being pirate games, the NetEnt ban on Canada will not be applied, nor can it even be enforced at server level as the pirates are using their own servers, rather than the NetEnt servers.