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Casino Complaint No Deposit Limit Option Available on Purple Lounge

Discussion in 'Casino Complaints - Non-Bonus Issues' started by frogrest22, Mar 17, 2012.

    Mar 17, 2012
  1. frogrest22

    frogrest22 Newbie member PABnononaccred2 PABnoaccred

    Occupation:
    Engineer
    Location:
    Scotland
    As one of CM's accredited casino it "Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options."

    I have just asked via the live chat to set a deposit limit on my account and this was the response:

    Customer: how do i set a deposit limit?
    Melissa S: You can probably do that via your bank, unfortunatley we can not do that
    Customer: so icannot set a deposit limit at all via your casino?
    Melissa S: No I'm sorry

    Surely this break the rules of the CM accreditation and is very irresponsible?
     
    1 person likes this.
  2. Mar 17, 2012
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I'll bet there are quite a few accredited casinos that have not actually thought about this, and can't actually set deposit limits on individual accounts. What they CAN all do is lock an account for a period, or permanently.
    They may feel that the ability to block an account for a short period will suffice as "offering and enforcing a spending limit".
     

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