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No Deposit Bonus?

Discussion in 'Casino Complaints - Bonus Issues' started by sapit222, Dec 7, 2012.

    Dec 7, 2012
  1. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    What does No Deposit Bonus mean?

    Surely it means that you dont have to deposit or similar to be able to get the bonus?

    I got this offer in my mail today:

    GET 10 FREE CHIPS TODAY!

    Dear ***,
    Username: ***,

    Login to *** today and we will instantly add 10 free chips to your bonus account (no deposit needed)!

    Click here for details.

    Good luck,


    Then when i click the details:

    10 Free Chips (no deposit)


    Get 10 free bonus chips when you login to *** today!

    To view your bonus details open the *** lobby and click on Balances > My Bonus, or go to My Account and select View My Bonus Details


    I did that & all i had was 2 (50%) $5 deposit bonuses that i had to play & earn points before i could get them.
    I chatted with support, but they said its supposed to be like that.

    Any thoughts?
     
  2. Dec 7, 2012
  3. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    What casino is this from?
     
  4. Dec 7, 2012
  5. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    32Red poker. I received the same email as OP and wasn't happy with the false advertising either. I appreciate 32Red, especially the last free poker tournament, but it's not an excuse to pull something like that. Wrong is wrong.

    $10 free no deposit required but when you read the terms you need to play with real money to unlock the bonus. Please.
     
  6. Dec 7, 2012
  7. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Now I'm in shock:eek:

    I really hope they will send out an apology to all and everyone that have recieved that offer.
    I thought it was a Red Flush or Casino Rewards or something.
    Really misleading.
     
  8. Dec 7, 2012
  9. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I received it too. I suggest you contact Mark. He's used to arrange good deals for CM:s poker players when something has gone wrong. :D
     
  10. Dec 7, 2012
  11. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Note that technically, no deposit is needed if you already have money in your account, and you manage to get loyalty points with that money. Still very misleading, though.


    This is the email:

    No Deposit Bonus?: 1.jpg,Dec 7, 2012


    And this is how it appears in the software:

    No Deposit Bonus?: 2.PNG,Dec 7, 2012
     
  12. Dec 7, 2012
  13. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I wonder...can you earn loyalty points when playing freerolls? That's the only thing I can think of. Otherwise it's really misleading exactly as Tirilej said, something you could expect from mentioned casinos.
     
  14. Dec 7, 2012
  15. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    They are aware of this thread so let's see what happens;)
     
  16. Dec 7, 2012
  17. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    I'm pretty sure that loyalty points are related to the rake that they take, and since freerolls have no rake then no, I don't think so.
     
  18. Dec 7, 2012
  19. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    I "only" need to earn 978 loyalty points x 2 for the bonus to be released. :cool:
     
  20. Dec 7, 2012
  21. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Guys,

    Many thanks for your feedback on this promotion, I think Santa may have been on the sherry and got a bit too excited when writing this email!

    Feedback noted and the wording will be revised next time, as Balthazar pointed out - technically you don't need to deposit, but I agree it could be worded better.

    Apologies for the confusion.

    Mark
     
    4 people like this.
  22. Dec 7, 2012
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Er, dont you think it would have been better to honour the offer by granting the free chips instead of waiting next time to 'word' it better?
     
    1 person likes this.
  24. Dec 7, 2012
  25. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    As a player, I agree totally with Chu! :) Not surprisingly.
     
  26. Dec 8, 2012
  27. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Agree with Chu as well - and yes, the words were misleading, not something you notice very often at 32Red!:what:
     
  28. Dec 8, 2012
  29. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    It was badly worded and they admitted it, there's no need to try to get free money out of it :rolleyes:

    It's not like anyone actually lost money because of it or anything.
     
    4 people like this.
  30. Dec 8, 2012
  31. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Fair enough, I was just thinking in the spirit of Christmas! :D
     

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