NineCasino Withdraw Issues

blissgxng

Experienced Member
MM
Joined
May 17, 2021
Please tag the NineCasino rep. This is ridiculous, I tried withdrawing in September after apparently being fully verified. Of course after 20 deposits I try to make withdrawal only for them to continue to cancel it over and over again despite me sending them the proper documents. Stopped playing there. Then CM allowed them to join with a representative so tried playing again. Now tried to withdraw again and every single peice of documentation I provide they keep disapproving it almost automatically. I uploaded new back and front of my license, selfie with id, bank statements with proof of deposit, Interac receipts , pictures of back and front of bank card. All continuing to get denied this is A JOKE!

Will the @NineCasino Rep step up and see that a serious injustice is being operated for now the 2nd time upon me.
 

blissgxng

Experienced Member
MM
Joined
May 17, 2021
The twisted part is I tried posting that September withdrawal to the forum as a new meister minion… the cash out time thread failed as NineCasino continued to deny all documents and after 4 days led to me playing out my funds..

@PaigeChilli
 
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PaigeChilli

I-Gaming Industry Representative
Joined
Feb 9, 2022
Location
malta
Hi,

I’m really sorry to hear about the issues you’ve been having. Please could you send me in PM the email address on your Nine account and I’ll look into this right away for you.
 

PaigeChilli

I-Gaming Industry Representative
Joined
Feb 9, 2022
Location
malta
Hi again,

I spoke with our support team and they confirmed that your account is not yet verified as we are still missing a proof of address from you. Please upload your doc at your earliest convenience and we can get that withdrawal sent to you!

And if you need anything in the future don’t hesitate to contact me! :) have a wonderful evening!

Paige
 

blissgxng

Experienced Member
MM
Joined
May 17, 2021
Hi again,

I spoke with our support team and they confirmed that your account is not yet verified as we are still missing a proof of address from you. Please upload your doc at your earliest convenience and we can get that withdrawal sent to you!

And if you need anything in the future don’t hesitate to contact me! :) have a wonderful evening!

Paige
Literally submitted Canada Tax Documents , Letters From My Bank In Mail, T4 Documents, Employment Paystubs , Credit Collection Notices , Reciepts from Dominos , Superstore . ALL WITH THE EXAXT SAME ADDRESS AS THE ONE I HAVE ON FILE !?!! Am I crazy or is this casino fucking with me ?
 

bamberfishcake

Senior Member
PABinit
MM
Joined
Jan 8, 2019
Location
Essex
I really feel for you.

Getting verified should not be a difficult process. Two documents are all a company needs to be KYC compliant. Proof of address - a utility bill less than three months old, and the second to prove your identity - a passport or driving licence.

It's mind-blowing hearing these stories and even more mind-blowing to imagine the licencing organisations don't know the way their casinos are operating. They are using the regulations to stall and frustrate players in the hope they reverse the withdrawal.

Stay patient, unfortunately, there is no other way.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Not even giving you a reason as to why the tax document and bank letter was rejected as POA? That's pretty poor if so and not a way to treat a customer, in my outstanding opinion.
 

casguy2016

Experienced Member
Joined
Aug 30, 2016
Location
Canada
My account was previously all verified including my MuchBetter screenshot and I had done multiple withdrawals. I requested a withdrawal last night and i'm being asked for MuchBetter again. Confused as to why. Sent it again hoping that's all I need to do and it's strange that I have to do this again. @PaigeChilli

edit: my screenshot was not accepted. They want a screenshot with my name, account number, email, postal address. They say i cant be verified without this information which means its IMPOSSIBLE to get verified as the only screenshot i can provide contains my name, email and postal address...no account number. They then asked that i do this through my web browser but you can't login via the web browser. This sounds like they don't want to give me my withdrawal at all.
 
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PaigeChilli

I-Gaming Industry Representative
Joined
Feb 9, 2022
Location
malta
My account was previously all verified including my MuchBetter screenshot and I had done multiple withdrawals. I requested a withdrawal last night and i'm being asked for MuchBetter again. Confused as to why. Sent it again hoping that's all I need to do and it's strange that I have to do this again. @PaigeChilli
Hi there,
I am sorry to hear you are having issues. If you want to PM me with your email address from your playing account I can take a look into this for you
 

PaigeChilli

I-Gaming Industry Representative
Joined
Feb 9, 2022
Location
malta
Hi again @casguy2016,

I want to apologise on behalf of our team, I looked into this and can in fact see that you verified your account in 2021, this was a mistake from our side. They will send you an email also apologising and you don't have to worry about sending more docs.

If you ever need anything in the future, please don't hesitate to contact me and I will help you the best I can :)
 

casguy2016

Experienced Member
Joined
Aug 30, 2016
Location
Canada
Hi again @casguy2016,

I want to apologise on behalf of our team, I looked into this and can in fact see that you verified your account in 2021, this was a mistake from our side. They will send you an email also apologising and you don't have to worry about sending more docs.

If you ever need anything in the future, please don't hesitate to contact me and I will help you the best I can :)
Thank You. I received the email you mentioned and have requested a new withdrawal
 

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