Nightmare with Bitstarz - resolved

hubbadubbadingdong

Newbie member
Joined
Feb 4, 2022
Location
vancouver
What an absolute crap show and nightmare @BitStarz are for fixing problems - 5 days ago I made a deposit via Muchbetter wallet - and for some reason the payment when sideways and went to pending status.

I have had this before occasionally it happens - I message support ; they are this” will take 4 hours and fix itself” - as I’ve seen this before that seems a while but not unreasonable - 4 hours pass still pending ; so I go back to support:

So fast forward we are now DAY 5!!!! I have provided the references they need to cross check against the merchant terminal they have with Muchbetter - they still have it as pending

I’m messaging Muchbetter and they just keep on telling me to get @BitStarz to check the references and giving me basic how to contact support thinking I’m the idiot for not contacting support .

I can’t even fathom the time this is taking and is making me lose all confidence in this casino - it’s only $20; but if they can’t cross check 5 references on their systems and can’t find it after 5 days what the hell are these people upto ???
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hi there,

First of all, sorry for the slow reply. I never take time off, but made an exception and I'm on Holiday.

But rushed back to my hotel when I saw this, so perhaps I can shine some light on it.

So, as you mentioned, the payment seemed to be stuck, and thus it was escalated to try to find out what happened. I understand it's really annoying, but I can assure you we have all intentions in the world to try to solve this as soon as we can. I wish everything worked 100% flawlessly 100% of the time, but payment providers, game providers, aren't always working as intended.

Regarding you remark that we're a crap show and a nightmare when it comes to fixing problems, we're occasionally at mercy of the providers that we use. If it was something that we were able to fix instantly, trust me we would, but when you're dealing with other parties, things doesn't always go as fast to resolve as possible. It's still our responsibility at the end of the day, but I think it's important to point out that we're doing whatever we can on our end to resolve it.

To be fair, I'll just hand you 20 bucks out of my own pocked whilst this is being resolved.

Olle

Edit: Btw, I think your issue with the payment was solved earlier today if I'm not mistaken and the money was credited to your account.
 
Last edited:

hubbadubbadingdong

Newbie member
Joined
Feb 4, 2022
Location
vancouver
Hi there,

First of all, sorry for the slow reply. I never take time off, but made an exception and I'm on Holiday.

But rushed back to my hotel when I saw this, so perhaps I can shine some light on it.

So, as you mentioned, the payment seemed to be stuck, and thus it was escalated to try to find out what happened. I understand it's really annoying, but I can assure you we have all intentions in the world to try to solve this as soon as we can. I wish everything worked 100% flawlessly 100% of the time, but payment providers, game providers, aren't always working as intended.

Regarding you remark that we're a crap show and a nightmare when it comes to fixing problems, we're occasionally at mercy of the providers that we use. If it was something that we were able to fix instantly, trust me we would, but when you're dealing with other parties, things doesn't always go as fast to resolve as possible. It's still our responsibility at the end of the day, but I think it's important to point out that we're doing whatever we can on our end to resolve it.

To be fair, I'll just hand you 20 bucks out of my own pocked whilst this is being resolved.

Olle

Edit: Btw, I think your issue with the payment was solved earlier today if I'm not mistaken and the money was credited to your account.
Thanks yes looks like it was fixed today and cheers

In regards to receiving information being delayed - I gave them all that what required from Muchbetter (5 completed transaction references; and they needed to be cross checked against your merchant terminal) Much better gave me and me in turn your support after day 1 - I’m saying this as hopefully to resolve faster in the future - not taking a dig..
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Muchbetter never seemed to care very much to actually give proper instructions to the merchants.
In the beginning :
Verification was impossible…asking for exactly the same required screenshots as ecopayz … then like a UK bank account…
If you were able to explain muchbetter was an ewallet linked to a SIM card (phone number)
then… explaining that the phone number won’t show in any screenshot… as per security measure… the first step was cleared
So if any casino wanted to stall a payment just a little bit… they would kept asking the same dumb verification requests that were just not even possible.. A couple dama nv casinos were easy to spot dishonest greedy pigs when they were asking a different dumb thing for verif as soon as muchbetter adapted their service.. like the *** account number… showing on a screenshot….: didnt exist… then it did….
So .pdf docs wete mandatory in the doc section,,.. but impossibe to upload .pdf files :)

To be fair bitstarz were the only knowledgeable staff in the first months. You are not a priority with you 20$. That’s all. As you can the rep gave it to you haha

Just acces your profile section, tap on the send statement and BOOM .. their new feature is pretty helpful.. .pdf format with every info, transactions etc

By far the best ewallet ever made.
By far the most disgusting fees ever if you want your money very fast with crypto. 7-9% fees no cap
if you can wait 2 days, 4$USD for etransfer but now ita 400$ min
 

hubbadubbadingdong

Newbie member
Joined
Feb 4, 2022
Location
vancouver
Muchbetter never seemed to care very much to actually give proper instructions to the merchants.
In the beginning :
Verification was impossible…asking for exactly the same required screenshots as ecopayz … then like a UK bank account…
If you were able to explain muchbetter was an ewallet linked to a SIM card (phone number)
then… explaining that the phone number won’t show in any screenshot… as per security measure… the first step was cleared
So if any casino wanted to stall a payment just a little bit… they would kept asking the same dumb verification requests that were just not even possible.. A couple dama nv casinos were easy to spot dishonest greedy pigs when they were asking a different dumb thing for verif as soon as muchbetter adapted their service.. like the *** account number… showing on a screenshot….: didnt exist… then it did….
So .pdf docs wete mandatory in the doc section,,.. but impossibe to upload .pdf files :)

To be fair bitstarz were the only knowledgeable staff in the first months. You are not a priority with you 20$. That’s all. As you can the rep gave it to you haha

Just acces your profile section, tap on the send statement and BOOM .. their new feature is pretty helpful.. .pdf format with every info, transactions etc

By far the best ewallet ever made.
By far the most disgusting fees ever if you want your money very fast with crypto. 7-9% fees no cap
if you can wait 2 days, 4$USD for etransfer but now ita 400$ min
I think your misunderstanding what happened

I moved $20 from much better to casino. Much better went -$20; and nothing happened at Casino.

Muchbetter and Casinos have a dedicated terminal - and I made 5 deposits that day; and the Casino credited me 4 of them -

So I provided 5 references - so if they went to the terminal they would see the one they were missing , and correct it……

And Yes I agree $20 is nothing ; and the issue is now sorted

But; when other Casinos this happens it gets fixed on the first message to support , not “wait 4 hours and done” then when that time passes; they can only send a message and no feedback or communication - you just get a “we will email you when fixed” - will be tomorrow ; then you follow up the next day and they then say “we told you we would message you when fixed …..” and no info to where they are at? Why are they having issues ? Did they see the merchant terminal etc etc and then add another two days onto that…. More of an annoyance - and frustrating when support schlepping you off and tell you to wait when your used to problems getting fixed on first call not a week later


But that being said Ollie was a solid just wish he was around few days before then I wouldn’t have to whine like a lil bitch !!! Ha

They do say “ it’s the squeaky wheel that gets oiled first “
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I think your misunderstanding what happened

I moved $20 from much better to casino. Much better went -$20; and nothing happened at Casino.

Muchbetter and Casinos have a dedicated terminal - and I made 5 deposits that day; and the Casino credited me 4 of them -

So I provided 5 references - so if they went to the terminal they would see the one they were missing , and correct it……

And Yes I agree $20 is nothing ; and the issue is now sorted

But; when other Casinos this happens it gets fixed on the first message to support , not “wait 4 hours and done” then when that time passes; they can only send a message and no feedback or communication - you just get a “we will email you when fixed” - will be tomorrow ; then you follow up the next day and they then say “we told you we would message you when fixed …..” and no info to where they are at? Why are they having issues ? Did they see the merchant terminal etc etc and then add another two days onto that…. More of an annoyance - and frustrating when support schlepping you off and tell you to wait when your used to problems getting fixed on first call not a week later


But that being said Ollie was a solid just wish he was around few days before then I wouldn’t have to whine like a lil bitch !!! Ha

They do say “ it’s the squeaky wheel that gets oiled first “
no misunderstanding
ask bitstarz support if they care about a client with a 20$ average deposit
they will be and tell you they don’t
if you screw up a 1 BTC transaction though, they will solve your issue in 10 minutes when any other support staff cant understand anything crypto related if some advanced knowledge is needed
 

hubbadubbadingdong

Newbie member
Joined
Feb 4, 2022
Location
vancouver
no misunderstanding
ask bitstarz support if they care about a client with a 20$ average deposit
they will be and tell you they don’t
if you screw up a 1 BTC transaction though, they will solve your issue in 10 minutes when any other support staff cant understand anything crypto related if some advanced knowledge is needed
What makes you think I am a customer with an average $20 deposit ?

They lost the $20; and if you can lose $20; and can’t reconcile that Vs. Given all the info - then it only gets more complicated from there which could be a concern
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I wasnt even trying to make you feel bad about it… just telling you that if you except lighting fast support for this min deposit.. you will get it..but bitstarz staff wont do overtime for you
 

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