Nightmare getting my 2050 from cashmio

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
I just wanted to share my experience with Cashmio casino. After seeing all the good reviews I decided to join and play some slots. Won a tidy sum and decided to withdraw £2050. My verification was not easy. Photos rejected etc etc. Had to wait 24hrs after each rejection. Finally verified then tried to withdraw. Withdrawal cancelled by cashmio twice. I was then told I had to withdraw via bank transfer even though I deposited via visa debit. More docs had to be sent of bank statements. I eventually managed to give them all they required and made the withdrawal.One week later still no payment. Was told to contact my bank. Then told to prove I never had the payment. More statements sent. This was not good enough, they wanted my statements to show transactions before the payment was even sent. Eventually I took the day off and went to see my bank manager who told me categorically he could do nothing and it was upto the sending bank to do an 'audit trail' as it had to be traced from source. Cashmio will not accept this and after sending more'evidence' from my statements that I did not have the money I was told the same story I was told right at the start. That they had sent the money and to go to my bank. It is now 2 weeks since I made the withdrawal and I have no hope of ever seeing the money as they will not trace this payment. I have contacted the relevant gaming authorities and am waiting for a response. The girl on chat told me she was the MD of cashmio but would not give her full name which seems pretty unfair as they have so much personal info on me I a=have decided I will change my banking details.

Without them co=operating as I have done there is absolutely no hope of me ever seeing my winnings and have also lost the money I wagered with. I have been advised by a legal source that the only way to clear this up is for their bank to contact my bank. I have been treated as if I am a liar and have wasted so much time and also money chasing what they owe me. I am very disappointed they are unwilling to trace this payment.
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Have you contacted Keith Hathaway? Albeit, he has not been on here lately. My bank withdrawal was rejected due to insuffient information but they did trace it and put it back into my Cashmio account. That did take about 7 days. They are a good casino so I would not worry too much. You will get your money.
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
Have you contacted Keith Hathaway? Albeit, he has not been on here lately. My bank withdrawal was rejected due to insuffient information but they did trace it and put it back into my Cashmio account. That did take about 7 days. They are a good casino so I would not worry too much. You will get your money.

They are not tracing the payment. They said if I provided bank statement etc to prove I did not have the money they would but after sending these in they then asked for a letter from my bank and more statements showing transactions from dates before 6th. I mean if I am asking them to trace it they would find out if I already had it. I have now resigned to never getting this payment I just can't invest any more time to it. It has been really frustrating. I only have asked them to conduct an 'audit ntrail' as my bank have instructed me that this is the procedure.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
As Barbara said, try contacting Kieth: Link Outdated / Removed

I know him personally and I know he is only "consulting" for Cashumo - but he is still listed as their rep on the forum, so he may be able to help.

KK
 

nachhaltig

Experienced Member
Joined
Jun 26, 2016
Location
Germany
Yes processed on 6th

Indeed, I have the same Problem. I requested a Withdrawl on Dec. 6th. They said it was processed fine, but the money never arrived at my bank. They are currently looking into my case. The weired thing is, I have another Withdrawl from Guts, also processed on Dec. 6th which also didn't arrived. I also had to send them my transactions from bank account.


I withdrew at both, guts and Cashmio in the past without any problems. The money was in 2 days at my bank account.

Maybe there is a connection between our cases vince.


Both are operated by MT Secure Trade. I bet there is a processing failure on their side. I mentioned this at both casinos, but neither guts nor cashmio made a statement about this.
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
Indeed, I have the same Problem. I requested a Withdrawl on Dec. 6th. They said it was processed fine, but the money never arrived at my bank. They are currently looking into my case. The weired thing is, I have another Withdrawl from Guts, also processed on Dec. 6th which also didn't arrived. I also had to send them my transactions from bank account.


I withdrew at both, guts and Cashmio in the past without any problems. The money was in 2 days at my bank account.

Maybe there is a connection between our cases vince.


Both are operated by MT Secure Trade. I bet there is a processing failure on their side. I mentioned this at both casinos, but neither guts nor cashmio made a statement about this.

At least they are looking into yours. They have told me they cannot do any more as they have confirmed the payment was processed. This leaves me at a dead end. I sent the transactions but then they wanted me to send more prior to the 6th. They have wasted my time as I did all they asked and they still have not started to trace it. They told me there was no problem with their processing! I'm unconvinced they care as I have just had barriers ever since I had the win. Never had so much agro just for a withdrawal. Let me know if you find out what happened. I have had the run around from chat
 

nachhaltig

Experienced Member
Joined
Jun 26, 2016
Location
Germany
At least they are looking into yours. They have told me they cannot do any more as they have confirmed the payment was processed. This leaves me at a dead end. I sent the transactions but then they wanted me to send more prior to the 6th. They have wasted my time as I did all they asked and they still have not started to trace it. They told me there was no problem with their processing! I'm unconvinced they care as I have just had barriers ever since I had the win. Never had so much agro just for a withdrawal. Let me know if you find out what happened. I have had the run around from chat

I'll keep you informed when I receive something. The support-Agent told me on Friday, that they would send my transactions to the payment-department and they would inform me in a timeframe of ~24-48 hours. Well, thats obiously not the case. I will ask them tomorrow.

This can't be random, since in the sum there are 4 Withdrawls which didn't arrived. Yours, 2 of mine at cashmio, and one at guts.
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
I'll keep you informed when I receive something. The support-Agent told me on Friday, that they would send my transactions to the payment-department and they would inform me in a timeframe of ~24-48 hours. Well, thats obiously not the case. I will ask them tomorrow.

This can't be random, since in the sum there are 4 Withdrawls which didn't arrived. Yours, 2 of mine at cashmio, and one at guts.

Yes it is looking as though something wrong there. Thanks for the info. Going away from Wednesday and don't expect to hear anything as they actually seemed to wash their hands of my case. Actually sick of it now. I won't be depositing there again. That's enough for me.
Sad news from Berlin
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Yes it is looking as though something wrong there. Thanks for the info. Going away from Wednesday and don't expect to hear anything as they actually seemed to wash their hands of my case. Actually sick of it now. I won't be depositing there again. That's enough for me.
Sad news from Berlin

Have you even tried to contact Keith yet?

He will definitely sort it out for you, he is a great rep and I never had problems with Cashmio.

Good luck hope you hear some good news soon :)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Yes it is looking as though something wrong there. Thanks for the info. Going away from Wednesday and don't expect to hear anything as they actually seemed to wash their hands of my case. Actually sick of it now. I won't be depositing there again. That's enough for me.
Sad news from Berlin

Vince, you are in the UK, where according to the UKGC regulations every casino has to nominate and publish an ADR (Alternative Dispute Resolution) in their T&C's. Good news, Cashmio has ThePogg.

Quote Cashmio T&C's 23.6

"ThePOGG.com. Address: ThePOGG.com, PO Box 2089, Livingston, EH54 0GF Email: webmaster@thepogg.com. Your complaint can be submitted at -
You do not have permission to view link Log in or register now.
."

Submit your complaint asap, ThePogg will surely help, i have no doubt about it. :thumbsup:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Vince, you are in the UK, where according to the UKGC regulations every casino has to nominate and publish an ADR (Alternative Dispute Resolution) in their T&C's. Good news, Cashmio has ThePogg.

Quote Cashmio T&C's 23.6

"ThePOGG.com. Address: ThePOGG.com, PO Box 2089, Livingston, EH54 0GF Email: webmaster@thepogg.com. Your complaint can be submitted at -
You do not have permission to view link Log in or register now.
."

Submit your complaint asap, ThePogg will surely help, i have no doubt about it. :thumbsup:

He is indeed a great guy. He won't accept lame excuses from Cashmio.

It is up to the originator of a transfer to request a trace. While I can understand having to send proof it wasn't received before they go to that effort, you've provided that.

And given another member has issues from same timeframe, perhaps a whole batch was not dealt with properly in which case they should be aware of the issue.
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
Have you even tried to contact Keith yet?

He will definitely sort it out for you, he is a great rep and I never had problems with Cashmio.

Good luck hope you hear some good news soon :)

I will do but I am due to go on holiday for xmas tomorrow and I have spent so much time and energy on this I need to do xmas shopping before I go. I am actually sick and tired of it. I wish I had not won any money because I am much worse off than before I won that day! I have been so stressed out by cashmios response I have lost sleep. Thanks for your advice. I will get back onto it when I get back.
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
Vince, you are in the UK, where according to the UKGC regulations every casino has to nominate and publish an ADR (Alternative Dispute Resolution) in their T&C's. Good news, Cashmio has ThePogg.

Quote Cashmio T&C's 23.6

"ThePOGG.com. Address: ThePOGG.com, PO Box 2089, Livingston, EH54 0GF Email: webmaster@thepogg.com. Your complaint can be submitted at -
You do not have permission to view link Log in or register now.
."

Submit your complaint asap, ThePogg will surely help, i have no doubt about it. :thumbsup:


Really helpful. Thanks! I will do this but may be better when I get back from holiday as going tomorrow and I won't be available for replies etc. Need a break from the whole episode. I will inform cashmio that there are other players with issues from the payment provider with payments generated 6th Dec.
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
He is indeed a great guy. He won't accept lame excuses from Cashmio.

It is up to the originator of a transfer to request a trace. While I can understand having to send proof it wasn't received before they go to that effort, you've provided that.

And given another member has issues from same timeframe, perhaps a whole batch was not dealt with properly in which case they should be aware of the issue.

Thanks very much for that advice. Will do that.
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
I'll keep you informed when I receive something. The support-Agent told me on Friday, that they would send my transactions to the payment-department and they would inform me in a timeframe of ~24-48 hours. Well, thats obiously not the case. I will ask them tomorrow.

This can't be random, since in the sum there are 4 Withdrawls which didn't arrived. Yours, 2 of mine at cashmio, and one at guts.

Just contacted them again. Rude chat staff. Now telling me I need to send in statements.. PLeaaaase someone help me????????? I have sent them in again yesterday. Now questioning my email address. Explained I use this as a spare as I run a business and do not want all the spam. This casino is absolute rubbish. I am going to gtry to forget about them. I just am being constantly wound up. No apology. They need to remember I am the loser here.
I will give it one last go when I get back from holiday. Can't let this ruin my xmas. Good luck with yours. Perhaps if you contact them aswell they may take it seriously
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
Just contacted them again. Rude chat staff. Now telling me I need to send in statements.. PLeaaaase someone help me????????? I have sent them in again yesterday. Now questioning my email address. Explained I use this as a spare as I run a business and do not want all the spam. This casino is absolute rubbish. I am going to gtry to forget about them. I just am being constantly wound up. No apology. They need to remember I am the loser here.
I will give it one last go when I get back from holiday. Can't let this ruin my xmas. Good luck with yours. Perhaps if you contact them aswell they may take it seriously

Everybody helped you by saying contact the rep - or at least the contact as in Keith . It seems instead you went back to the useless chat again. Let Keith help you ! You asked for help and people have suggested where you can find it
 

vince69

Newbie member
Joined
Dec 19, 2016
Location
london
Everybody helped you by saying contact the rep - or at least the contact as in Keith . It seems instead you went back to the useless chat again. Let Keith help you ! You asked for help and people have suggested where you can find it

When I posted I did not ask for help. I am used to sorting out my own affairs. I have actually spoken to my solicitor today and will sort this out when I get back from my holiday. I merely was posting my experience and as it happened someone had the same problem as me. Please don't tell me what to do. I make my own decisions and am intelligent enough to know what I need to do. I will continue through the proper channels and start with their ADR. Thanks for your advise but none needed
 
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