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Resolved NexxEdge (account locked - fake documents)

Discussion in 'Casino Complaints - Bonus Issues' started by pade6, Mar 7, 2015.

    Mar 7, 2015
  1. pade6

    pade6 Full Member PABnonaccred

    Occupation:
    -
    Location:
    Finland
    Hello all! Ok here's the case. Played on the casino, won something, made a cashout and waited about four days from them to review my documents. I went to Live chat to ask whats the deal. Then this chat fella Dennis sayd my douments were fake which is totally ridicilius and false. Then he says this our last chat and closed the chat and since then the Live help wont open for me. I have sent those same documents for dozens sites and ever had any problems. Those documents (ID and uitily bill) were scanned. After this Dennis sayd about those documents I took a camera and took a picture of those documents and sent them again to This email is not visible to you. This email is not visible to you. as suggested by friend.

    Please help me what to do here? :confused: :(

    edit. And just to clarify, I've been playing for over ten years on many many sites and I know the rules and allways play by the casino rules. No bonus abuses etc.
     
  2. Mar 8, 2015
  3. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Call me a skeptic but when people say they have been playing 10 years but have only just joined Casinomeister, I do wonder.

    Just my view and no way insinuating anything untoward.
     
  4. Mar 8, 2015
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Why as the majority of gamblers in the world have no interest in joining forums.

    I only joined here last year but have gambled online for over 15 years and I know other members on here that have gambled for years before joining here.
     
    7 people like this.
  6. Mar 8, 2015
  7. pade6

    pade6 Full Member PABnonaccred

    Occupation:
    -
    Location:
    Finland
    Wow thats was very helpful reply.
     
  8. Mar 8, 2015
  9. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Send a complaint to MGA :lolup:
     
  10. Mar 8, 2015
  11. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    NexxEdge is a new casino, they're not a part of any group as far as I know, nor they have a rep at this forum at the moment, so it is impossible for any member to help you in some way. You have an option of submitting a complaint though, just have a read here and if you think you have a case, go ahead.

    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    Casino is operated by EveryMatrix, and they have a number of casinos accredited here, so if you're being honest I don't see any reason why you shouldn't get paid.

    Good luck.
     
    1 person likes this.
  12. Mar 8, 2015
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Do you have ANY idea how many people gamble online world-wide?
    Nor do I, but it's definitely in the millions...

    "Casinomeister's Online Casino and Poker Forum Statistics: Members 26,461 Active Members 2,160"
    So at the very best, the number of gamblers who are active members here is 0.2% - but it's probably a LOT less than that.

    @ OP: If you get totally stuck, read this: Pitch-A-Bitch

    KK
     
    5 people like this.
  14. Mar 8, 2015
  15. pade6

    pade6 Full Member PABnonaccred

    Occupation:
    -
    Location:
    Finland
    Is it the best for wait like few days if a miracle happens and they reply my emails early this week and possbile pays the money before the Pitch-A-Pitch?
     
  16. Mar 8, 2015
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well you didn't say exactly when you sent your new documents, but I think you should give them 2 or 3 business days to reply before taking it further.
    You don't want to waste your time & Max's time doing a PAB, without giving the casino the chance to do the right thing first.

    KK
     
  18. Mar 8, 2015
  19. pade6

    pade6 Full Member PABnonaccred

    Occupation:
    -
    Location:
    Finland
    I sent the new documents on friday. So ok, lets wait for few days. Thanks!
     
  20. Mar 8, 2015
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I my self had no intrest to signing up to any forums & I have been gambling online the best part of 10 years, I did pop in now and again until 1 day I decided to join and nether looked back :)

    Back to the OP, I have nether heard of this casino, Hope fully a few others have
     
  22. Mar 8, 2015
  23. pade6

    pade6 Full Member PABnonaccred

    Occupation:
    -
    Location:
    Finland
    Small news about this place:
    http://www.casinomeister.com/news/february2015/online_casino_news4/EVERYMATRIX-LAUNCH-NEXX-EDGE.php

    And I would be delighted if Dennis bothers to reply my emails and pays what they owe me :rolleyes:
     
  24. Mar 8, 2015
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Well, Not a good start for them calling players fraudsters,

    Hope you get it sorted :)
     
  26. Mar 10, 2015
  27. Nexx Edge

    Nexx Edge Dormant account

    Occupation:
    Manager
    Location:
    Canada
    Hi there all, I just joined the forum (it has been on my "to do" list for awhile, but it's been a hectic month or so).

    I have bolded the above quote as this speaks for itself.

    We are a new casino, yes. Our back end is operated by Everymatrix as has been noted. Everymatrix does the security screening and final authorizations of all users as per regulation of the licenses. They are a reputed company and do this same background for approximately 80 different casinos. Everymatrix is very up to date in their security processes and we have processed many withdrawals without issues over the past month and a half.

    In this particular case, the user was found fraudulent. The quote from Everymatrix security.. "These are the details that count for this case- we have been provided with more than sufficient evidence that this user had multiple fraudulent activities and that the documents he has provided are fake."
    Everymatrix does not supply the background of how they figure this out, as it would only lead to fraudsters figuring out other ways.

    On a second note to this case...another user complained directly to Everymatrix that their account was blocked due to fraudulent documents. This particular user had no block on their account, nor any gaming activity, nevermind a withdrawal or KYC documentation in process. It also so happens that this user, that has no legitimate concern, has the same last name as the complainant here, has on his account. The complaining account (second one) also was created before the blocked/fraudulent account..not afterwards as a remedy to get a message through.

    As a casino, we have to be able to rely on our security processes which is why we use EveryMatrix. If these processes were unfair, there would be no EveryMatrix casinos.

    Thanks all, and I look forward to being a part of this community!

    Dennis
     
    4 people like this.
  28. Mar 10, 2015
  29. pade6

    pade6 Full Member PABnonaccred

    Occupation:
    -
    Location:
    Finland
    Hi! First of all I'm willing to share those screenshots for everyone to see are those fake. I have a valid passport issued by Finnish Police. I sent you new ones hi resolution screens with me holding the passport and also my Electric Bill from Fortum electric company. The same passport has been approved all accredited casinos here and elsewhere. Your lack of response to my emails tells everyone something. And you do NOT do check security screening fro all new user and I know that from fact by a user which made withdrawal to Skrill even bigger amount and without requesting documents by you.

    I dont know elsewhere but here in Finland manipulating goverment issued documents is a crime you can go to jail. Do you honestly think that I deposit my own money, hoping that I might win and send you a "faked" documents and just hoping that casinos are stupid enough to buy it?!

    I have a pretty good reputation as a moderator in casino related site in Finland. I dont know is it allowed here to put a link.

    Lets see what other users think if I post a screenshot of those "faked" documents.
     
  30. Mar 10, 2015
  31. pade6

    pade6 Full Member PABnonaccred

    Occupation:
    -
    Location:
    Finland
    And could you please provide those so called evidence?
     
  32. Mar 10, 2015
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thank you Dennis and welcome,

    There is some people that try it should no better, I cannot ask you to put details to show us but it would not hurt if you cut out all the necessary ad show us proff? That they was trying it, I only ask as we as members do not get to see this side of things so go n trust,

     
  34. Mar 10, 2015
  35. Nexx Edge

    Nexx Edge Dormant account

    Occupation:
    Manager
    Location:
    Canada
    Thanks Spintee... We do not keep the documents personally. We send them directly to EveryMatrix and they deal with them. EveryMatrix does not disclose their process to us. They are a heavily regulated company and deal with many casinos, so we have to put our trust in them.

    I wish I could provide the direct evidence, but as part of our gaming license, that is up to EveryMatrix. And our decision has to agree with their decision. Trust me, it is not in our benefit to just randomly block players trying to withdraw. There is a KYC process that is legislated and EveryMatrix must follow it. There are many accredited casinos here that use the Everymatrix security background so they are obviously reputable as well as having been in business for a long time. A few other casinos off the top of my head that are EveryMatrix are JetBull, Guts, and Casinoluck.
     
  36. Mar 10, 2015
  37. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Please stop posting and PAB immediately.
    That is your only chance if you're innocent, and let Max deal with the casino instead.

    I felt the rep said way too much already in that post.
     
    1 person likes this.
  38. Mar 10, 2015
  39. Nexx Edge

    Nexx Edge Dormant account

    Occupation:
    Manager
    Location:
    Canada
    If the user is already verified by EveryMatrix at another casino, no, they may not need to supply documents again. But they would have, at some point, had to provide those.

    Dennis
     

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