Tips NextCasino withdrawal limit for high rollers

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
So, I wake up and read some new replies.
Now am worried if I even will get paid when I read some of the replies.

I thought Aspire Global was a solid company and they have a UKGC and MGA license.

Should I really worry if I will get paid?

:eek:

no its not.
 

dutchyboy

Experienced Member
Joined
Nov 18, 2012
Location
World
Update: @CasinoLuck_Eric has been in touch with some people and yesterday got a call that my limit will be raised to 20K a month.
First 8K already in my Neteller, following 12K will come next week.
Then after a month I can withdraw another 20K, and so on, after my whole balance is withdrawn.

After reading some posts in this thread which made me a bit scared about what to expect, my faith is now restored in this casino with this deal :).
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Update: @CasinoLuck_Eric has been in touch with some people and yesterday got a call that my limit will be raised to 20K a month.
First 8K already in my Neteller, following 12K will come next week.
Then after a month I can withdraw another 20K, and so on, after my whole balance is withdrawn.

After reading some posts in this thread which made me a bit scared about what to expect, my faith is now restored in this casino with this deal :).

That doesn't mean you have to be nice and give them all back. Now we wants to hear about you being patient all the way :D
Eric is a good guy so I'm happy he could do something.
 

dutchyboy

Experienced Member
Joined
Nov 18, 2012
Location
World
Well, things all went downhill since last week.
I decided to be wise and self-exclude myself for a month, and now I am being told that I cannot withdraw my balance when I am self-excluded.
Has anyone heard of such a thing? This shouldn't be allowed, right? Let's say if I would now request a permanent self-exclusion, it would mean I can never withdraw my own money again.

Last month I managed with some help of the Rep on here to raise my withdrawal limit to 20K a month - now to be told they 'downgraded' me again to 8K (which it already was last month).
I am truly shocked and had good expectations after I got help last month, but now it seems NextCasino is doing everything they can to not let me withdraw my balance.

Already have I been in touch with @CasinoLuck_Eric again and I hope he solves this again, but after some live chats which gave me no confidence at all, I felt like I should share this at the forum.

Right now this is by far the worst experience I have had at an online casino when it comes to withdrawing a big amount which I have won..
Of course will keep you updated and any advice is welcome...
 

danofthewibble

Meister Member
Joined
Jan 2, 2018
Location
UK
Too late now, but don’t self exclude for stuff like that; set a monthly wager limit of £/$/€1. Whatever the lowest they let you set is. Then you’ve got full account access, and the risk to your balance is minimal.

(Even better if they have a long cooling off period.)
 

dutchyboy

Experienced Member
Joined
Nov 18, 2012
Location
World
Too late now, but don’t self exclude for stuff like that; set a monthly wager limit of £/$/€1. Whatever the lowest they let you set is. Then you’ve got full account access, and the risk to your balance is minimal.

(Even better if they have a long cooling off period.)

Would have done this for sure if it would've been possible, but they only offer deposit limit and no wager limit, so this is not a solution at this casino :(
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
So the reduced your withdrawal limit then refused to let you withdraw as you are self excluded? Sounds to me like a casino with cashflow problems, stalling payment. Considering everything maybe @LadyJelena could look at the review.
I would start a PAB over this. Maybe @maxd could confirm if it can be done for this as it's a little unusual?
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
So the reduced your withdrawal limit then refused to let you withdraw as you are self excluded? Sounds to me like a casino with cashflow problems, stalling payment. Considering everything maybe @LadyJelena could look at the review.
I would start a PAB over this. Maybe @maxd could confirm if it can be done for this as it's a little unusual?


Why does this mean cash flow problems?

Maybe it’s just a dubious practice.

Either one is not good.
 

dutchyboy

Experienced Member
Joined
Nov 18, 2012
Location
World
So the reduced your withdrawal limit then refused to let you withdraw as you are self excluded? Sounds to me like a casino with cashflow problems, stalling payment. Considering everything maybe @LadyJelena could look at the review.
I would start a PAB over this. Maybe @maxd could confirm if it can be done for this as it's a little unusual?

After some messages to the Rep (Eric) they admitted the live chat and email support didn't gave me the correct information. So luckily my limit of 20K will still be my withdrawal limit instead of being lowered to 8K.

As for the self-exclusion, they say that only the player can request a withdrawal in his account for security purposes.
I have the luck that I only excluded for one month, so next week I can request it myself.
I don't know if it is usual that you cannot withdraw when excluded, but at least next week I can withdraw another 20K.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
After some messages to the Rep (Eric) they admitted the live chat and email support didn't gave me the correct information. So luckily my limit of 20K will still be my withdrawal limit instead of being lowered to 8K.

As for the self-exclusion, they say that only the player can request a withdrawal in his account for security purposes.
I have the luck that I only excluded for one month, so next week I can request it myself.
I don't know if it is usual that you cannot withdraw when excluded, but at least next week I can withdraw another 20K.

It usually are explained when you self exclude that you won't be able to access your account and will not be able to deposit or withdraw your money.

Good news about the limit though. A deposit limit next for you then :)
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
It usually are explained when you self exclude that you won't be able to access your account and will not be able to deposit or withdraw your money.

Good news about the limit though. A deposit limit next for you then :)

That's a good point so did they indeed explain that he would not be able to withdraw his money? ? As if they did why on earth would he have carried on knowing he was locking his money away and not be able to touch it
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
It usually are explained when you self exclude that you won't be able to access your account and will not be able to deposit or withdraw your money.

Good news about the limit though. A deposit limit next for you then :)

Maybe where you are from but not in the case of UK customers. Then the money has to be returned and not left sitting in the account until the SE is over. No reputable casino should do that, and any that do should be avoided, wherever in the world the customer is based in my view.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Maybe where you are from but not in the case of UK customers. Then the money has to be returned and not left sitting in the account until the SE is over. No reputable casino should do that, and any that do should be avoided, wherever in the world the customer is based in my view.

I think it's a bit different if it's just a temporary self exclusion. If it's closed for goo then they have to pay it out.
Read some casinos rules and you'll see.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
I think it's a bit different if it's just a temporary self exclusion. If it's closed for goo then they have to pay it out.
Read some casinos rules and you'll see.

I know UKGC rules, will that do rather than go through pages of T&C's at various casinos?

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Once you have made a self-exclusion agreement, the gambling company must close your account and return any money in your account to you. It must also remove your name and details from any marketing databases it uses.

Theres no excuse for a casino not paying out like this, and totally goes against RG. It means they are forcing customers to re-open accounts after a SE ends and be faced with a balance that could tempt them to play again. If any casino rep is reading this who actually refuses withdrawals based on an SE they are welcome to explain why?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I know UKGC rules, will that do rather than go through pages of T&C's at various casinos?

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Once you have made a self-exclusion agreement, the gambling company must close your account and return any money in your account to you. It must also remove your name and details from any marketing databases it uses.

So anyone that wants their money faster can just self exclude then? Even if they are just doing it for one month?
I don't think he is in the uk though so he will have to wait.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
So anyone that wants their money faster can just self exclude then? Even if they are just doing it for one month?
I don't think he is in the uk though so he will have to wait.

To be fair, there are no withdrawal limits in the UK, so no, it wouldn't make any difference to withdrawal times.

I can't read this particular casinos T&C's even using a VPN for outside the UK, maybe someone could post the part about SE and withdrawals, would be interested to see it.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
I know UKGC rules, will that do rather than go through pages of T&C's at various casinos?

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Once you have made a self-exclusion agreement, the gambling company must close your account and return any money in your account to you. It must also remove your name and details from any marketing databases it uses.

Theres no excuse for a casino not paying out like this, and totally goes against RG. It means they are forcing customers to re-open accounts after a SE ends and be faced with a balance that could tempt them to play again. If any casino rep is reading this who actually refuses withdrawals based on an SE they are welcome to explain why?
It's a shame he's not from the UK then.
Otherwise, if he'd have done a full self exclusion, they'd have been forced by those UKGC rules, to pay him IN FULL, rather than by instalments
 

dutchyboy

Experienced Member
Joined
Nov 18, 2012
Location
World
Hi all,

I was told I can't request a withdrawal (however I requested a withdrawal by mail last week and at first they confirmed it would be done manually by the Finance department) until my self-exclusion ends.

The reason they gave was that only the player can do withdrawal in his account and their staff aren't allowed to withdraw when requested by mail for security reasons.

To be fair I also didn't understood that point, as I requested it myself through my own mail, but all right... luckily it is only one week for me.

I am in the EU and not in the UK btw.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
It's a shame he's not from the UK then.
Otherwise, if he'd have done a full self exclusion, they'd have been forced by those UKGC rules, to pay him IN FULL, rather than by instalments

I've managed to look at the terms now from outside the UK and they seem to be exactly the same as the UK ones, in that nothing is mentioned about not being able to withdraw funds while self excluded. It does say the account will be blocked, but so does the UK side.
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
Hi all,

I was told I can't request a withdrawal (however I requested a withdrawal by mail last week and at first they confirmed it would be done manually by the Finance department) until my self-exclusion ends.

The reason they gave was that only the player can do withdrawal in his account and their staff aren't allowed to withdraw when requested by mail for security reasons.

To be fair I also didn't understood that point, as I requested it myself through my own mail, but all right... luckily it is only one week for me.

I am in the EU and not in the UK btw.


At what casino? I'd ask if they can re-open the account but block it for playing games. So you can only log in to make withdrawal and block again after that.

I have had that with casinos.
 

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