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Next Casino

Discussion in 'Online Casinos' started by barbara12, Aug 5, 2015.

    Aug 5, 2015
  1. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    I think there should be a forum where we can post favorable comments about a casino (there might be but I couldn't find one). I have to say that Next Casino has been the most pleasant to deal with. Their rep, Eric, is such a gentleman. I screwed up royally by doing a copy and paste on a wire transfer and CS informed me there would be a 25GBP charge to recall it (equivalent to over $50 Cdn). There would have been almost nothing left. I PM'd Eric thinking that this was a casino imposed charged but he informed me it was the banks. To cut a long story short, this gentleman offered to reimburse me for MY screw up. Now, that is classy. I also have to say that all the CS agents are top notch. I have never had to explain things twice. They obviously want customers coming back and they sure know how to do it! Thanks Eric and team. It all worked out in the end as the funds got bounced back so there were no penalties.
     
    11 people like this.
  2. Aug 5, 2015
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Yes, great outfit / setup

    I deposit and play at Next casino and Casino Luck their sister site a few times a month.

    Never ever had any issues and on my 'lucky days' always received payments promptly.

    Good Stuff!!
     
    4 people like this.
  4. Aug 5, 2015
  5. Marky147

    Marky147 Dormant account

    Occupation:
    Punt
    Location:
    England
    Echo the comments about Eric being extremely helpful, and the support guys from the site have been good to deal with, too.


    I made a withdrawal for ~1k, and in addition to photos of passport/card/statements, was asked for notarised copies, too.

    Eric checked it out for me, as he said it seemed a bit much, and was something that a few payment providers asked for.

    He got back to me very quickly, and said that they had been able to come to a compromise with the providers which wouldn't cost me over £200.

    A+ support
     
    5 people like this.
  6. Aug 6, 2015
  7. psychogene

    psychogene Senior Member

    Occupation:
    This and That
    Location:
    Australia
    Can highly recommend them indeed. Good selection of slots and extremely fast payout (sometimes same day) and deposit/withdrawal friendly options for my country (Australia). I play here a few times a week.

    As a plus I cleared their welcome bonus a long time ago and this was the place I got a double wildline in DOA and payment made the next day :p
     
    3 people like this.
  8. Aug 6, 2015
  9. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Like to add my 2 cents worth too:

    When i joined CasinoLuck they were still only Netent, and then my first experience wasn't too good, due some lagging Netent slots..
    I left a note with support, as they also didn't have lice chat back then, but even then, i got a reply very quickly, and also friendly and with an amicable solution. Since then i have been loyal, and at least visit both NextCasino and CasinoLuck once a month, often more if i can.

    I am also an affiliate for CasinoLuck (would add Next in a heartbeat, but i had decided to only put one Casino per group on my site) and also that side of things is very well organized. Since that initial communication, i have really seen them improve, taking in feedback wherever necessary, and actually have implemented each suggestion i have made - not saying i was the one and only or anything, but just to emphasize that everything i could think of, to "perfectionize" the Casino, has been done. At least 99%:)

    During all that time. any chat support i talked to, and any affiliate personnel i engaged with, were superb, but most of all Eric, has become one of my favorite casino rep's around! A very generous person, with a kind heart towards animals, and always very professional, and like any good rep, basically available 24/7..:cool:

    They were close on my list for the top three with last years awards, there's no denying them a top three entry this year, that much i can say:)

    Keep it up!:thumbsup:
     
    1 person likes this.
  10. Aug 6, 2015
  11. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    I enjoy Casino Luck / Next Casino. I only play with bonuses, so their 50% reload bonus every month is great. Plus they offer additional bonuses during the week.
     
    1 person likes this.
  12. Aug 6, 2015
  13. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    I really don't understand why they don't have a higher rating. They should definitely be in the 90+ rating. Eric is incredible -- replies to your email within 5 minutes. That is outstanding.
     
  14. Aug 6, 2015
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Spooky (well ish) I had a DOA wild line, (my 2nd ever) on my first ever deposit @ Next too!

    Cleared WR and cashed £400 from £20 and funds left to play!!
     
    1 person likes this.
  16. Aug 6, 2015
  17. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    You can't play DOA with Welcome bonus at Next
     
  18. Aug 6, 2015
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    erm I did!

    Next Casino: Dead or Alive 488.jpg,Aug 6, 2015

    Even if I'm mistaken (which I'm 99.99% not :p) or my memory has declined with age, I've taken a bonus of some description on each and every deposit @ Next.

    They do have quite an extensive 'no bonus play' list which includes another of my faves 'Egg O Matic' - with this slot I do get the 'Not enough money in account' message when I have not cleared the WR. However I am able to play DOA on Next and Casino Luck no problems, first slot direct after deposit if I wish.

    Maybe it is because they can see I am a 'small fish' and not one of these DOA bonus abusers ??? Who Knows??

    *Edit, Realise screen shot proves nothing but date stamp matches first deposit date on spread sheet :D
     
  20. Aug 6, 2015
  21. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Maybe they changed it since but its pretty clear now:
    6. A few games are not playable with bonus funds. A customer will not be technically able to play these slot machines with bonus funds at all: Scrooge, Devils Delight, Champion of the Track, Robin Hood, Tomb Raider 2, Castle Builder, Pearls of India, The Wish Master, Forsaken Kingdom, Big Bang, Dead or Alive, Eggomatic, Lucky Angler, Aliens and Tower Quest. All games in our Live Casino will also not be playable at all with bonus funds. If you wish to play any of these games, make sure you do not have an active casino bonus

    Sorry should of said in original post wasn't making out you were being in anyway untruthful just thought it important to point out to anyone thinking of making a first deposit with them (as i was) that DOA wasn't allowed.A lot of casino's are starting to disallow it and since i like it i always check thoroughly.
     
    3 people like this.
  22. Aug 6, 2015
  23. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Maybe there is some sort of error with the restrictions / settings on my account then, I really can offer no other explanation??

    If I remember I will record a video next time I deposit there and upload, probs shooting myself in the foot by doing so as I rely on low rolling last few quid @ 9p bets if deposit is not going well and don't want em blocking the game for me :eek:

    Edit: Just spotted your edit lol, no I was not thinking like that but some of the genuine experiences I share in the forum although 100% true can appear a touch on the side of 'yeah right' so I totally understand :thumbsup:

    Deposit and play most days so like to share anything that is 'out of the norm' :D
     
    Last edited: Aug 6, 2015
  24. Aug 6, 2015
  25. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    I'm getting those terms from the 'welcome bonus terms' which they may well have changed since you made first deposit.I can't find the standard bonus t+c's so it may well be that the exclusion is only for the welcome offer and the normal day to day bonuses allow it still.:confused:
     
  26. Aug 6, 2015
  27. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Likewise. I have been able to play DOA on bonus. Like Jon -- just a small fish here.
     
    1 person likes this.
  28. Aug 6, 2015
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    In total agreement Mac!

    It is on the exclusion list for all bonuses.

    Was playing the monthly reload @ Casino Luck yesterday, opened Egg o Matic and got the 'Not enough money' error.

    Being over tired and a bit naive, went to live help totally forgetting like an amateur to be reminded and the agent copied and pasted the excluded games list for me and DOA was on it.

    Thanked him and closed the game, opened up DOA just to see and it let me play???

    So now I am confused, lets hope Eric doesn't spot this and block me :p :p
     
  30. Aug 7, 2015
  31. yyuu

    yyuu Full Member

    Occupation:
    computers
    Location:
    epic forest
    damn, never realized some games are excluded when taking bonus
     
  32. Aug 7, 2015
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    The system blocks restricted games automatically so you should have nothing to worry about! :D
     
  34. Aug 8, 2015
  35. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    Guys

    D O A is banned for sign up at both casino luck and next casino with a bonus. but not banned for future bonuses at both. this is the uk version.
     
    1 person likes this.
  36. Aug 8, 2015
  37. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Thanks for the clarification:cool:
     
    1 person likes this.

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