1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Next Casino have blocked my account for no reason

Discussion in 'Online Casinos' started by ratplay2007, May 20, 2015.

    May 20, 2015
  1. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    So, I get verified and play as normal. A couple of hours ago I logged in and played. Won £100 playing BJ (I never use bonus as think they are not worth it). No problem. Anyway I just try to log on now and it says my account is blocked. What sucks is they block my account but do not even bother sending me an email letting me know the reason why. I have just played as normal. I have done nothing wrong and to be honest I am pissed off. Expect better from a verified casino. Have sent a email to customer support and the NextCasino rep on this forum. What is annoying is I moved stuff around to play BJ tonight but am now unable to
     
  2. May 20, 2015
  3. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Have you self-excluded from any of the following casinos:

    You must register/login in order to see the link.

    If so, this may affect your ability to play at Next Casino. If not, ask them via e-mail for a valid reason why your access has been limited.
     
  4. May 20, 2015
  5. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    Thanks for that. I regularly self-exclude myself from various bookmakers - normally after a loss. However, I have never self excluded myself from NextCasino or any of their casinos. So, how can they block my account because of that. They verified my account and let me play. I then win and they block my account. That is just wrong
     
  6. May 21, 2015
  7. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    Just to add. I have joined many bookmakers over the years. After a big win or a period of losing I self-exclude to prevent temptation. I am not one of them people who self-exclude and then try to open a account with the same bookmaker and then cry about how they should never have been allowed to reopen their account. Whenever I self-exclude I make a note of the bookmaker and all their various sites to make sure I do not join any of their sites until my self-exclusion is expired with them. Prior to opening the account with Next Casino I checked my spreadsheet and I was not self excluded from their site or any of their other sites. I then joined as normal and became verified. I love gambling and accept it comes with wins but mostly losses. However, what Next Casino has done is just not right. I wanted to add this comment just in case people thought I was trying to open a account with someone I had previously self-exclude from
     
  8. May 21, 2015
  9. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    sometimes they just block an account to verify the identity of the player, had this done once or twice, if u email them they normally respons very quickly

    They would give you the reason
     
  10. May 21, 2015
  11. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    That would be cool if they emailed me to let me know when they blocked my account. However, to block my account without letting me know especially after I had gone through their verification process is very unprofessional
     
  12. May 21, 2015
  13. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Nicola's link does not work. I could not find a list of all EveryMatrix casinos running under the same license so we need to use a trick:
    Please google "LGA/CL1/497/2010" and check if you have self-excluded at one of the casino-properties (EveryMatrix clients using this specific license).

    You must register/login in order to see the link. shows you an overview of the EM clients, however not all of them use the EM-white label license but it can serve you to narrow the search.

    You admitted that you often self-exclude so this very likely is the problem here.

    edit: I found something, please check: You must register/login in order to see the link.

    edit2: just recognized Nicola's link DOES work. Oh Dear. Sorry for the redundancy. Good night.
     
  14. May 21, 2015
  15. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    I JUST LOGGED IN. The rep reckons I entered my details incorrectly and so that must have locked my account. So, I nominate myself and win the idiot of the year award.

    THANKS ALOT TO ERIC (THE REP) FOR THE QUICK RESPONSE
     
  16. May 21, 2015
  17. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Yeah you def win the idiot award lol
     

Share This Page