Newbie looking for advice

lidkev1981

Dormant account
Joined
Mar 3, 2011
Location
uk
Hi,

Newbie looking for some advice.

Ihave been playing online for a longtime... anyways I decided while watching the footy the other night I would have a flutter and decided to join REEF CLUB CASINO

after playing for a few hours i had approx £330 - about 50 up.

I withdrew this, no bonuses, as I opt out of them... and all was well. The next day I got an email from cassava saying my account is temp suspended. . . . basicly I have had an account with hem years agao that I self excluded. and now after complaining they say they might let me back..

The prob is it takes ages for them to responde, and havnt heard anyhting for days, also no contact number, when i speak to customer services they say they cant help me.

IU just want my money out of it, even if its just what i deposited. I deposited via paypal but they say they cant help, does anyone ahve any advice on how I can put pressure on them to resolve this.

Any help apprecaited.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Reef Club Casino is under Baptism by Fire - Pending Accredited Casinos.

If you self excluded yourself for "the rest of your life", then they have a problem if they later let you re-open an account or register a new one.

Anyway, if they did allow you to re-open/register then you are entitled to your winnings.

You might want to send a PM to a rep. Look under "I-Gaming Forum Reps"
 

lidkev1981

Dormant account
Joined
Mar 3, 2011
Location
uk
Reef Club Casino is under Baptism by Fire - Pending Accredited Casinos.

If you self excluded yourself for "the rest of your life", then they have a problem if they later let you re-open an account or register a new one.

Anyway, if they did allow you to re-open/register then you are entitled to your winnings.

You might want to send a PM to a rep. Look under "I-Gaming Forum Reps"

thanks mate, sorry who are the reps... so bit new to all this
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Please keep us updated. It`s interesting when it concerns a "baptism by fire"-casino.
 

lidkev1981

Dormant account
Joined
Mar 3, 2011
Location
uk
Please keep us updated. It`s interesting when it concerns a "baptism by fire"-casino.

Yeah will do, I have Pm'd Rachel so hopefully she can help, as 1 email per day from cassava especailly when there generic will take months to resolve:)
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Even if you don't get your winnings, you are entitled to get your deposit back. Please post and let us know what happens.
 
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