I considered pitching a bitch but the amount of money probably isn't worth it. Bad PR for them works nicely.
New York Casino. Avoid it. That Casino doesn't treat its customers right. Even when they make a mistake that they fully admit to being their own they don't make it up to their customers. This casino is not worth supporting.
Here's my story. My friend recommended New York Casino to me because they had a nice sign up bonus and because they "allowed" Blackjack Surrender. At least, according to five different people that work for New York Casino Blackjack Surrender was not a restricted game. The truth is to half of New York Casino it as OK to play but to the other half it was not.
I had been playing a bit but decided to ask yet again if Blackjack Surrender was OK. After playing $1500 worth of Blackjack Surrender I was down $26. This is when the truth finally surfaced. My buddy who referred me was cashing out at New York Casino when he was finally informed with certainty that Blackjack Surrender was not allowed. They offered him a nice bonus to reverse his cashin request. When he inquired about the bonus he asked if he could play BJ surrender for that bonus. He was informed at that time that Blackjack Surrender is restricted. He then tells me this.
I get on the live chat with a customer service rep. who informs me that Surrender is restricted. I then pick up the phone to ask. I'm told by the customer service representative it's NOT restricted. At this point it's getting ridiculous. It's clear to me that New York Casino doesn't have a clue what is going on. Their employees can't even get it right. I get one story then another and then back again.
We now know that they've reviewed our logs from live chat. They know for a fact that we were told that Blackjack Surrender was OK. We have screen snaps of the conversation and the terms and conditions. They've since changed their terms because of their screw up on this.
I should also point out that before I deposited my $200 in to that casino I sat with a customer service rep on live chat asking specific questions. I at one point made the point blank statement to her that I would be playing the casino as long as I get the bonus as promised and as long as Blackjack Surrender was ok. I was informed BEFORE I made my deposit it was.
So in the end I decide I want nothing to do with this inept casino. I request my original $200. They've decided I'm only entitled to $174. Apparently the check is in the mail. I made it perfectly clear to these idiots that $174 was not adequate - that I am entitled to my $200 because I was essentially lied to prior to making my deposit. I wasn't asking for the world here - I simply wanted back what I NEVER would have put in had the custer service rep had a clue as to the rules.
This screw up has now taken almost two weeks to resolve. It goes back and forth. They tell me they will get back to me in a certain amount of time an never do. I email them to inquiry and they ask for my patience and they appologize yet again for their mess up. I guess I was suppose to assume they were trying to do the right thing.
So in the end I get a major headache from this casino. A screw up that is clearly theirs they do absolutely nothing to reciprocate. They are giving me my $174 and nothing more. I told them directly that if they paid me my $200 I believe I'm entitled to I would drop it. They've decided that wasn't going to work so you are now reading this.
Thanks for your time and once again I recommend that you avoid New York Casino. Their business practices are incredibly poor.
New York Casino. Avoid it. That Casino doesn't treat its customers right. Even when they make a mistake that they fully admit to being their own they don't make it up to their customers. This casino is not worth supporting.
Here's my story. My friend recommended New York Casino to me because they had a nice sign up bonus and because they "allowed" Blackjack Surrender. At least, according to five different people that work for New York Casino Blackjack Surrender was not a restricted game. The truth is to half of New York Casino it as OK to play but to the other half it was not.
I had been playing a bit but decided to ask yet again if Blackjack Surrender was OK. After playing $1500 worth of Blackjack Surrender I was down $26. This is when the truth finally surfaced. My buddy who referred me was cashing out at New York Casino when he was finally informed with certainty that Blackjack Surrender was not allowed. They offered him a nice bonus to reverse his cashin request. When he inquired about the bonus he asked if he could play BJ surrender for that bonus. He was informed at that time that Blackjack Surrender is restricted. He then tells me this.
I get on the live chat with a customer service rep. who informs me that Surrender is restricted. I then pick up the phone to ask. I'm told by the customer service representative it's NOT restricted. At this point it's getting ridiculous. It's clear to me that New York Casino doesn't have a clue what is going on. Their employees can't even get it right. I get one story then another and then back again.
We now know that they've reviewed our logs from live chat. They know for a fact that we were told that Blackjack Surrender was OK. We have screen snaps of the conversation and the terms and conditions. They've since changed their terms because of their screw up on this.
I should also point out that before I deposited my $200 in to that casino I sat with a customer service rep on live chat asking specific questions. I at one point made the point blank statement to her that I would be playing the casino as long as I get the bonus as promised and as long as Blackjack Surrender was ok. I was informed BEFORE I made my deposit it was.
So in the end I decide I want nothing to do with this inept casino. I request my original $200. They've decided I'm only entitled to $174. Apparently the check is in the mail. I made it perfectly clear to these idiots that $174 was not adequate - that I am entitled to my $200 because I was essentially lied to prior to making my deposit. I wasn't asking for the world here - I simply wanted back what I NEVER would have put in had the custer service rep had a clue as to the rules.
This screw up has now taken almost two weeks to resolve. It goes back and forth. They tell me they will get back to me in a certain amount of time an never do. I email them to inquiry and they ask for my patience and they appologize yet again for their mess up. I guess I was suppose to assume they were trying to do the right thing.
So in the end I get a major headache from this casino. A screw up that is clearly theirs they do absolutely nothing to reciprocate. They are giving me my $174 and nothing more. I told them directly that if they paid me my $200 I believe I'm entitled to I would drop it. They've decided that wasn't going to work so you are now reading this.
Thanks for your time and once again I recommend that you avoid New York Casino. Their business practices are incredibly poor.