New MG Casino/Casino La Vida?

[Pinababy69]

A new MG casino named Casino La Vida. Anyone know if they are affiliated with Red Flush? The support #'s are the same...so I'm guessing yes?

From Casino La Vida:

Canada (Toll Free): 1.866.251.8947
United Kingdom: 0.800.098.8539
Germany (Freecall): 0.800.184.4981
Italy (Numero Verde): 800.872.804
France (Numros Verts): 0.800.915.340
Australia (Toll free): 1.800.303.562

From Red Flush:

Canada (Toll Free) 1.866.251.8947
United Kingdom 0 800 098 8539
Germany (Freecall) 0 800 184 4981
Italy (Numero Verde) 800 872 804
France (numros verts) 0 800 915 340
Australia (Toll free) 1 800 303 562

Funny thing is that I don't see an "affiliates" link anywhere on the Casino La Vida website. So...is this an example of another casino trying to do away with the middleman by marketing their casino using their existing player database?

The email I received came from signup@playlavida.com and was signed Victoria Lamonte, Promotions Manager.

 

[zebedy]

I got the same thing, the annoying part is i received about several a day for about a week. not good for a new casino to start the spamming campaign

 

[Mr_Zoidberg]

I think you are right:

Thank you for your continued support at Casino La Vida.

We would like to extend our warmest greetings and welcome you to Red Flush. We are excited to have you with us and wish you the best of luck. We have a dedicated and professional 24hour contact centre waiting to assist you and have excellent games for you to enjoy.

I gave it a shot and won some bucks, thanks for the new casino

They do have a strange bonus system though. The wagering requirement is not reset after your balance reaches zero. So there is no use playing there when you go broke on the welcome bonus. Very strange rule for a Microgaming casino...

 

[Eddie]

Microgaming bonus

Hi Mr_Zoidberg,

I am 99% certain you have bets in play. Your balance down to 0 but you have bets that were placed on either slot games or tables that are unfinished and as such wagering requirements are not reset until the those bets are also played down to 0.

 

[SkBurner]

I don't normally rant on here, but...

I emailed Casino La Vida last night around midnight GMT after making my withdrawl request and asked for my withdrawl to be flushed. I then noticed I already had a 'standard' email from them saying my withdrawl request had been received and if it's the first one I needed to send my docs in.

That's OK as this is now normal procedure. But the email address they provided to send the docs to was returned undeliverable (banking@casinolavida.eu ) So I sent it to the support desk instead.

Shortly after I received an email back answering my first question, withdrawls cannot be flushed WTF?

And then I got a second reply saying they would not approve my docs until the 24 hours reverse time had elapsed

Great start and I told them so. This is not the sort of behaviour one expects to receive from a casino in the 'Baptism of Fire', no/yes?

PM'd the rep here at around 8am GMT this morning, not even an acknowledgment...nearly 11 hours later.

Am I expecting too much?

Note. Not much money to gamble with atm so this maybe influencing my rant

 

[Simmo!]

It's sister to Red Flush, with same back office systems as far as I am aware. This means that there is no manual flushing, but the reverse time is 12 hours - better than the standard 24, but still not short enough.

What I noticed while testing it the other day is also quite clever (IMO) - if you request deposit limits at RF or CLV, because they clearly share the same system, it is "grouped" so say you set your card to $200 a week, you can only spend $200 across both brands.

But basically, Red Flush with different promotions.

Regards tournaments, I just finished integrating the Red Flush slot tournaments live schedule into a website and there was no sign of any CLV unique tourneys yet that I could tell.

 

[SkBurner]

This is from the withdrawl notification email;

Our policy with all withdrawals is to enter them into a 24 hour pending period, prior to releasing them into the processing department. This period of time allows you to regain access to the funds should you decide not to cashin at this time. Once the pending period has passed we will begin processing your withdrawal.

My withdrawl is still sat in the cashier as reversible 19 hours later. I just hate this reverse period full stop I did see the term before depositing so it's my own fault now for cursing it!

 

[Simmo!]

PM'd the rep here at around 8am GMT this morning, not even an acknowledgment...nearly 11 hours later.

Incidentally, the reps who are signed up are not under obligation or expected to login and check PM's every day. The PM system is not for player processing issues, except as a last resort when all other avenues have failed to get an issue resolved, and in this particular instance the time stated in the terms for processing hasn't even elapsed LOL.

 

[Rusty]

This is from the withdrawl notification email;

Our policy with all withdrawals is to enter them into a 24 hour pending period, prior to releasing them into the processing department. This period of time allows you to regain access to the funds should you decide not to cashin at this time. Once the pending period has passed we will begin processing your withdrawal.

My withdrawl is still sat in the cashier as reversible 19 hours later. I just hate this reverse period full stop I did see the term before depositing so it's my own fault now for cursing it!

The bold is for effect to show just how disingenuous Casinos are when it comes to reversible withdrawal policy.

They try to make out they are doing you a favour yet when you personally tell them that you do not want to reverse your withdrawal and in fact would like it processed they refuse.
This policy only exists as a nasty little ploy to regain funds from addicted players for the Casinos that employ it. There is nothing to stop a player redepositing with the Casino once the withdrawal is processed if that is their desire.
Annoys me no end.

 

[SkBurner]

Incidentally, the reps who are signed up are not under obligation or expected to login and check PM's every day. The PM system is not for player processing issues, except as a last resort when all other avenues have failed to get an issue resolved, and in this particular instance the time stated in the terms for processing hasn't even elapsed LOL.

I know, i know! That's why I used a few of these in my post. I know I was a little cheeky but I still had a couple of valid points.

I am just a little peeved that they refused to flush my withdrawl and wouldn't even check and OK my docs until the reverse time had lapsed.

I know the reps are not really here for these sorts of issues but having said that quite a few reps here on CM are usually a lot more accommodating and do get involved more. I'm used to getting my withdrawls quickly and maybe that is the problem.

 

[SkBurner]

Gotta say I've just been paid via Moneybookers, which I didn't expect. No problems on the payment front.

If they could sort out the flushing of withdrawls then there wouldn't have been any problem for me.

I did over-react and Casino La Vida did act within their terms.