New Megaways (pirate kingdom megaways) with Feature Buy on VS

Playford7

Permanent Ban: Too much flaming
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High roller but wants £400 back, pretty small high roller...
imo the op is the player in question and done his balls and now wants it back.
Apologies if I’m wrong
 

ESCJAMIE

He/Him. High Voltage Only
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He was happy enough buying the Feature buys in the first place regardless if they should be banned or not, I can not see why they should get the money back if they lost it fairly and was happy enough playing on that game.
 

Sasukdcf

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ok then flip side to the argument then, im sure we have all played some slots and lost but decided to have a crack another time to see if we can get luckier.....
well is it fair then that they have taken the ability for that away from the player...... if its not legislation maybe they should put it back on in case he wants another stab (i wouldnt reccomend it LOL )
but you see my point..... it would appear that he hit a game that wasnt correctly set for the UK market they have pulled it and he is stuck in limbo.....
anyways going around in circles here, personally i think VS will do the right thing as it was their error, in the grand scheme of things its not a large amount of money to them and would prove they are willing to be responsible for mistakes as they should be.
You dont agree but the simple fact is IF they didnt make the mistake the situation wouldnt have arisen.

end of.

ps

go on then find the bit about progressive JPs not being part of testing houses remit
and then explain how thats condusive to protecting the player!!

I know this as spent 4 years arguing a case about a progressive JP that was broken! it circled the whole of the GC and IBAS and the head of CS at Gala!!
 

EkJR

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Well, the player ignored it just as much. He could have not used the FB and report it to VS instead, couldn't he?

I can see this story also going like: "mate, for some reason the FB was available and I used it. Had a lucky streak and I cashed out 1,000 quid."

Now, would the player return those winnings as the bets would be void? I think not :rolleyes:

But he lost and sees now a good opportunity to get his money back.

Just because it is there, doesn't mean he can/should use it. There are many things in life where people simply adhere to the rules, yet in gambling, they all shift the blame to the casinos and operators when it serves the purpose.

FYI, there is no such thing like a "law" that banned FBs. Nobody has until now shown a letter/email/anything from the UKGC with a change in the LCCP that FBs are prohibited, nor with a date when the changes should be fully implemented.

IMO, the player has done this on purpose when he saw it was available with an "insurance thought" on his mind to ask for his money back should he lose.

LCCP hasn't changed but will change. They wrote to every licensee and told them to remove them within 30 days(allegedly) and it's now been 2 months I think. Sounds like a mistake by someone at VS when having a list of allowed jurisdictions. Genuine error probably. Not sure where the player stands on this, it cant be called a 'regulatory breach' as it's not part of LCCP, although I'm sure the UKGC would be concerned by it.
 

neilw

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I wonder if the OPs friend would have made that call to the OP if he had won a substantial sum on the Bonus round he purchased. Do you think he'd be asking for advice on how to give the money back after realising he shouldn't have be able to buy it.? :)
 

goatwack

Get dunked, big buns!
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Aug 29, 2012
Location
Londonia
How come anytime someone complains about videoslots, does everyone jump in to defend them? They have read the thread, why don't they just tell everyone what the actual position of bonus buys is in the UK?
There's only 7 of them, give 'em a chance
 

goatwack

Get dunked, big buns!
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Aug 29, 2012
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Londonia
Heard it was 8, and the eighth is super important
Almost. You're kind of right.

What actually happens, on special occasions when they're really overworked and can't face CM anymore, they all combine to form Megalon Godzilla Team VS as a sort of super-being
 

Playford7

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Almost. You're kind of right.

What actually happens, on special occasions when they're really overworked and can't face CM anymore, they all combine to form Megalon Godzilla Team VS as a sort of super-being
Ahh again many thanks for clearing that up, I was wondering mate
 

Harry_BKK

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Dec 18, 2014
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Balcony
How come anytime someone complains about videoslots, does everyone jump in to defend them? They have read the thread, why don't they just tell everyone what the actual position of bonus buys is in the UK?

Simply because this story doesn't sound 100% kosher.

A UK "highroller" who did "his nuts in" buying features never heard of the feature buys being removed. He, who apparently played these games so much, never realized when the games in question were removed and came back on without the FB. He never posed a question until this case happened. He calls the OP to talk about it. Yet miraculously he never ever heard of FBs being banned or removed.

He never contacts VS about the apparent mistake until after he talked to the OP, probably to agree on strategy on how best to proceed to get the money repaid.

The OP starts the thread and tries to make a case for the losses to be reimbursed because he knows that VS is active here. So extra pressure for VS in public while his friend is working the CS with some "sob story".

Who are they trying to kid or fool? Not me! :rolleyes:

And I sure hope not VS either because you will open to floodgates where people use VPN after they logged into the VS account to load a feature buy-enabled game, take a video with a time stamp, lose - ask for money back, win - keep quiet and cash out quickly.
 

colinsunderland

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Simply because this story doesn't sound 100% kosher.

A UK "highroller" who did "his nuts in" buying features never heard of the feature buys being removed. He, who apparently played these games so much, never realized when the games in question were removed and came back on without the FB. He never posed a question until this case happened. He calls the OP to talk about it. Yet miraculously he never ever heard of FBs being banned or removed.

He never contacts VS about the apparent mistake until after he talked to the OP, probably to agree on strategy on how best to proceed to get the money repaid.

The OP starts the thread and tries to make a case for the losses to be reimbursed because he knows that VS is active here. So extra pressure for VS in public while his friend is working the CS with some "sob story".

Who are they trying to kid or fool? Not me! :rolleyes:

And I sure hope not VS either because you will open to floodgates where people use VPN after they logged into the VS account to load a feature buy-enabled game, take a video with a time stamp, lose - ask for money back, win - keep quiet and cash out quickly.

I don't believe it either, but it happens in every single thread, people blindly defend them not having a clue if they are right or wrong, and the fact remains, Videoslots haven't commented.
I would hope any casino who see's a login or gameplay from an IP from a different country to normal would have security measures in place to prevent that happening!
 

Matti

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I don't believe it either, but it happens in every single thread, people blindly defend them not having a clue if they are right or wrong, and the fact remains, Videoslots haven't commented.
I would hope any casino who see's a login or gameplay from an IP from a different country to normal would have security measures in place to prevent that happening!

If this is a legal issue you can't expect a quick answer.
 

Sasukdcf

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Norwich
just think i should clarify something here......
If the person in question knew, I would have said he knew!! as in my opinion, it would still have been a mistake by VS and they should still be culpable..... but he didnt!!
he phoned me to ask if i had played it... etc etc etc.... but i would like to raise the point here that there appears to be a lack of information or knowledge as to whether they are actually banned or not with differing opinions on this thread alone.

so those accusing the story of not being "as is"
if a forum full of people that share information dont actually know the answer, how should a player thats not a member of the forum (or any forum) automatically know?
he is a keen player but doesnt get into the wheres and whys of stuff.... the furthest he tends to go is chatting with me about stuff now and again, so I dont really think the accusations are fair, or in fact relevant to the point in question!!!
 

mack341

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May 8, 2018
Location
south east england
I think there has been some confusion around this bonus buy ban, probably because of the informal way UKGC went about it. I remember on the day or day after of it being announced on this forum, I was playing on ladbrokes and yes they'd removed extra chilli/white rabbit but not vikings unleashed, so I was still able to buy a few bonuses.

If I was your friend and felt strongly that I shouldn't have had the opportunity to bonus buy features weeks after ukgc requested their removal, I would first contact UKGC and ask their opinion, e.g. under UKGC guidance were VS permitted to offer the bonus buy several weeks later?

And then depending on the UKGC reply contact VS customer service/complaints dept and see what they say, if it was me I think I'd walk away as otherwise it is a bit of a loophole exploit, however if he'd won big might the casino had then said 'sorry there's been a technical mistake etc..' [iirc reelsoffun made this point yesterday]

I think possibly why UKGC did this in an informal way is because they will have to give an accompanying reason which doesn't then apply to other mechanics in games, so the wording will need to be precise. If their reason was 'because you can lose a lot very quickly' for instance, the same could be said for £50 single spins so it would look inconsistent not to outlaw those too. So there may need to be a specific reason why these bonus buys have been banned, once they formally add it to their rules. I suppose they could just say in their opinion it encourages irresponsible gambling and leave it general like that.
 
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