New here and issue with massive win on Leo Vegas

[LadyJelena]

@LeoVegas Rep @LeoVegas.Rep

@LadyJelena any update on where they are

They told me yesterday their support will look into this

 

[Borgie]

They told me yesterday their support will look into this

That is good but have they decided to not have a rep here ?

 

[dealer wins]

Im sorry but 2 weeks for what is a big but not mega/progressive win is simply scandalous. Wins should be checked with the provider easily within 24 hours max.

Utterly disgraceful and in my eyes I see a rogue casino here.

 

[colinsunderland]

They told me yesterday their support will look into this

Why are they not logging in though weekly as per the terms of the accreditation? It's only a few weeks since Bryan warned all reps they had to do it.

 

[goatwack]

That's the disparity we see all the time, you got some reps like VS & Jan keeping an active omnipresence here whilst other reps go bye-bye. And all this despite the aforementioned 'nudge' to participate more.

And yet we find the overall accreditation scores negligible in difference, separated by 0.3 & 0.8 respectively in 'accreditation points'

So surely one could be forgiven for thinking these outfits are as helpful to customers equally, when that is not the case. Active repship ought to reflect higher in casinos' overall scores and not be glossed over (btw, I used to be a LeoVegas groupie once upon a time. But fair's fair)

 

[pinnit2014]

I think the fact that they need nudged first of all says it all - even if they do respond, it'll be back to usual as tbh their hearts not really in it. How many times do Jan/Mark/VS/LV etc need nudged?

 

[Guntis]

Never played at LV and never will. I reckon in big gambling companies the checks with software providers happen in the queue. They simply collect a bunch of big winners and then send information over.

Leovegas can easily have hundreds of similar wins on a daily basis. So, logically they won't go to ask a software developer to check those wins every 5 minutes (we have a big winner, check it, please. We have again the big winner. FFS we have one more winner and so on and etc.)

 

[sufferinsilence]

They were not checking this themselves but sent it to provider who then replied back when had time. If this was SG digital, they can be quite slow and wouldn't bet they work on weekends. Don't really believe this was very long time in casinos hands but when they made decision to send it to provider, they standed behind that and waited for reply (which probably they could have guess can take quite a while).

From player point of view it's not any difference of course and there are no really reason to send all bit bigger euro amounts to be checked if there really don't seem to be something obviously wrong (big win from Bonanza or something else really impossible).

Nope, not good enough.

If I manage to lose €45.000 on a game, will they also send the logs to the provider and give me the money back until all checks come back clear? Or is that "normal" and doesn't need looked into?

If you want to be a reliable outfit you pay your customer and then send the logs to the provider. If there's an issue they should reimburse and let the player keep their money because it's not the players fault the provider messed up.

And yeah, I know about T&C's but they're always going to be in favor of the casino because they make them.

 

[Scott1baird]

I wonder if any of the CG mob need to have their win checked by the provider? That would make a good thread, Kimi here, I just won a 9k x win on deadwood and LV are stalling they say want bank details from the past 6 months along with everyone who has touched the spin button from my PC. Also my IP address doesn't match the one I signed up with. Any advice?

 

[Luckyscouser45]

Bullshit from Leo Vegas my brother won 70k on unibet couple years back it was paid within 48 hours no excuse especially for a “big” casino. Just more shitty games from them hoping he would blow it makes me so angry

 

[Guntis]

Bullshit from Leo Vegas my brother won 70k on unibet couple years back it was paid within 48 hours no excuse especially for a “big” casino. Just more shitty games from them hoping he would blow it makes me so angry

In general, it doesn't bother me if it takes for my winnings to lend on my bank account a couple of days, as, after a big win, it gives me some time to think what to do with the money.

I have had the account at Unibet for over 7 years but never played there because was thinking its a sports betting site which isn't my cup of tea...

Recently decided to re-set my forgotten password and give it a go on live dealer games and some slots. Had very good wins which led to 5 or even 7 withdrawals in a range of £800 - 3900.

After a few days, I realised that Unibet was sending me money instantly and including weekends. Instantly I mean, not 30, 10 or 5 minutes but literally in a matter of 1 second, the money was on my bank account! Plus I was never verified on there.

I guess nowadays, your brother would have got his 70K even faster than 48h

 

[Slottery]

Nope, not good enough.

If I manage to lose €45.000 on a game, will they also send the logs to the provider and give me the money back until all checks come back clear? Or is that "normal" and doesn't need looked into?

If you want to be a reliable outfit you pay your customer and then send the logs to the provider. If there's an issue they should reimburse and let the player keep their money because it's not the players fault the provider messed up.

And yeah, I know about T&C's but they're always going to be in favor of the casino because they make them.

Didn't say it's good enough or even near good, just tried to guess what happened.

 

[Bc1234]

It's funny though because in my withdrawal, I had more than just the win as my balance was up a bit not much but a bit so I decided OK I'll cancel the withdrawal play a few spins and leave the entire balance in my account without withdrawing it. The very next morning at 8am they advised that my win was approved so I could withdraw. They would not let me make a withdrawal of the funds over the win either they said no withdrawal can be processed until your win is confirmed so they still had €500 ish of my money that they couldn't release until the big win was verified with is BS in my opinion.

So the thing is that because I was seen to be potentially playing my win they where able to verify it that quick! Just incase they lost out. Really bad tactics from them.

 

[Bc1234]

The leo vegas rep replied today... A week after I dm'd them.

 

[Bloatgoat]

Dont come back to that place man. Simple as that. Voting is best done with your wallet.

 

[SpinUk]

Two week stalling tactic over a £45k win screams financial problems to me by Leovegas.

 

[pinnit2014]

Would maybe agree if, having had a quick look at their financial reports, they looked fine (bar Sweden); one of the key barometers, EBITDA, is green salad heathy.

 

[Bloatgoat]

Nah,

I think it has more todo with cashflow. They could take a financial hit, but if you wait 2 weeks, that amount of deposits could add up to their balances of cashflow again.

 

[Bc1234]

Considering their revenue is 3.28 Billion € a year, they make on average €6, 236 a minute if my maths is correct so I highly doubt 45k is a big hit or would cause financial trouble.

 

[pinnit2014]

Nah,

I think it has more todo with cashflow. They could take a financial hit, but if you wait 2 weeks, that amount of deposits could add up to their balances of cashflow again.

Nah

50 million cash last report.

 

[EkJR]

45k is not going to even remotely disturb their cashflow ffs. At any time they will have at least 40 to 80 million in cashflow as any business of that size does.

 

[Slottery]

These "forum truths" are entertaining sometimes It's really unacceptable delay here in their checks but then it turned already to cashflow issue (which was then fastly disagreed which probably is right), sometimes these stories just start to grow like snowball without anyone having any idea what really have happened but loads of good theories, some with more sense and some real tinhat ones.

But anyway, as publicly listed company, LeoVegas would have to release official public official statement about their financial issues and for casino, having issues to pay winnings would be serious one which would have to be published for investor to know or you looking much bigger penalty than UKGC like to hand out.